At Memorial Hermann, we're about creating exceptional experiences for both our patients and our employees. Our goal is to provide opportunities for our diverse employee population that develop and grow careers in a team-oriented environment focused on patient care.
Every employee, at every level, begins their journey at Memorial Hermann learning about the history of the organization and its established culture built on trust and integrity. Our employees drive this culture, and we want you to be a part of it.
The Clinical Nurse Liaison will possess the appropriate knowledge of Memorial Hermann programs to conduct appropriate clinical assessments of patient referrals and present assessment information to physicians; participates in marketing hospital services and continuous quality improvement with external referral sources, social workers, discharge planners, case managers, healthcare professionals, families and patients. Position is responsible for increasing the utilization of clinical services offered by Memorial Hermann.
Education: Graduate from an accredited school of professional nursing, vocational nursing or licensed practical nursing
Current Texas RN license required; BSN, CRRN, CNRN or CCM preferred
Certificate in Basic Life Support required
Additional certifications will be required based on discipline and/or nursing unit requirements
Minimum of three (3) years nursing experience in rehabilitation, ER, SICU/NICU nursing, or related field
Experience in similar position or Case Management strongly preferred
Ability to manage multi-task, prioritize work, pay close attention to details and meet deadlines
Because of the education and training required to obtain licensure, demonstrate principles or care of pediatric and geriatric patients within the rehabilitation environment
Excellent organizational and communication skills
Clinical knowledge to assess patients for hospital programs
Working knowledge of various data systems
Ability to effectively communicate complex ideas (both conceptual and concrete) by oral and written means
Ability to work independently with little or no supervision and demonstrate excellent problem solving and critical thinking skills when making decisions
Demonstrates commitment to the Partners-in-Caring process by integrating our culture in all internal and external customer interactions; delivers on our brand promise of "we advance health" through innovation, accountability, empowerment, collaboration, compassion and results while ensuring one Memorial Hermann.
Conducts clinical assessment of patient referrals and presents assessment to physicians for admission.
Participates in ongoing process improvement efforts related to the admissions process.
Serves as a resource to directors to identify processes that hinder referral source's ability to us Memorial Hermann as their facility of choice.
Demonstrates a complete and thorough understanding of programs and can effectively market services.
Participates in hospital marketing programs, events, conferences or in-services.
Interpersonal skills necessary in order to interact effectively with external referral sources, including social workers, discharge planners, case managers, other healthcare professionals, families and patients; Develops strong working relationships with external referral sources and internal staff including Admissions, physicians, Outpatient Clinic, Marketing staff and other departments; and ability to adhere to confidentiality rules.
Performs duties in a manner to promote quality patient care and customer service/satisfaction, while promoting safety, cost efficiency, and a commitment to the CQI process.
Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff.
Other duties as assigned.