Clinical Intake Coordinator

Refresh Mental Health Trevose , PA

Posted 2 months ago

Springfield Psychological is a premier mental health private practice with locations throughout Pennsylvania, New Jersey, and Delaware. We are seeking full time Insurance Intake Coordinator to join our outstanding family and make Springfield their home at our centrally located office in Springfield, PA.

We continually strive to achieve a culture of warmth, friendliness, and professionalism. Springfield Psychological has provided excellent service in the community for over 30 years and we strongly that a great workplace culture is the key to any successful group practice, and so it is something we work on every day achieving a culture of warmth, friendliness, and professionalism. Springfield has been awarded by the Pennsylvania Psychological Association as one of THE psychologically healthy workplaces. Our culture encourages a spirit of collegiality and opportunities to connect with other providers throughout all our practices.

The ideal Intake Coordinator will represent Springfield Psychological while speaking with prospective patients who seek psychological and/or psychiatric services. The Intake Coordinator is responsible for matching the prospective patient with the most appropriate clinician based on the needs of the patient, as well as, verifying insurance and financial responsibilities of the patient, managing a high volume of phone calls and patient referrals from Primary Care Practices, and working successfully on a high functioning team!

Desired Experience and Requirements:
  • Experience working in a medical or behavioral health office highly desirable

  • Thorough understanding of insurances, including verifying insurance status and reviewing patient financial responsibility based on their plan coverage

  • Ability to handle high volume of phone calls in a professional, service-oriented manner

  • Excellent interpersonal skills with an energetic personality are a must for this position as this position interfaces with our clients on a routine basis

  • Ability to manage change in an optimistic manner

  • Ability to ask questions when help is needed and offer suggestions to complete work effectively and efficiently

  • Ability for critical thinking when issues or concerns are raised

  • Ability to manage multiple tasks and re-prioritize tasks

  • Proficiency with Electronic Medical Record (EMR), Navinet billing software and Microsoft Office products, including Outlook, Word, Excel, etc.


  • Ability to maintain confidentiality and act in accordance with HIPAA regulations required

  • Strong communication skills, specifically exhibiting empathy when interacting with patients over the phone

  • Ability to work in a team setting, upholding the mission and values of Springfield Psychological in your interactions with both colleagues, clinicians, and patients

  • Attention to detail, ensuring accuracy and completeness of work, with an eye for process improvements and efficiencies

Springfield Psychological is a proud member of the Refresh Mental Health network. Refresh provides outstanding operational support, infrastructure, and resources to allow clinicians to focus on what they do best providing exemplary care to clients. This partnership allows us to offer additional resources and operational support while maintaining our local identity and leadership.

Refresh Mental Health is an Equal Opportunity Employer that values a diverse workplace. We are committed to building a team that is inclusive of all people, including those of LGBTQQIA+ communities, members of all ethnic groups, people with disabilities and medical conditions, foreign-born residents, and veterans. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Refresh is also committed to compliance with all fair employment practices regarding citizenship and immigration

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Clinical Intake Coordinator

Refresh Mental Health