Clinical Operations & Business Analytics Team Lead- Finance & Healthcare Administration

Dana-Farber Cancer Institute Boston , MA 02298

Posted 1 week ago


Located in Boston and the surrounding communities, Dana-Farber Cancer Institute brings together world renowned clinicians, innovative researchers and dedicated professionals, allies in the common mission of conquering cancer, HIV/AIDS and related diseases. Combining extremely talented people with the best technologies in a genuinely positive environment, we provide compassionate and comprehensive care to patients of all ages; we conduct research that advances treatment; we educate tomorrow's physician/researchers; we reach out to underserved members of our community; and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.

The Clinical Operations and Business Analytics (COBA) Lead will serve an intricate role in the Informatics- Analytics Department at Dana-Farber Cancer Institute.

This role will support many administrative and executive projects and reports across the Institute that drive business, operations, finance, clinical, quality and performance in oncology care. The COBA Lead is responsible for serving as liaison to executives, physicians and/or administrators to translate their strategic and operational priorities to proactive analytics plans with a strong emphasis on consensus building. The COBA Lead will interact with business and data stewards and data trustees within the business areas that they support and are responsible for ensuring proper representation, prioritization and materialization of their area's analytic needs. The Lead will also work closely and coordinate with the DFCI EDW Director and team to address data requirements for analytics and reporting. This position will be responsible for the usability of the analytics platforms and ad hoc analysis for each of the aforementioned areas granting consistency within the reporting efforts at the Institute.

This role will manage an analytics team and provide leadership and expertise to develop, promote and drive the Clinical, Operational and Business analytics agenda. This position will report to the Vice President of Analytics & Population Health Management, acting as liason for the Informatics and Analytics capabilities and programs.


  • Enable different departments from the analytics perspective working closely with the Executive stakeholders and Business Stewards (Directors & Managers) of the departments. These Departments range from Clinical (Disease Centers, Psychosocial & Palliative Care) to Operational (Institute Operations, Business Development, , Clinical Operations) & Administrative (Finance, Human Resources, Research Administration and Finance)

  • Serve as liaison to executives, physicians and/or administrators to translate their strategic and operational priorities to proactive analytics plans that will draw a timeline for their enablement and intervention's implementation. Strong emphasis on consensus building is required.

  • Lead and manage a team of five to ten analysts (centralized analysts/direct reports or area specific analyst/dotted line reports) that by partnering with the Executive stakeholders and area's business stewards will leverage reporting and analytics to demonstrate areas of improvement in target categories; identify patterns and uncover risks and opportunities.

  • The people management responsibilities include and are not limited to:

  • Distributing workload amongst the analysts that they manage in order to ensure that they are challenged at the same time that the workload is achievable.

  • Setting yearly goals for their individual reports, reviewing them in a regular basis and perform year-end reviews.

  • Ensuring that employees have a professional development plan that will enable them to grow at a reasonable pace.

  • Emphasizing the importance of keeping a healthy work & life balance and promote a culture of collaboration and participation.

  • Build the Analytics Community of practice by area by bringing together and supporting area's business stewards, data stewards and dedicated analysts so they are enabled to support their business area's needs.

  • Facilitate and execute the analytics security and access strategy by area

  • Responsible for developing methods and controls to ensure consistent application and use of data and analytics across DFCI (single source of truth)

  • Participate in new module/application implementation, systems upgrades, testing, and training for new systems and work with the VP of Analytics and Population Health Management to actively promote and support division standardization, utilization, health information exchange, integration and optimization plans for all clinical applications

  • Lead the documentation efforts by providing subject matter expert input into solution analysis and design

  • Lead the Data Stewardship and Governance Working Groups in order to develop processes for standardizing data and build a strong community of practice


  • Master's degree or equivalent in Public Health, Finance, Business Administration or related field with Analytics experience and or formal education

  • Minimum of seven years of related work experience in healthcare industry

  • At least two years of experience as people manager

  • Must have experience leading reporting and analytic efforts for an executive audience and proven ability to build consensus across different domains

  • Must be able to function independently in a fast-paced environment while managing multiple priorities

  • Must have superior interpersonal and communication skills to effectively work and communicate with all levels (executive to analysts) of internal and external staff

  • Requires superior computer skills, i.e. MS Excel, Access, PowerPoint, Word and data mining techniques.

  • Requires knowledge of clinical data and health claims data structure and content in addition to other administrative data source

Technical Skills

  • Proven ability to document business requirements and ability to design and develop repor

  • Expert knowledge of Microsoft Excel and Access is required. Competent with additional Microsoft Office suite software (e.g. Word, PowerPoint, Outlook, Visio...)

  • Familiarity with databases (e.g. SQL...) using a variety of applications (Excel, MS Access, Stata, SAS)

  • Programming abilities and/or statistical software skills are strongly desired

  • Comfortable learning new software tools

  • Extensive knowledge of business intelligence and visualization tools is required

  • Broad knowledge of multiple health data software platforms (EPIC, CASS, etc.), data structures and elements

Qualitative Skills

  • Proven record of successfully interacting and facilitating interventions and programs across a diverse audience that includes executive level decision makers

  • Solid oral and written communication skills applicable to all type of actions, analysts, data engineers, director and executive level peers.

  • Must be able to function independently and manage multiple priorities

  • Must be very flexible in coordinating complex activities that are often subject to rapid or extensive changes and be able to prioritize urgent requests

  • Exceptional service orientation

  • Ability to motivate and inspire others in a team-oriented, collaborative environment

  • Ability to effectively manage client and partner expectations

  • Willingness to invest in understanding diverse stakeholder cultures, motivations and practices to enable consensus-based solutions.

  • Strong sense of balance and ethics, ability to consistently represent the interests and mission of the DFCI and act on behalf of its current and future patients.

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other groups as protected by law.

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Clinical Operations & Business Analytics Team Lead- Finance & Healthcare Administration

Dana-Farber Cancer Institute