Clinical Manager - Hospice

Overview

Halifax Health is seeking a Manager for the Hospice Clinical Team.

Summary

In accordance with the hospice mission statement, ACES standards and Cornerstone behaviors, the Clinical Manager is responsible to coordinate, supervise, plan, organize, staff and direct the care of the patient, Bereavement Services and/or Volunteer Services on a daily operational basis. Functions within the standards, policies, procedures and guidelines of Halifax Health and the hospice system. Meets all state and federal regulations. The Clinical Manager is responsible that the assigned teams offer high quality, efficient and fiscally responsible services that add value to hospice, supporting its mission. The Clinical Manager is expected to support administration through collaboration and attendance of various meetings and community functions.

Job Qualifications

• Graduate of an accredited Nursing Program; BSN preferred

• Current RN license in the State of Florida

• Minimum of 3 years of clinical leadership or management experience

• Ability to interact with varied interhospital departments and outside agencies on behalf of the facility

• Effective communication and customer service skills

• Evidence of effective leadership and management abilities

Job Duties and Responsibilities

Service Excellence

• Advanced Care Exceptional Service (ACES) standards are exhibited by self. Hold others to same standards to receive excellent customer satisfaction outcome(s).

• Holds self and others accountable for meeting hospice mission statement and Cornerstone behavior.

Leadership

• Leadership competencies are the required skills, knowledge and attributes of leaders. Guide leaders toward the performance and accountabilities expected of them every day.

• Define and share strategies to promote best outcome(s) for customer satisfaction.

• Identify methods of education to promote excellent patient care.

• Promote positive relationships through regular communication and collaboration, providing constructive feedback that fosters a spirit of inquiry.

• Accept accountability for the clinical, organizational and fiscal success of the organization.

• Responsible for following, educating, and keeping department and organization's policies current with accurate information.

• Support, supervise and provide education to other leaders in order to promote success of department and organization.

• Support and maintain organizational standards set for hospice department.

Operational

• Evaluate staff by participating in field visits or on site visits; review of documentation and accountability of staff being evaluated.

• Attend and provide expertise at various meetings including Utilization Review, IDG, and Care Plan meetings.

• Participates and supports program development for assigned teams such as Bereavement and volunteer services.

• Ensure adequate resources, supplies and equipment are available for team operations.

• Provide supervision of employees in their respective team or service area and partner with other teams to ensure 24 hour accountability

Financial

• Assist with budget preparation of assigned teams

• Monitor and provide guidance for team to adhere to budget such as labor, supplies, medications and DME

• Monitor all requests from teams for resources and ensure department use of items is fiscally a sound optio

Compliance/Quality Improvement

• Departmental activities meet compliance with all state and federal regulations

• Departmental activities meet compliance with organizational policies and standards

• Model high ethical values in all decision making

• Maintain policies assigned and update as needed

• Educate staff on policies and standards

• Participate in performance improvement projects for assigned teams

Human Resources

• Knowledgeable in implementation of Human Resources policies and procedures

• Interview, hire, ensure adequate education is provided to support new employee

• Provide staff recognition

• Follow Just Culture for staff needing accountability

Other Duties

• Participate in representing Hospice within the Halifax Health system and community

• Public speaking as assigned

• On call responsibilities

• Maintain current knowledge, skills, education and licensure. Attend required in-services and promote professional growth

PHYSICAL DEMANDS:

• Sitting for long periods, computer work, lifting up to 50 pounds

• Requires mobility, automobile travel to various locations, in and out of car to satellite offices, referral sources, care facilities and patient homes

• Often makes important, multifactor decisions in a variety of situations

• Ability to assign and direct work of teams in a manner conducive to productive, efficient performance and quality care

WORKING CONDITIONS:

• Office environment the majority of the time

• Is required to report during emergency situations

• May work extended hours

About Us

Recognized as one of the 50 Top Cardiovascular Hospitals in the United States by IBM Watson Health, Halifax Health serves Volusia and Flagler counties, providing a continuum of health care services through a network of organizations including a tertiary hospital, two community hospitals, urgent care clinics, psychiatric services, a cancer treatment center with five outreach locations, the area's largest hospice, a center for inpatient rehabilitation, outpatient rehabilitation clinics, primary care walk-in clinics, a clinic specializing in women's health, a pediatric care community clinic, five pediatric medical practices, a home health care agency and an exclusive provider organization. Halifax Health offers the area's only Level II Trauma Center, Thrombectomy-Capable Stroke Center (TSC), Center for Transplant Services, Pediatric Intensive Care Unit, Child and Adolescent Behavioral Services, complete Neurosurgical Services, OB Emergency Department and Level III Neonatal Intensive Care Unit that cares for babies born earlier than 28 weeks. For more information, visit halifaxhealth.org.