Clinical Front Desk

At Fraser, we believe in building a better, more inclusive world for people of all abilities. As a leading provider of Mental Health and Autism Services in the Midwest, we serve clients with a broad range of needs and diagnoses from birth through adulthood.

Positions in this role as a part of our Client Access Team will be handling an exciting variety of clinical administration and client service duties in a clinical reception role.

Qualifications:

• BA/BS in sociology, psychology or related field preferred, but not required.

• Minimum one year of related experience is preferred - intake, scheduling, health care, insurance, and customer service experience

• Provides an attitude and awareness of customer service that demonstrates a respect of others, commitment to success, and value of relationships.

• Effective communication in the English language, including verbal and written communication with both internal and external contacts with strong telephone skills required.

• Commitment to promoting diversity, multiculturalism and inclusion with focus on culturally responsive practice, internal self-awareness and reflection

Clinical Front Desk/Medical Receptionist

• As Front Desk specialist you will greet and provide intake and check-in protocols with all clients and visitors to the building: answers routine administrative inquiries, collect co-payments, gather required information and signatures. Provides scheduling opportunities at any time during a client visit.

• Works with Clinical Operations Supervisor and/or Facilities to ensure that daily operations needs are met, complex needs are identified and addressed, and Fraser sites are in good working order to serve clients safely and appropriately.

• Ensures staff adherence to all infection control, safety and program policies related to operations procedures. This includes maintaining supplies within first aide/emergency kits, following/consulting on appropriate OSHA protocols, and enforcing health and safety standards.

Knowledge, Skills and Abilities

• Demonstrated ability to work with a wide variety of people and to maintain positive relationships required.

• Provides an attitude and awareness of customer service that demonstrates a respect of others, commitment to success, and value of relationships.

• Effective communication in the English language, including verbal and written communication with both internal and external contacts with strong telephone skills required.

• Strong organizational and time management skills required.

• Excellent problem-solving skills with the ability to communicate solutions required.

• Systems-oriented and the ability to think proactively required.

• Computer proficiency using Microsoft products such as Outlook, Word and Excel with proficiency in keyboarding skills required. Preferred experience with electronic health record.

• Ability to complete multiple step, detailed tasks and balance priorities effectively.

• Ability to recognize issues, establish facts, and draw valid conclusions required.

• Ability to work independently and initiate additional tasks when time allows.

Location and Schedule: Full time Monday

• Friday

Training takes place at our Bloomington Clinic, Monday

• Friday 8am-4:30pm

After training schedules are either Monday

• Friday 7am-3:30pm or,

Monday

• Thursday 9:30am-6pm, Friday 8:30am-5pm

Fraser Clinical Locations

Current opening at Bloomington, MN, Richfield, MN, Woodbury, MN and Minneapolis, MN

Fraser Offers:

• $20/hour-$20.50/hour

• Collaborative and relationship-oriented culture

• Career growth opportunities

• Work-life balance is important; Fraser offers generous paid time off to those employed full time

• Benefits (available to employees working 30 or more hours per week)

• 403(b) retirement account with potential Fraser contribution

• Childcare discount at Fraser School

• Referral bonuses

You might be right for Fraser if:

• You have a great face to face customer service skills as you will be personally greeting, checking in and meeting with new clients/client families.

• You are able to educate clients on procedures, processes and services offered at Fraser

• You have strong organizational, problem solving, communication, and time management skills

Encouraged to apply: reception, front desk, medical receptionist, office assistant, customer service, administrative assistant, client access, client coordinator, patient coordinator, call center representative, client services, scheduling

Diversity, Inclusion, and Belonging: Fraser values a diverse staff to ensure the best outcomes for our diverse client base. We are committed to anti-racism at Fraser. Our anti-racism committee assesses, develops, and implements numerous initiatives ranging from recruiting and retaining diverse staff to staff training and more.

Fraser is an Affirmative Action and Equal Opportunity Employer.

This position will be posted at https://www.fraser.org/careers until filled. You must apply online here to be formally considered.

If you are having trouble applying or have questions, please contact Fraser HR at careers@fraser.org or 612-767-7550. If you have successfully submitted your application, you will get a confirmation email. If you do not receive the confirmation email, please check your junk/spam folders; then contact us as we may not have received your application. Thank you for considering Fraser!