Clinical Liaison-Part-Time- Night Shifts

Job Title & Specialty Area: Clinical Liaison

Department: Clinical Support Programs

Location: Remote

Shift: Start between 7 p-7 a. Some flexibility for 10 hour shifts.

Job Type: Remote

Why Children's Health?

At Children's Health, our mission is to Make Life Better for Children, and we recognize that their health plays a crucial role in achieving this goal.

Through our cutting-edge treatments and affiliation with UT Southwestern, we strive to deliver an extraordinary patient and family experience, ensuring that every moment, big or small, contributes to their overall well-being.

Our dedication to promoting children's health extends beyond our organization and encompasses the broader community. Together, we can make a significant difference in the lives of children and contribute to a brighter and healthier future for all.

Summary:

Registered nurses in this role function independently and as a team to receive incoming calls from the after hours nurse advice lines, referring providers, internal providers and staff. High customer service oriented with extensive knowledge of clinical systems and EMR's to support clinical integration. The clinical expertise of these nurses will allow for efficient assimilation of information in order to determine the patient acuity, care path and necessary communication between the referring providers, ED Attending physicians and clinical staff. The nurse in this role will be responsible for facilitating communication prior to, during, and after the patient visit in the Emergency Department in order to maintain continuity of care for the referred patient. Communication regarding continuum of care is essential for quality patient outcomes and clinical integration. This nurse will be a point of clinical contact for external providers. High tech and high touch.In addition, this position will be extremely beneficial to Physician Relations/Provider Services/Professional Services Department. It will directly address two major concerns of referring physicians 1) communication regarding their patients; 2) the specific concerns about the continuity of care at one of the entry points to Children's, Emergency Department and Transport. Also, this nurse will serve as part of the web of internal people who are available to help the Physician Relations/Provider Services/Professional Services Department address issues of concern to the referring physician. This position is critical to the satisfaction of our referring physicians because it will enhance the patient care we offer.

Responsibilities:

• Will be responsible for handling all incoming calls from referring providers, internal or external providers or families accessing the nurse advice line. Document intake information in accordance with established guidelines. Oversee the daily monitoring of the referral process for the ED at both Legacy and Dallas. Continue to verify bed request orders for accuracy and notify all PCP's with patients admitted from the ED (whether referral based or not) of status. Documents and provides continuum communication to community providers from nurse advice line.

• Responsible for continuity of care between ER physicians and Referring and/or Primary Care Physicians. The emphasis is on the continuity of information amongst the patient's physicians from the point at which the patient is referred to the point of discharge or admission. Follow up communication after discharge may be required to evaluate for patient improvement, provide information on tests resulted after discharge, and to assist with coordinating follow-up care. Responsible for discharge/admission communication as well.

• Maintains ongoing contact with the referral patient and family during the Emergency Department visit in order to improve communication between the patient, Emergency Department and referring physicians.

• Undertakes investigation of complaints from primary care and referring physicians in cooperation with physicians and hospital leadership. Coordinates emergency department service issues with referring and primary care physicians.

• Assumes responsibility for professional enhancement and education; maintains a thorough knowledge of unit, department, hospital system, and community.

• May travel to physicians' offices in North Texas

• Perform other duties and special projects as required

How You'll Be Successful

WORK EXPERIENCE

• At least 5 years clinical experience Req

• At least 3 years emergency triage with pediatrics and/or adults Pref

• At least 5 years telephone triage experience Pref

• Will consider other nursing experience in critical care if year with ED triage experience Pref

EDUCATION

• Four-year Bachelor's degree or equivalent experience nursing or science Pref

• Will consider Associate's Degree with minimum of three years pediatric emergency experience

• Req

LICENSES AND CERTIFICATIONS

• Current license to practice professional nursing in the State of Texas Req

• Basic Life Support for Healthcare Providers as required by CP 1.20 Life Support Course Requirements Req

• PALS within six months of hire into position Req

• CEN Pref

• CPEN Pref

• Bilingual Pref

JOB PROFILE

• Requires in-depth professional knowledge and practical/applied expertise in own discipline and basic knowledge of related disciplines within the broader professional field

• Has knowledge of best practices and how own area integrates with others; demonstrates awareness of the industry, including regulatory, evolving customer demands, and the factors that differentiate the organization in the market

• Acts as a resource for colleagues with less experience; may lead projects with manageable risks and resource requirements

• Solves complex problems and takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information

• Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies

• Works independently, receives minimal guidance

• Explains difficult or sensitive information; works to build consensus

MANAGEMENT SKILLS

• Maintain effectiveness when experiencing major changes in work responsibilities or environment; adjust effectively to work within new work structures, processes, requirements, or cultures.

• Use appropriate interpersonal styles to establish effective relationships with customers and internal partners; interact with others in a way that promotes openness and trust and gives them confidence in one's intentions.

• Meet patient and patient family needs; take responsibility for a patient's safety, satisfaction, and clinical outcomes; use appropriate interpersonal techniques to resolve difficult patient situations and regain patient confidence.

• Ensure that the customer perspective is a driving force behind business decisions and activities; craft and implement service practices that meet customers' and own organization's needs.

• Develop and use collaborative relationships to facilitate the accomplishment of work goals.

• Identify and understand issues, problems, and opportunities; compare data from different sources to draw conclusions; use effective approaches for choosing a course of action or developing appropriate solutions; take action that is consistent with available facts, constraints, and probable consequences.

• Take prompt action to accomplish objectives; take action to achieve goals beyond what is required; be proactive.

• Deal effectively with others in an antagonistic situation; use appropriate interpersonal styles and methods to reduce tension or conflict between two or more people.

• Effectively manage one's time and resources to ensure that work is completed efficiently.

• Accomplish tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.

• Set high standards of performance for self and others; assume responsibility and accountability for successfully completing assignments or tasks; self impose standards of excellence rather than having standards imposed.

• Assimilate and apply new job-related information in a timely manner.

• Clearly convey information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.

A Place Where You Belong

We put our people first. We welcome, value, and respect the beliefs, identities and experiences of our patients and colleagues. We are committed to delivering culturally effective care, creating meaningful partnerships in the communities we serve, and equipping and developing our team members to make Children's Health a place where everyone can contribute.

Holistic Benefits - How We'll Care for You:

• Employee portion of medical plan premiums are covered after 3 years.

• 4%-10% employee savings plan match based on tenure

• Paid Parental Leave (up to 12 weeks)

• Caregiver Leave

• Adoption and surrogacy reimbursement >