Unitypoint Health Waterloo , IA 50702
Posted 3 days ago
Overview
Ambulatory informaticists serve as an integral member of the electronic health record (Epic) support team. Key responsibilities include direct involvement with the development, implementation, training, and support of the electronic health record. The informaticist identifies and seeks approval for enhancement requests and assists in the prioritization and implementation process associated to this change. The role serves as a liaison between IT and end users and may assist with other applications as assigned.
This individual will be based out of Waterloo/Marshalltown markets. Travel is expected (50%).
Why UnityPoint Health?
Visit us at UnityPoint.org/careers to hear more from our team members about why UnityPoint Health is a great place to work. https://dayinthelife.unitypoint.org/
Responsibilities
Client/End User Education
within the organization, following the standardized and best practice curriculum.
classroom sessions, 1:1 instruction, or using remote technology. May assist with education for
other end users as needed.
overall workflow of the clinic or department.
communications and procedures related to relevant applications.
organizational goals. This may include programs specific to quality, regulatory or other
requirements and incentives.
providers, clinical staff, and/or new departments.
email, newsletters, videos, webinars, and other written materials to supporting the change
management process.
continuity plan for the electronic health record and assures business continuity device audits.to
meet system standards.
educate the organizations we serve.
Assessment/Planning
to strengthen performance and increase efficiency.
Partner with IT, clinic management and operational leadership to monitor effectiveness of training efforts. Monitoring may include routine review of reports and utilization data used in the development of action plans.
Lead and participate in projects, committees, and workgroups to address specific issues, assist in process improvement activities, or implementation of new functionality.
Coordinate data and reporting needs with customers and reporting team. Analyze data or submit report requests as needed.
Customer Service/Technical Support
enhancement request, and assists in the prioritization and implementation of system changes.
Provide coordination of chart correction issues within the electronic health record.
Ensures effective customer communications and downtime recovery procedures as part of incident
management activities.
help resolve issue.
identifies opportunities for improvement.
Qualifications
Education:
Bachelor's degree in a healthcare related field or equivalent experience (minimum three years) in a medical clinic setting or a relevant health care IT role.
Epic credentialed trainer status for clinical and/or provider curriculum or achieve within a designated timeframe as defined by manager.
Experience:
Minimum three years in a medical clinic setting or a relevant health care IT role.
Epic software use in a medical clinic setting
Knowledge/Skills/Abilities:
Writes, reads, comprehends and speaks fluent English.
Basic computer knowledge using e-mail, SharePoint, and web browsers, and Microsoft office applications including Word, Excel, and PowerPoint.
Experience with electronic health record functionality.
Other:
Use of usual and customary equipment used to perform essential functions of the position.
Ability to travel within and outside of the state, using a rented, personal or company vehicle.
Area of Interest: Information Systems & Technical Support;
FTE/Hours per pay period: 1.0;
Department: Amb Informatics-SC FD DM WL;
Shift: Weekdays; Monday to Friday;
Job ID: 150976;
Insight Global
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