Clinical Coordinator

Help enrich the lives of seniors by becoming part of the Sonida Senior Living team at The Waterford at Plymouth

We are passionate about making a positive impact on the lives of those we care for. If you're looking to grow your career and experience in a team-oriented environment, apply for our Clinical Coordinator position today.

Working at The Waterford at Plymouth truly means becoming a member of our family. We believe caring for seniors is a uniquely rewarding experience and there is no better place to realize that experience than with us. We are looking for a Clinical Coordinator to join our team!

Clinical Coordinator Responsibilities include:

• Maintains and implements nursing policies and procedures that reflect current standards of nursing practice, company, and facility philosophy of care and practices while maintaining compliance with state and federal laws and regulations.

• Communicates and interprets policies and procedures to nursing staff. Monitors practices for effective implementation and achievement of results.

• Conducts resident assessments, suggesting level of needed service packages to residents and their families, as directed.

• Ensures delivery of compassionate quality care evidenced by adequate services and staff coverage for the facility, this includes using the STOGO app for appropriate scheduling of current, active employees.

• Verifies payroll and manages PTO requests for clinical staff

• Assists with implementation and assures all clinical employees are following Company policies and procedures, and assist administering, coordinating and directing all activities in accordance with the policies and procedures, including benefit enrollment during orientation.

Demonstrates knowledge of and application of Key Clinical Quality Indicators. Proactively monitors and implements systems to achieve and/or surpass company thresholds.

• Reviews 24-hour report from every unit daily to ensure timely, effective responses to significant changes in condition, transfers, discharges, use of physical or chemical restraints, unexplained injuries, potential abuse or neglect, medication errors, loss of resident property, or any evidence of resident or family dissatisfaction, as directed.

• Gathers and analyzes facts, assesses situations, develops, and implements appropriate actions to investigate, notify appropriate parties, resolve issues, record facts properly, and prevent future reoccurrence. Communicates findings/results to the Wellness Director or Executive Director.

• Listens and documents significant changes in condition of residents; including, but not limited to, incidents, unexplained injuries, medication errors, loss of resident property, or evidence of resident or family dissatisfaction per agency policies and state regulations.

• Monitors and responds timely to Care and Concern program per facility policy. Attempts to resolve all resident grievances seeking consultation or assistance from other departments of administration as appropriate.

• Communicates directly with residents, families, medical staff, nursing staff, interdisciplinary team members, and Department Heads to coordinate care and services, improve organization and implementation of service plans to maintain quality of care, quality of life, and a homelike environment for all residents.

• Establishes, implements, and monitors infection control program designed to provide a safe, sanitary, and comfortable environment and to prevent the development and transmission of disease and infection. Reviews infection control.

• Surveillance reports to identify trends and to develop effective actions to control and prevent infections in the facility. Provides infection control information to the Executive Director and Safety Committee (as applicable).

• Monitors staff for compliance with OSHA mandates on workplace safety. Proactively develops procedures and incentive programs to promote workplace safety and safety practices.

• Monitors the provision of care and services to residents on all shifts and evaluates regulatory compliance efforts through daily rounds to observe care on units, to review records, and to interview staff members, residents, families, and other interested parties. Evaluates the finding of compliance rounds conducted by designated facility staff on a daily basis. Designs, implements, and evaluates actions to continuously improve quality, compassionate care and cleanliness.

• Oversees and supervises development and delivery of in-service educational programs designed to equip nursing staff with sufficient knowledge and skills to provide nursing, nursing related services, and highest level of compassionate, quality of care to each resident to attain or maintain the highest practical physical, mental, and psychosocial well-being in coordination with the Wellness Director.

• Participates in survey process by instructing staff in matters of conduct and disclosure, maintaining a presence at all times surveyors are on-site and directing the timely collection of information required by the survey team. Demonstrates concern for identified problems and undertakes corrective action while survey is in progress if appropriate. Gathers and presents supplemental documentation to avoid potential deficiencies. Collaborates with Wellness Director and Executive Director to develop responses to survey report and implements prevention measures for future citations.

• Collaborates with physicians, consultants, community agencies, and institutions to improve quality of services and to resolve identified problems.

• Consults with Wellness Director daily about resident status, occupancy, budget, staffing, and other relevant issues.

• Participates in the development of and compliance with the department budget including nursing, medical, and central supplies.

• Proactively develops positive employee relations, incentive, and recognition programs. Promotes positive interactions. Maintains approachability, strong conm1unication, and interpersonal skills with staff and prompt resolution of issues.

• Acts in administrative capacity in absence of Wellness Director.

• Participates in all special community and agency events.

• Comply with the community's privacy practices and procedures related to resident and employee records and all state/federal health privacy laws as outlined by HIP AA.

• Will be required to work the floor as a caregiver two days a week and as needed to assist in resident care and third-party staff elimination.

Education and Experience:

• High school diploma or GED required, prefer Licensed Practical Nurse (LPN) or Licensed Vocational Nurse (LVN)

• Two-year professional experience in a senior living environment

• Two-years supervisory/management experience with direct care staff.

Skill/knowledge requirements:

• Knowledge of current Federal and State laws and regulations that apply to licensed residential care.

• Ability to provide leadership and formulate operational strategies.

• Ability to develop and implement policies and procedures that reflect current clinical practice, professional standards, and facility philosophy of care.

• Knowledge of appropriate procedures and ability to assume control during emergency and disaster situations at the facility.

• Strong organizational and time management skills, ability to prioritize and accomplish multiple responsibilities.

• Ability to read, analyze, and interpret common journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups, and staff.

• Ability to work with mathematical concepts such as fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

• Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.