The Clinical Director, Psychiatry Outpatient Services, oversees BMC Psychiatry ambulatory services clinical operations. This individual partners with clinical and administrative leaders to ensure the delivery of high quality, patient-centered, and accessible care to the diverse Boston population. The Clinical Director develops and implements innovative approaches to improve care delivery. The Clinical Director oversees a large clinical team, including masters level clinicians, professional level staff, and a supervisor. S/he is accountable for ensuring care delivery meets all relevant standards of care. The Clinical Director also manages the training and education needs. This role also provides some direct clinical care through individual, couples, family, and group therapy sessions.
Clinical Program Management/Quality of Care
Collaborates with department clinical and administrative leadership in the development of standards for professional practice, patient care, and innovative programs designed to facilitate high quality patient care
Providers leadership for and participates in the development and execution of clinical and operational improvement initiatives to ensure patient-centered care
Is responsible for the performance of staff for adherence to established departmental standards of care, standards of practice, policies, procedures, and protocols
Develops and implements strategies for ensuring compliance with patient care standards, laws, regulations, collective bargaining agreements, and the standards and requirements of various professional organizations and regulatory agencies
Gathers, interprets, and disseminates information on hospital-wide policies, new programs, and other pertinent information to managers and staff
Assumes a leadership role in a changing healthcare environment and participates in the change process at various levels in the organization
Provides leadership over outpatient clinical team, including masters level clinicians, professional level staff, and managers
Provides oversight and supervision of clinical work, including:
Ensures accuracy and appropriateness of psychiatric evaluations;
Ensures that individual therapy, group therapy, and supportive services meet all relevant standards of care
Ensures appropriate clinical supervision for staff by licensure needs
Ensures appropriate standards of care for patients in crisis
Identifies appropriate treatment settings for patients
Develops and maintains liaison with referring agencies
Oversees participation in training programs and student placement and ensures clinical trainees have positive clinical experience
Evaluates and identifies the educational needs of personnel within division and assures development and implementation of programs that meet these identified needs and offers opportunities to staff
Provides leadership in the selection, evaluation, promotion, resolution of employee relations/disciplinary concerns, and the termination of employees
Oversees hiring, scheduling, and performance review process for all staff
Supports employment practices that ensure a culturally diverse workforce
Fosters the development of a work environment conducive to the delivery of superior clinical care and appropriate staff retention/recruitment
Providers direction, motivation, leadership, problem-solving, and mentoring to managers and staff
Allocates and monitors resources
Collaborates with department leadership to manage department budget
Direct Patient Care duties
Provides for evidenced based psychotherapeutic treatment and/or psychosocial support to patient and family to reduce the impact of identified problems.
Assesses patient and family to ascertain those emotional and social problems. Utilizes the department's psychosocial assessment tool as a guideline.
Identifies those issues which must be addressed during the patient's care, and formulates plan.
Reports any and all suspected cases of abuse and neglect and follows up to ensure patient receives timely comprehensive consultations and compliance with legal mandates.
Identifies need to involve patient's family through the initial assessment process and attempts contact on same day, if indicated.
Consults and collaborates with healthcare team members to insure that patient's emotional and social needs are addressed.
Ensures that patient and family remain apprised, involved, supported and treated through prescribed clinical relationship through at least weekly contacts and whenever a change in care or plan requires more contact.
Utilizes evidenced based technique and theory to assist patient and family in coping with illness or social problem to achieve improved functioning and emotional state.
Maintains patient confidentiality according to hospital policy. Practices professional discretion when determining the inclusion of any patient information into medical record or department clinical record notes.
Notes in medical record the exclusion of critical patient information and its availability.
Documents each patient encounter in the medical record or the Department clinical record concurrently according to Department policies. Specifically, documents ongoing treatment work in the Department clinic records. Each recording shall include date, time, title and signature.
Participates in appropriate organizations and represents Boston Medical Center at appropriate external meetings or organizations
Performs other duties as needed
Must adhere to all of BMC's RESPECT behavioral standards.
(The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required).
Master's degree in Social Work, Master's degree in Mental Health Counseling, or Doctorate in Psychology
CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED:
Requires current Massachusetts independent licensure related to formal education & training
Minimum five to seven years of supervisory experience in a psychiatric setting
KNOWLEDGE AND SKILLS:
Ability to mentor, guide, and motivate direct reports through demonstration of best practices and leading by example
Advanced interpersonal skills necessary to interact effectively with various healthcare professionals, develop and maintain effective therapeutic relationships with patients and families, and supervise and manage team
Demonstrated broad theoretical knowledge and excellent clinical skills that include models of case management and psychosocial service
Must be comfortable in a fast-paced and dynamic work environment
Ability to work in an interdisciplinary team
Cultural sensitivity and comfort with a wide range of racial and ethnic populations
Excellent English communication skills (oral and written). Bilingual or multi-lingual skills (beyond that of English) is a plus.
Ability to interpret data and use data to guide decision-making
Proficient with basic computer programs, including Microsoft Office (Word, Excel, Outlook), web browsers, and electronic medical records systems
Boston Medical Center