Clinical Coordinator - III

• Job Type: Officer of Administration

• Bargaining Unit:

• Regular/Temporary: Regular

• End Date if Temporary:

• Hours Per Week: 35

• Standard Work Schedule:

• Building:

• Salary Range: $98,000 - $108,000 annually

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The above hiring range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting.

Position Summary

The Clinical Coordinator III - RN serves as an integral member of the disease management team for the cognitive patient population within the department of Neurology. In this role, the Clinical Coordinator III - RN will be responsible for navigating individuals with mild cognitive impairment and mild Alzheimer's Disease, who are being prescribed a disease-modifying therapy, arrange for infusions, MRIs as prescribed and answer questions about side effects.

Key responsibilities include direct patient navigation of patients on modifying therapies across settings and specialties according to the treatment plan; serving as a consistent primary contact for the patient and family; assemble record to document eligibility including (MRI, registry information and genetic testing), arrange for infusions and MRIs as prescribed; collaborating with the clinical and administrative support team to ensure coordination of care (schedule of MRIs, infusions, follow-up visits); ensuring patient understanding of provided plan of care; answering questions about side effects; and uploading patient data into the CMS registry.

Responsibilities

Patient Navigation and Patient Education

• Provides clinical oversight and direct patient navigation of the individuals with mild cognitive impairment and mild AD who are being prescribed a disease modifying therapy (DMT).

• The scope of this work includes anticipating and facilitating multimodality dynamic scheduling for patients, triage services, monitoring patient compliance to treatment course and coordination of care across specialties and services such as Neurology, Radiology, and Infusion.

• Coordinates all phases of care for cognitive patients starting disease modifying treatment including referral (assemble record to document eligibility including MRI, registry information and genetic testing), evaluation, treatment and ongoing maintenance/follow-up care

• Serves as divisional liaison for DMT processes and identifies need for changes in policies and procedures

• Coordinates monitoring of patients to assure follow-up of recommended care plans.

• Reviews laboratory information and other testing in partnership with provider, triages clinical questions and needs, and arranges for patient to have provider follow-up at regular intervals.

• Serves as patient and family's main point of contact throughout care continuum, from initial referral throughout treatment and follow-up care, helping them access care and navigate the healthcare system through coordination, education, advocacy, and support.

• Builds rapport and trust with patients, families, and caregivers through effective communication and interpersonal skills, such as active listening, empathy, sensitivity and responsiveness to their diverse needs, solutions orientation, and follow through.

• Consults with patient and their families to assess and determine personal needs and concerns.

• Actively identifies and addresses barriers to care that might keep the patient from receiving timely and appropriate treatment. Engages patients and families in creating potential solutions to financial, practical, and social challenges.

• Provides patient/family with materials related to disease, treatment, potential adverse effects, symptom self-identification and management, parameters for distinguishing between what can be self-managed and what requires disease team intervention.

• Coach patient and caregivers through diagnostic and therapeutic experiences to minimize anxiety and ensure adherence to medical plan.

• Documents patient and caregiver response to information provided and communicates to the appropriate clinical team members.

• Communicates with patients and families to check on progress through the course of their experience, to help ensure their needs are being met.

• Liaises between the patient, providers, front desk, and scheduling team throughout treatment process:

• Facilitates coordination by determining, in collaboration with practice, where to send the patient next, the timeliness of next steps, and information required.

• Interfaces with clinical team members and schedulers to ensure appropriate scheduling of laboratory and diagnostic studies, procedures, and therapeutic interventions following initial consultative visit.

• Liaises among and between point-of-care coordinators and supportive care clinicians (e.g., clinical care managers, social work, etc.) across care settings to ensure familiarity with patient case and special needs. Provides warm handoffs while maintaining ongoing contact with patient, caregivers, and point-of-care managers as patients move along the continuum.

• Anticipates and/or identifies potential logistical, financial, and personal barriers that might prevent the patient from receiving timely and appropriate treatment; makes other team members aware and interfaces with family members and any relevant internal and external providers to troubleshoot/develop a plan to minimize or eliminate obstacles.

• Attends patient/family treatment planning conferences with MD as requested by patient and/or physician.

• Enters patient information into the CMS registry.

Patient Access and Appointment Coordination

• Collaborates with practice operations and scheduling teams to facilitate scheduling of appointments with providers, ensuring timely delivery of diagnostic and therapeutic services and accommodating the patient as much as possible. Assists with timely coordination of appointments across departments and specialties through outreach, tracking, and follow up.

• Applies clinical knowledge to conduct triage to field and address patient scheduling needs, including addressing escalated or referred questions from the call center and front desk. Elicits patient clinical information to facilitate appropriate scheduling of referrals. Ensures smooth transition between patient, call center and provider practice.

• Ensures that patients have appropriate instructions related to their appointments, testing, and procedures. Provides instructions to patients according to standards of training and in a manner that facilitates patient safety and standard operations for the practice.

• Assists with insurance approvals issues. Helps patients identify and access financial services to pay for health care needs.

• Accurately and thoroughly documents all encounters in the EMR in compliance with hospital, regulatory and legal requirements, and standards of care.

• Responds to inquiries in a timely manner and in accordance with department policy.

• Follows up on all patient concerns promptly, provides service recovery as needed, and escalates patient concerns as appropriate.

People

• Contributes to onboarding and training for new and current team members. Promotes peer professionalism and performance with coaching, training, and feedback.

• Demonstrates self-development and keeps current on a variety of care management and healthcare topics.

Strategy, Quality, and Continuous Improvement

• Leads and/or participates in projects and performance improvement activities within the scope of patient navigation and care coordination. Uses tools and reporting mechanisms to track progress and ensure timely communication of issues and status.

• Determines and monitors key performance indicators as needed. Continuously seeks and implements improvements as member of care team, including providing feedback on and collaborating to improve workflows and protocols.

• Prepares reports or presentations as needed, including to senior leadership.

• Identifies and monitor program quality metrics relevant to patient access and navigation services (e.g., timeliness of first appointment); evaluates role effectiveness and reports to team.

• Demonstrates a commitment to ethical principles about confidentiality, informed consent, business practices, and compliance with relevant laws, policies, and regulatory requirements.

• Collaborates with the interdisciplinary team to create and implement quality improvement projects, evidence-based practice activities, and nursing research studies.

• Conducts outreach and chart review for quality reporting, as needed.

• Keeps current on all organizational, regulatory compliance and patient privacy trainings and policies (e.g., infection control, public safety, EH&S, HIPAA, OSHA, etc.) and successfully completes all required trainings.

• Performs all other duties as assigned within scope of practice and/or training.

Minimum Qualifications

• Bachelor's degree or equivalent in education and experience, plus four years of related experience.

• BLS certified.

• Current New York State RN License.

• Must successfully complete systems training requirements.

Preferred Qualifications

• Master's degree is preferred.

• Experience supporting people with cancer and their families.

• Spanish proficiency preferred.

Other Requirements

• Must have experience in patient navigation, demonstrated skills in relationship management, delivery of patient-centered care, and coordination in a complex, and multidisciplinary setting.

• Ability to build rapport with and communicate effectively in both oral and written form with patients, caregivers, professional staff, providers, and community resources.

• Strong interpersonal and emotional intelligence skills focused on establishing and maintaining productive relationships with faculty, peers, leadership, and other stakeholders. Ability to adapt to meet the needs of clients, provide consistently excellent customer service, deescalate challenging situations, and handle situations with respect, tact, and sensitivity.

• Ability to manage complex cases and crisis situations in a professional and empathetic manner. Demonstrated advanced skills in problem assessment and collaborative problem solving. Adaptability to new and changing situations.

• Capacity to work independently, stay organized, and multitask within a deadline-driven environment. Ability to demonstrate sound judgment in managing time, prioritizing, and decision-making.

• Ability to work with a variety of individuals and groups in a constructive and respectful manner while appreciating the unique contributions of an inclusive workforce that brings together the talents of people across multiple identities.

• Strong commitment to fostering diversity and equity.

• Proficiency with Microsoft Office (Word and Excel) or similar software is required and an ability and willingness to learn new systems and programs.

• Must be a motivated individual with a positive mindset and exceptional work ethic.

• Must successfully complete systems training requirements.

Equal Opportunity Employer / Disability / Veteran

Columbia University is committed to the hiring of qualified local residents.