Clinical Education Coordinator

The Clinical Education Coordinator (CEC) is the personal guide through a student's progression through the third and fourth year off-campus clinical rotation experiences for students in the College of Osteopathic Medicine. The CEC provides individualized assistance to guide the administrative questions of the student and monitor progression to graduation. In the ever-evolving world of medical education, the role of the Clinical Education Coordinator has been redefined and its greatest focus is in working collaboratively as a team with the student advisor, the clinical site coordinators, and the student to navigate intricacies of the student's journey toward a successful residency match. Due to the distributive model of our curriculum, the CEC acts as a manager of schedules and assignments involving clinical sites nationwide.

About The University of New England

UNE is Maine's largest private university, with two beautiful coastal campuses in Maine, a one-of-a-kind study-abroad campus in Tangier, Morocco, and an array of flexible online offerings. In an uncommonly welcoming and supportive community, we offer hands-on learning, empowering students to positively impact a world full of challenges. We are the state's top provider of health professionals and home to Maine's only medical and dental colleges, a variety of other interprofessionally aligned health care programs, and nationally recognized programs in the marine sciences, the natural and social sciences, business, the humanities, and the arts.

UNE offers a generous comprehensive benefits package to eligible employees. The package includes varied health and dental plans; a retirement plan that includes up to an 8% match; extensive paid leave including holidays, vacation, sick and personal time; and educational benefits. Please visit the Human Resources Benefits site (https://www.une.edu/hr/benefits) for additional information regarding UNE's fantastic benefits package.

Responsibilities

• Working independently, provide personal support to students and act as the student's main point of contact regarding meeting curricular requirements during the third and fourth years of their program of study.

• Provide guidance, advice and oversight to students in their interactions with all national scheduling, documentation, and application platforms used by various residency programs for preparation, assignment, and Matching.

• Develop a mastery of Visiting Student Learning Opportunities, Clinician Nexus, AMOpportunities, My Clinical Exchange and other platforms and their requirements as they pertain to students' electronic application and scheduling of the required elective rotations, sub-internships and audition rotations.

• With the goal of identifying at-risk students, monitor all faculty evaluations for patterns. Communicate potential problems to the Senior Associate Dean for Clinical Education and the student's advisor. Follow through to resolution.

• Understand the academic requirements and nuances of each individual student's unique pathway to graduation and guide each student to meet their individual long-term progress toward degree completion and Match.

• Provide concierge-type assistance to new, continuing and returning students' questions with particular attention paid to building and maintaining relationships and ensuring student success under stressful conditions.

• Proactively contact students by email or telephone when questions arise regarding scheduling strategies. This requires an in-depth personal knowledge of resources, and how best the student can access these resources in order to maximize their clinical rotation experience.

• Meet with students via Zoom on evenings and weekends and function as part of a team by answering questions and providing advising options and opportunities.

• Complete necessary supplemental documentation requested by clinical hosts; examples are, but are not limited to, immunization forms, application forms, letters of good standing, etc.

• Input student evaluations received in non-electronic format as needed.

• Assure accuracy of credits and grades as they appear on all documents. Assist students with obtaining clinical grades from rotation sites when appropriate.

• Develop strategies to improve processes within the department for the benefit of students.

• Be willing to create and deliver presentations to the class via PowerPoint or similar and act as part of a team to disseminate information either in person or on remote platforms such as Zoom.

• Participate in committees as they pertain to job function and responsibilities.

• Maintain accurate and complete records.

• Attend conferences and clerkship caucus events both on and off campus.

• Perform other related duties as assigned.

Qualifications

Bachelor's degree or equivalent experience, plus relevant customer service experience in a fast-paced, high-distraction, high acuity environment or a combination of education and experience from which comparable knowledge and skills are acquired. At least two years of higher education administration or student services desirable.

• Ability and passion for building strong personal relationships and serving others.

• Experience with spreadsheets, databases, presentation software and word processing.

• Strong interpersonal skills, written and verbal communication, and creative problem-solving skills.

• Ability to relate well with others and perform duties with a high degree of integrity, confidentiality, and adherence to professional ethical standards.

• High level of customer service.

• Ability to work independently as well as part of a team.

• Excellent organizational, multi-tasking skills and high level of attention to detail.

• Ability to work under pressure of deadlines and/or time limitations.

• Willingness and ability to learn new software.

EEO Statement Summary

Consistent with federal and state law and University policy, the University of New England is committed to the fundamental concept of equal opportunity for all of the members of the University community. The University prohibits, and will not tolerate, discrimination in employment, the provision of academic services or in any other area of University life based on race, color, sex, physical or mental disability, religion, age, ancestry, national origin, sexual orientation, gender identity and/or expression, ethnicity, genetic information, HIV status, or status as a veteran. Prohibited bias factors should not motivate decisions regarding students, employees, applicants for admission, applicants for employment, contractors, volunteers or participants in and/or users of institutional programs, services, and activities.

COVID Vaccination Statement (PLEASE NOTE)

Employees in clinical settings must meet the State of Maine's immunization requirements for clinical activity.