To educate and promote superior quality, competitive value and the outstanding services of Health First Hospice and Home Care Services to the Brevard County community and its medical providers. Position will oversee all educational activities for HF Hospice Services and Home Care Services, including collection and analysis of education/clinical-related research data; development of specific educational programs, and promoting goals through education. Communicates, tracks, and reports results of educational activities to Hospice and Home Care Directors.
Serve as a resource for community on Hospice and Home Care services representing them through participation in support groups, community educational offerings and related one on one meetings.
Establishes him/herself as an integrated partner with case management team at designated Health First hospitals.
Regularly attends weekly case conferences at designated hospitals to identify patients meeting criteria for Home Health and/or Hospice Services. Educates hospital case management staff on importance of early identification of Hospice and Home Care patients and encourages urgency to place patients in appropriate services as soon as medically appropriate.
Serves as ongoing resource to case management staff regarding appropriate admission criteria, regulatory considerations/changes.
Serves as an ambassador to case management staff regarding benefits and quality of Health First Hospice and Home Care.
Appropriately escalates potential areas of conflict between internal stakeholders in order to encourage expedient solutions in the mutual best interest of Health First.
Responsible for assisting with projects and presentations within the community to promote community awareness and wellness.
Represent Health First in professional, ethical matter at all times.
Promote/Educate Hospice and Home Care Services on approved service line topics to hospitals, case managers/discharge planners, physicians and various organizations on Health First Hospice and Home Care Services.
Responsible for serving as a liaison between the organization and physician, etc. to ensure continuity of patient care
Attend appropriate Health First, Physician, Case Management and Directors Meetings to problem solve any barriers to business
Obtain and organize community related information and provide input on customer opportunities
Build and maintain client relationships
Maintain a cohesive team with referral sources by responding to calls quickly and positively
Performs formal presentations on Hospice and Home Services to physicians, medical groups, case managers and community organizations.
Demonstrates computer proficiency in applications and presentations to others.
Knowledgeable of HCFA and AHCA guidelines and able to educate physicians, medical personnel and community organizations.
Maintain knowledge of clinical applications (such as Centricity, Curaspan and Horizon)
Monitor and report on competitive environment regularly
Monitor and report of referral source expectations and potential referral source obstacles
Participates in defining tactics and business strategy
Achieve growth with Hospice and Home Care Services
Ensure all PHI information is protected per HIPPA guidelines and department processes
Coordinate case management with appropriate representatives to ensure eligibility for services to facilitate payment of claims
Preferred minimum of 3-4 years Hospice/Home Health experience
Excellent presentation skills
Preferred knowledge of Medicare/JCAHO Regulations
Excellent written and verbal communication skills
Excellent problem solving skills
One year experience in working with computer applications.
Demonstrate the ability to relate well with all customers (patients, family members, physicians, Health First Associates, Community Leaders).
Valid driver's license, automobile insurance and reliable transportation