Clinical Operations Associate

UW Health Rehabilitation Hospital is proud to be recognized by Newsweek as one of America's Best Rehabilitation Hospitals in 2023. UW Health Rehabilitation Hospital is a 50-bed inpatient acute rehabilitation hospital operated jointly by Lifepoint Health in partnership with UW Health and UnityPoint Health - Meriter. A career at UW Health Rehabilitation Hospital is more than a job. It's a chance to be a vital member of an interdisciplinary team caring for people in the "City of Four Lakes" who need continued care to recover completely.

You have specialized skills and our patients in the Madison area need them! If you are an enthusiastic individual seeking an environment dedicated to superior patient care and an organization with a strong mission to serve our community, we invite you to apply!

We are looking to hire a Clinical Operations Associate to our team. This is newly created hybrid position with a mix of duties covering Reception, Health Unit Coordinator and C.N.A. This position will work Monday through Friday. You must be a current Certified Nursing Assistant. Strong organizational skills, excellent computer skills and outstanding patient care qualities required.

What you will do in this role:

• Greets patients and visitors

• Answers phones transfers incoming calls

• Manages front lobby area- contacts appropriate departments to ensure packages are being delivered, orders supplies, manages inventory of durable medical equipment

• Assists Health Unit Coordinators with admissions and discharges

• Manages the external appointment log

• Schedules and adds new external appointments for patients

• Schedules transportation and work with family members for assistance

• Attends appointments with patients when needed

• Manages patients' belongings closet

• Assists with meal tray delivery and in hospital patient transportation

• Supports administration team by:

• Tracking compliance on different issues

• Scheduling external interviews

• Assisting with New Employee Orientation

• Supports Quality Initiatives for the Nursing team

• Other duties as assigned

What we offer:

• Tuition assistance/reimbursement

• Full benefit package

• Professional development and advancement opportunities

• Targeted approach to career development

• Strong interdisciplinary teamwork opportunities

• Superior quality patient outcomes

• Supportive leadership and culture

• High School diploma or GED required

• Current Certified Nursing Assistant

• Proficient in use of computers

• Customer service experience or aptitude to be able to deal tactfully with patients, physicians, visitors and the general public

• Team oriented, positive attitude and takes imitative

UW Health Rehabilitation Hospital strives to maximize the health, function, and quality of life of those we serve through comprehensive physical medicine and rehabilitation programs. We are accredited by The Joint Commission and CARF-accredited for our Comprehensive Integrated Inpatient Rehabilitation Program and Stroke Specialty Program.