Clinical Lead, Nurse Practitioner

INTRODUCTION

Under the supervision of the Director of the Post-Graduate Nurse Practitioner Residency Program (PGNPRP), the Clinical Lead is responsible for, but not limited to, development and expansion of resident clinical rotations; coordination of the clinical quality activities related to the residency, development of clinical partnerships, and serving as a liaison between partners, residents, and the director.

MAJOR DUTIES/ESSENTIAL FUNCTIONS

Support the health center and the organization in contributing to the quadruple aim: improving health outcomes, improving patient experience, supporting care team well-being and the financial sustainability of the organization.

Health Outcomes

• Determine appropriate clinical locations for resident specialty rotations
• Collaborate with specialists to secure placements
• Collect, evaluate, and analyze outcome data of the residents and care provided at clinical rotations
• Expand and enhances the resident clinical experience to create a robust clinical learning environment
• Collaborate to improve or maintain provider/staff/patient satisfaction, quality of care, and productivity
• Ensure that residency accreditation standards are continually met
• Perform and serves as a role model for patient care and provider duties
• Advise residents and work with clinical preceptors to ensure the safe provision of care and compliance with policies and procedures of Unity Health Care, Inc.
• Review available data reports and analysis from clinical experiences to develop action plans to achieve the centers' goals and shares relevant information with program director, clinical preceptors and residents
• Assist with identification of supply and equipment needs
• Serve as a consultant to PGNPRP program director regarding establishment, and revision of the residency's policies, procedures, and regulations regarding clinical experiences

Patient Experience

• Attend Unity clinic(s)
• Serve as primary resource for the coordination of NP resident clinical experiences
• Ensure that NPs are practicing at the full extent of their license and education within their scope of practice as defined by their governing bodies
• Coordinate the learning activities, progress, competencies, and evaluation of the PGNPRP clinical experience
• Review patient experience data with residents and the leadership team and translates into action steps to ensure a welcoming, patient-centered environment for all patients
• Meet with the PGNPRP director to review patient complaints or incidents involving residents, particularly those with a quality of care concern, and provides feedback, counseling or action when appropriate
• Participate in the recruitment and evaluation of appropriately trained and competent (including culturally competent), mission-driven residents
• Collaborate with site leaders and the Program Coordinator to ensure workflows are optimized and efficient
• Coordinate provider and preceptor schedules to include verification and approval of leave and coverage of scheduled and unscheduled absences from clinical rotations
• Provide excellent customer service

Care Team Well-Being

• Orient residents to the clinical experience, plans and locations
• Perform assessment needs of preceptors and residents in clinical experiences
• Assist with the onboarding of residents and ALPs program graduates
• Develop relationships and collaborates with participating academic institutions for outside resident placements
• Promote and support a culture of wellness and innovation
• Support and advocate for providers in their efforts to effect practice and system change
• Meet regularly with staff to identify opportunities for support
• Provide recognition to providers and team members high-performers
• Conduct resident evaluations and provides feedback
• Embrace team mentality: including building trust, exchanging feedback, and showing appreciation of team members
• Lead by example and works closely with others to provide comprehensive, team-based care
• Provide coaching and instruction to staff members
• Display professional conduct in all interactions and recognizes and reports concerns about professionalism in self or others
• Demonstrate flexibility and agility in working with others to meet the needs of residents

Financial Health

• Participate in managing the budget for the PGNPRP
• Assist with the management of resident capacity and patient no shows
• Responsible for the development and scheduling of clinical experiences
• Participate in population health efforts
• Work collaboratively with site leadership to promote patient access
• Collaborate with leadership to ensure that resident notes are locked in a timely manner (within 48 hours) and assists with any outstanding claims

Other Duties

• Collaborate with Health Center Directors (HCDs) and Nurse Managers (NMs)
• Participate in program leadership and operational meetings
• Engage with Medical and Specialty Directors on departmental issues as they occur
• Handle all forms of communication both effectively and ethically according to Unity Policy
• Engage and communicates with stakeholders
• Collaborate with FNP Residency Program Director and Lead Faculty for Practice Management and Resident Well-being on accreditation process including Program Gap Analysis and curriculum development.
• Perform other duties as assigned

MINIMUM QUALIFICATIONS

• Must have a current DC License, CDS and DEA (registered in DC) registrations
• Board certified in area of specialty
• 1-3 years of experience in an ambulatory care setting; homeless experience a plus
• Residency experience in a healthcare setting preferred