Clinical Manager

Fresenius Medical Care Los Angeles , CA 90009

Posted 2 months ago

Lead, inspire, motivate and develop a team of strong, versatile performers. Brighten prospects for patients as well as your career. Help others, and enhance your potential for success with a premier healthcare organization.

Connect with your goals and change lives

with Fresenius Medical Care North America.

Use your passion for excellence to drive positive changeone patient at a time. Empower and encourage your team to learn and develop new skills. Established as the global leader in dialysis healthcare, we form powerful bonds among patients, their families, and our team members. Through this unique approach, we have built an atmosphere of clinical excellence and professional achievement. Offering vast training and development opportunities, we advance careers and the health of countless individuals.

Why Join the Fresenius Team?Passion. Dedication. Knowledge. Motivation. Experience. These are the impressive qualities you'll find in the Fresenius Leadership Team. Our strength in the North American market and extensive global network provide our employees with the best of both worldsthe friendliness of a local organization and the stability of a worldwide organizationfor diverse experiences and challenging career opportunities. When you join the Fresenius Medical Care team, you'll be welcomed into a company that is built on the philosophy that our employees are our most important asset. Our career advantages include the following:

  • Fresenius Medical Care is the nation's largest provider of renal care, meeting the needs of more than 135,000 patients at 1,800 clinics throughout the country.

  • Our well-established, trusted organization fosters a spirit of camaraderie, emphasizing friendly collaboration, professional support, and career development.

  • Superior training, UltraCare quality control, and certification procedures ensure your potential to succeed and advance as a professional.

  • Competitive compensation and exceptional benefits.

  • Outstanding tuition reimbursement program.

  • Recognized among Fortune's "World's Most Admired Companies" in 2011.

  • National Safety Award from CNA insurance companies for 11 consecutive years.

  • Opportunities to give back by participating in philanthropy and community outreach programs.

Clinical Manager

This is a unique opportunity to build a career with a premier healthcare provider. As a clinical supervisor of our hemodialysis team, the natural leader we select will provide direction, inspiration, and counseling to staff members, and coordinate all aspects of care, from admission to discharge. In addition, this individual will hire, train, lead a team, and ensure quality control and compliance with laws and regulations.


Supports FMCNA's mission, vision, core values and customer service philosophy. Adheres to the FMCNA Compliance Program, including following all regulatory and FMS policy requirements.

Ensure provision of quality patient care while maintaining cost-effective clinical operations in accordance with all legal, compliance, and regulatory requirements and programs. Adheres to all requirements of the FMCNA Compliance Program, and FMS patient care and administrative policies As the clinical leader, has the authority to make daily decisions to ensure continuity of care and patient and staff safety.



  • Responsible for driving the FMS culture through values and customer service standards.

  • Accountable for outstanding customer service to all external and internal customers.

  • Develops and maintains effective relationships through effective and timely communication.

  • Takes initiative and action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner.



  • Responsible for supporting and driving FMS quality standards through meeting all ESRD regulatory requirements and the practice of Quality Assessment and Improvement (QAI), including use of FMS QAI tools.

  • Implements FMS quality goals and develops facility specific action plans in order to achieve FMS quality standards.

  • Accountable for outstanding quality of patient care, as defined by the FMS quality goals, by working with the appropriate In Service Director, Regional Quality Manager and Vice President of Quality, Regional Vice President, and FMS Clinical Services Department to ensure that FMS policy and procedure is followed.

  • Responsible for implementing appropriate training according to FMS policy, including training to ensure ongoing compliance with all FMS risk management initiatives.

  • Responsible for aggressively addressing and acting on adverse events and action thresholds.

  • Oversees facility's Home Therapies Program if applicable.

  • Accountable for compliance with all applicable federal, state and local laws and regulations.

  • Ensures all FMS Clinical Quality policies and procedures are communicated to and implemented by the facility staff.

  • Maintains integrity of medical records and other FMS administrative and operational records.

  • Complies with all data collections and auditing activities.

  • Maintains facility environmental integrity, including safety.


  • Coordinates all aspects of patient care with the appropriate staff members, from admission through discharge of the patient.

  • Ensure education of the patient regarding quality measures, transplant options, modality awareness, and access care, including catheter reduction and adherence to treatment regime.

  • Acts as a resource for the patient to address patient concerns and questions.

  • Accountable for timely completion of patient care assessments and care plans by organizing meetings of the facility's Interdisciplinary Team to discuss patient care plans and to resolve patient problems.

  • Directs initiation, maintenance and communication of efficient and timely patient schedules to ensure maximization of the facility station efficiency.

  • Is aware of and develops a mechanism or process for knowing the specific situation of each patient, including hospitalizations, no-shows, catheter use, and any significant change in patient care status.

  • Develops action plans for unexcused and missed treatments in collaboration with the Medical Director.

  • When required by the Area Manager, acts as the initial RN Case Manager for disease management patients. Plans, coordinates and acts as the liaison for patient care as per the disease management agreement, including initial and ongoing validation of member eligibility. Works with payor case managers to facilitate timely workup of patients for access management, dialysis services, patient education, hospitalizations, and kidney transplantation as appropriate, and ensures coordination of care with the multidisciplinary renal team. Communicates changes in patient status regarding clinical, insurance, travel and transportation issues to the disease management company. Maintains current knowledge of disease management software and systems as pertinent.


  • Responsible for implementation of FMS staffing, and medical supply models, to provide quality patient care, and makes recommendations to Area Manager.

  • Participates in the recruitment and interview process, and decision to hire new personnel.

  • Ensures completion of new hiring orientation and training including mandatory in-services and ICD-9 code training when applicable. Ensures documentation completed for annual in service training, and policy and procedure in service updates.

  • Responsible for all patient care employees receiving appropriate training according to FMS policy, including training to ensure ongoing compliance with all FMS risk management initiatives.

  • Provides opportunities for professional growth, and training to ensure clinical competence and the ability for licensed staff to assume Team Leader responsibilities

  • Responsible for overseeing performance of all licensed personnel, direct patient care staff, reporting indirect patient care personnel as assigned, and when necessary, technical staff. Provides employee education and guidance, and feedback related to performance.

  • Maintains current knowledge regarding FMCNA benefits, Human Resources policies, procedures, and processes, and acts as a resource to facility staff.

  • Provides counseling for all clinical staff members at regular intervals offering support and encouraging professional growth.

  • Completes timely employee evaluations and establishes annual goals for staff.

  • Provides written documentation of all disciplinary conferences in accordance with the established personnel policies, and confers with the Area Manager and Human Resources regarding the nature of the disciplinary decisions.

  • Participates in Corporate and Business Unit specific employee recognition and satisfaction programs.

  • Ensures a strong communication and educational process with facility staff, Area Manager, Business Unit, Regional and Corporate office personnel, including communication of FMS area, regional and corporate initiatives and policies and procedures to staff.

  • Creates, maintains, and communicates efficient and timely employee schedules according to the needs of the facility.

  • Creates and implements a Continuous Quality Improvement (CQI) Process Improvement Team that involves staff in problem solving.


  • Facilitates the application process for physician privileges and compliance with FMS Medical Staff By-Laws.

  • Responsible for strong Medical Director and physician relationships and facilitating staff relationships with physicians.

  • Ensures regular and effective communication with all physicians, through regular meetings with Medical Directors.

  • Participates in Governing Body.

  • Schedules and coordinates CQI meetings with physicians.


  • Responsible for the integrity and safety of the facility water system.

  • Must be knowledgeable in the operation of all facility equipment and technology.


  • Responsible for maintaining and updating all FMS manuals.

  • Accountable for completion of the Annual Standing Order Review and ICD-9 coding.

  • Checks correspondence whether electronic, paper or voice mail, and responds as appropriate.

  • Directs information gathering as required supporting billing and collection activities.

  • Responsible for efficient utilization of medication, laboratory, inventory, supplies and equipment to achieve supply cost goals following all guidelines established in FMS formularies

  • Participates in the completion and interpretation of the Pl-17 inventory supply use analysis.

  • Reviews and approves facility payroll.

  • Reviews profit and loss statements with Area Manager

  • Responsible for participating in all required Network reporting and on-site state or federal surveys.

  • Participates in the completion of the FMS Administrative Clinical Review.


  • Other duties as assigned.


The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Employees are required to take the Ishihara's Color Blindness test as a condition of employment. Note that: Failing the Ishihara Test for Color Blindness does not preclude employment. The Company will consider whether reasonable accommodations can be made.

Day to day work includes desk and personal computer work and interaction with patients, facility staff and physicians. The position may require travel between assigned facilities and various locations within the community. Travel to regional, Business Unit and Corporate meetings may be required.

The work environment is characteristic of a health care facility with air temperature control and moderate noise levels. May be exposed to infectious and contagious diseases/materials.


  • Graduate of an accredited School of Nursing (RN).

  • Current appropriate state licensure.

  • Advanced education preferred.


  • Minimum of 12 months experience in clinical nursing is required. Experience in med/surg or ICU/CCU is preferred.

  • Minimum of 6 months chronic or acute dialysis nursing experience is required.

  • Must be available as a full-time employee and provide on-call coverage when necessary.

  • Demonstrated leadership competencies and skills for the position, including excellent communication, customer service, continuous quality improvement, relationship development, results orientation, team building, motivating employees, performance management, and decision making.

  • Demonstrated management skills necessary to provide leadership in the supervision of dialysis personnel and to ensure the delivery of maximum quality care to all patients.

  • Must complete Clinical Manager training modules and ongoing developmental programs within the specified time line.

EO/AA Employer: Minorities/Females/Veterans/Disability/Sexual Orientation/Gender Identity


See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Mental Health Clinical Program Manager II

Los Angeles County

Posted 2 days ago

VIEW JOBS 11/13/2018 12:00:00 AM 2019-02-11T00:00 Position/Program Information DEPARTMENT OF MENTAL HEALTH EXAM NUMBER: b4741A OPEN COMPETITIVE JOB OPPORTUNITY FILING START DATE: 06/10/2015 DEFINITION: Directs, through subordinate supervisors, the administration of the mental health services programs of a medium- to large-sized clinic, or comparable Service Area-based and Countywide programs. CLASSIFICATION STANDARDS: Positions allocable to this class report to a Mental Health Clinical Program Manager III or higher; and have responsibility for the development and direction of directly-operated and contracted mental health services programs administered for a medium- to large-sized clinic; or for the development and direction of comparable Service Area-based or Countywide programs. Incumbents technically and administratively oversee programs operated with multidisciplinary treatment and support staff that include subordinate supervisors; direct and participate in the design of treatment programs and the planning, implementation, and evaluation of program services; and coordinate program services with those of other Service Areas, Bureaus, and mental health contract agencies. This is second working level in the Mental Health Clinical Program Manager series. Incumbents must exercise a working knowledge of the principles of management and supervision; methods of program planning to meet service delivery goals and objectives; and the regulations applicable to the programs administered. Mental Health Clinical Program Manager II is distinguished from Mental Health Clinical Program Manager III by the latter's responsibility for administering a range of Service Area-based or Countywide mental health services programs through subordinate clinician managers; and is distinguished from Mental Health Clinical Program Manager I by the responsibility of this class for administration of programs for a small- to medium-sized clinic or programs of similar size, scope, and complexity administered for a Service Area or Countywide. Essential Job Functions * Performs the full range of administrative supervision to plan, assign, oversee, and evaluate the work of subordinate staff and provides technical guidance and support to staff within scope of practice. * Participates in the development, negotiation, implementation, and management of the budget for the clinic or programs overseen; ensures that budget and contract allocations reflect program priorities; and takes corrective action where necessary. * Formulates policies and procedures with respect to program administration, ensuring compliance with Federal and State Medicare and Medicaid regulations for reimbursement claiming and maximum recovery costs for directly-billable services. * Develops and monitors revenue-generation procedures and objective for programs managed, including achievement of revenue goals. * Develops and implements reporting procedures to ensure that program services utilization and revenue data are reported to accurately and in a timely manner. * Coordinates the delivery of staff training necessary to maintain mandated levels of services. * Monitors services delivery to ensure that services conform to acceptable standards of care and establishes and modifies program monitoring and review methods as necessary. * Oversees audits and the implementation of audit recommendations for programs managed. * Represents managed programs in meetings with representatives of other County departments, State and Federal agencies, and other public and private entities. * In conjunction with the Patients' Rights Division, investigates complaints from patients and others about programs and services under managerial oversight. * Works in a collaborative and timely manner with departmental human resources representatives in matters such as employee investigations and performance, requesting new positions, and reorganizing and relocating staff. * Initiates and approves requisitions for supplies and personnel required to operate programs administered. * Assists in the negotiation, implementation, and evaluation of departmental program contracts within the jurisdictions served by the programs as needed. Requirements Minimum Requirements: Option I: A valid, current license* to practice as a clinical social worker, marriage and family therapist, psychologist, or registered nurse issued by the appropriate State of California licensing agency - AND - One year providing managerial direction, through subordinate supervisors, in the operation of mental health services delivery programs comprised of multidisciplinary treatment and support staff, at the level of Mental Health Clinical Program Manager I. -OR- Option II: A valid, current license* to practice as a clinical social worker, marriage and family therapist, psychologist, or registered nurse issued by the appropriate State of California licensing agency - AND - Three years of experience supervising a multi-disciplinary teamat the level of Mental Health Clinical Supervisor*, Senior Mental Health Counselor, R.N., or Supervising Psychologist*. PHYSICAL CLASS 2– Light: Light physical effort which may include occasional light lifting to a 10 pound limit, and some bending, stooping or squatting. Considerable walking may be involved. LICENSE(S) REQUIRED * In order to qualify, a photocopy of the required license must be attached to your application at the time of filing or within 15 calendar days from the date of application filing. Applications submitted without the required evidence of licensure will be considered incomplete until such information is provided. The original license must be presented during the selection process and prior to appointment A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions. SPECIAL REQUIREMENT INFORMATION Experience at the level of Mental Health Clinical Program Manager I in the County of Los Angeles is defined as supervises clinical and administrative employees, through subordinate supervisors. * Mental Health Clinical Supervisor is defined as the full professional level and under the general direction of a licensed clinical program manager, supervises and coordinates multidisciplinary and ancillary support staff in the provision of mental health services to clients. Provides daily administrative oversight to the team, with technical supervision of licensed clinical staff exercised in accordance with scope-of-practice guidelines. Senior Mental Health Counselor, RN is defined as senior-level class that supervises primary providers of mental health nursing services to individuals, families, and groups in a range of mental health care settings. * Supervising Psychologist is defined as supervises professional and paraprofessional staff assigned to a mental health clinic or program. In order to qualify under the definition of supervising a multidisciplinary team, you must perform the full range of both administrative (approving timecard, evaluating performance evaluation, discipline, training, planning and assigning, etc.) and clinical supervision. Additional Information SPECIAL INFORMATION Past and present mental health clients and family members are encouraged to apply. Appointees may be required to work any shift, including evenings, nights, weekends and holidays. AVAILABLE SHIFT: Any EXAMINATION CONTENT An evaluation of experience based upon application and Supplemental Questionnaire information weighted 100%. Candidates must achieve a passing score of 70% or higher in order to be placed on the eligible register. VACANCY INFORMATION The eligible register for this examination will be used to fill vacancies in the Department of Mental Health. ELIGIBILITY INFORMATION The names of candidates receiving a passing grade in the examination will be placed on the eligible register in the order of their score group for a period of twelve (12) months following the date of promulgation. Retake: No person may compete for this examination more than once in a twelve (12) month period. APPLICATION AND FILING INFORMATION Applicants are required to complete and submit an online Los Angeles County Employment Application AND Supplemental Questionnaire in order to be considered for this examination. Paper applications, resumes, or any unsolicited documents will not be accepted in lieu of completing the online application and Supplemental Questionnaire. We must receive your application by 5:00 pm, PST, on the last day of filing. Application filing may be suspended at any time without advance notice. INSTRUCTIONS FOR FILING ONLINE Apply online by clicking on the "Apply" tab for this posting. You can also track the status of your application using this website. Applications must complete and submit their online applications and upload required documents (e.g. license, Resume, etc., ) as attachment(s) during application submission or send by email to within 15 calendar days from date of application submission. Please include exam number and exam title in the subject line. The acceptance of your application will depend on whether you have clearly shown that you meet the Minimum Requirements. Your online application must show complete license, education and work experience information necessary to evaluate your qualifications. License information section must show title of license, license number, original date of issue, and expiration date. Education information section must include name and address of school attended, complete dates attended, name of course/s taken, number of units earned, and degree/s earned. Work experience section must include job title, employer name and address, name of work area/facility, actual payroll title held and not the working and/or functional titles, from/to dates of employment including month, day and year, total number of months, total number of hours worked per week - not a range of hours (full or part-time), and complete and detailed description of related job duties. If range of hours is provided, experience will be prorated based on the lowest number of hours worked per week. LIST separately each job experience to be evaluated. All information is subject to verification. Applicants may be rejected at any stage of the selection process. SOCIAL SECURITY NUMBER LANGUAGE All applicants must enter a valid social security number at the time of filing. Entering anything other than a valid social security number (i.e. 000-00-0000, 111-11-1111, etc.) will result in an automatic rejection of your application. COMPUTER AND INTERNET ACCESS AT LIBRARIES For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County. NO SHARING USER ID AND PASSWORD All applicants must file their applications online using their own user ID and password. Using a family member or friend's user ID and password may erase a candidate's original application record. DEPARTMENT CONTACT Celia Yeung 213-972-7038 or 213-972-7034 ADA Coordinator Phone 213-972-7034 Teletype Phone 800-735-2922 California Relay Services Phone 800-735-2922 Los Angeles County Los Angeles CA

Clinical Manager

Fresenius Medical Care