Clinical Field Training Manager (38564)

Company Conformance Statements

In the performance of their respective tasks and duties all employees are expected to conform to the following:

• Perform quality work within deadlines with or without direct supervision.

• Interact professionally with other employees, customers and suppliers.

• Work effectively as a team contributor on all assignments.

• Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations

Position purpose

Responsible for streamlining the back office by creating policies, procedures and protocols. This position will oversee training, improving staffing levels, reducing travel, turnover, and overtime. This person will review the Medical Assistants work quality and collaborate with the practice manager and supervisors on educational needs of the department. This position will spend the majority of the week training new hires in clinic or traveling to different clinics to review processes and keep each clinic streamlined. This position floats and provides back up when needed. The trainer should be highly proficient in the operations of the back-office. As a trainer this function is considered a position of leadership and requires professional and polished conduct.

Responsibilities/Duties/Functions/Tasks:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Lead employees to accomplish all job objectives

• Provide training, coaching and development for all Medical Assistants

• Train employees in Nextgen and EMA

• Create a training program and develop protocols, policies and procedures

• Identify training needs specific to practice-site operations

• Design audit form and perform chart audits

• Participate in group and one-on-one training for Staff, Managers, and Clinicians

• Provide feedback to Directors and Managers on ongoing training objectives, software developments and continued growth ideas

• Demonstrate an understanding of practice policies and procedures

• Educates, monitors and communicates ongoing revisions of practice workflow processes to ensure compliance by all back office in a timely manner

• Develops lesson plans, manual, and supporting learning tools utilized in training.

• Prepares and delivers presentations, demonstrations, staff meetings, train-the-trainer and end user classes including one-on-one training with staff

• Demonstrates critical thinking, conflict management, negotiating and personnel development

• Trains employees on customer service protocols

• Schedules back office staff to ensure coverage

• Works closely with Practice Manager and Human Resources in recruiting new employees

• Serves as a liaison between Practice Managers and Supervisors

• Fill-in for staff as needed

Qualifications

Education:

• High school diploma or equivalent.

Experience:

• Minimum 3-5 years medical office management is required. Dermatology experience is preferred.

• Minimum 3 years of training and development experience.

Performance Requirements:

• Knowledge of clinic and company policies and procedures

• Knowledge of medical terminology and insurance practices

• Knowledge of computer programs and applications

• Knowledge of CPT and ICD-10 coding

• Knowledge of managed care, Medicare, and Medicaid guidelines

• Skilled in effective personnel management including training staff and delegating duties

• Skilled in written and verbal communication

• Ability to work effectively as a team member with physicians and other staff

• Ability to respond timely to changing demands

• Ability to plan, organize, prioritize and direct the work of others

• Ability to establish and maintain effective working relationships with patients, employees, and the public

• Experience managing patient issue

Equipment Operated: Standard office equipment including computers, fax machines, copiers, printers, telephones, postal machines, etc.

Work Environment: Position is in a well-lighted medical office environment. Occasional evening and weekend work.

Physical Requirements: Work requires hand dexterity for office machine operation, stooping and bending to files and supplies, mobility to complete errands, or sitting for extended periods of time. Occasionally lifting files or paper weighing up to 20 pounds. Stress can be triggered by multiple staff demands and deadlines. Occasional evening or weekend work may be required.