Clinical Coordinator-Emergency Care Center

Covenant HealthCare

US:MI:SAGINAW

DAY SHIFT

FULL TIME BENEFITED

Summary:

The Clinical Coordinator organizes, directs and ensures effective operations of the Nursing Unit, taking into account the effects of her decisions on the 24 hour operation of the unit. This individual participates with managers in hiring, providing corrective action, and doing formal evaluation of employees.

The Clinical Coordinator uses independent judgment in problem solving, takes necessary action to resolve issues, organizes workflow, assigns employees and participates in budget planning and compliance. This individual maintains clinical competency and participates in direct patient care on an episodic basis to assist in times of high census, as a consult to staff, or in response to emergency situations.

Demonstrates excellent customer service performance in that his/her attitude and actions are at all times consistent with the standards contained in the Vision, Mission and Values of Covenant HealthCare and the commitment to Extraordinary Care for Every Generation.

Responsibilities:

Monitors workflow and makes appropriate changes.

Chairs unit committees and task forces.

Participates in assigned leadership initiatives.

Ensures appropriate scheduling and utilization of staff including new graduates.

Assists in budget planning and monitoring.

Participates in strategic planning to improve patient outcomes.

Participates in Quality Assurance measures and in planning and implementing identified improvements.

Coaches, mentors, encourages, and motivates employees to work together as an effective team.

Integrates continual performance improvement into the structure and processes of the unit and the daily practice of team members to achieve desired clinical and fiscal outcomes.

Aligns all unit activities with unit, department, and institution performance improvement goals, and channel resources to high leverage opportunities.

Review Productivity tools.

Review revenue reports and monthly budget reports.

Participates in benchmarking activities.

Demonstrates excellent customer service in all contacts with internal and external customers.

Supports Covenant's Patient Centric Commitment, The Compact Between Covenant HealthCare and its Medical Staff, and the pursuit of High Reliability.

Reiterates the Covenant HealthCare Values- "We Care" (Working together, Excellence, Customer service, Accountability, Respect, and Enthusiasm).

Communicates with referring hospital staff for patient transfer.

Participate in forming and implementing plans to improve employee satisfaction.

Intervenes in potential problematic interactions involving staff, physicians, patients and visitors and communicates with team members, involving the managers appropriately.

Other information:

EDUCATION/EXPERIENCE

Registered nurse.

BSN or other health related bachelor's degree preferred.

Current BCLS, ACLS, PALS, TNCC within last two years.

Nursing experience in an emergency care setting.

KNOWLEDGE/SKILLS/ABILITIES

Demonstrated leadership responsibility by participating in unit committees, charge nurse role, participation in Covenant initiatives.

Demonstrate understanding of basic communication and customer service principles.

Demonstrated awareness of legal issues, patient rights, and policies related to confidentiality.

Excellent oral and written communication skills.

Basic computer literacy with the ability to learn applications.

Demonstrated leadership abilities in clinical situations.

Demonstrated leadership in planning and problem solving.

Demonstrated ability to maintain a calm professional demeanor in critical situations.

WORKING CONDITIONS/PHYSICAL DEMANDS

Ability to maintain punctual attendance consistent with the ADA, FMLA, and other federal, state, and local standards.

Frequent lifting up to 25 lbs.

Frequent standing, walking, sitting, talking, hearing, near vision, midrange vision, far vision, and depth perception.

Occasional lifting up to 100 lbs.

Occasional lifting, carrying, pushing, pulling, climbing, balancing, stooping, twisting, reaching, handling, feeling, tasting, smelling, visual accommodation, color vision, and field of vision.

NOTICE REGARDING LATEX SENSITIVITY IN APPLICANTS FOR EMPLOYMENT.

It has been determined that Covenant HealthCare cannot provide a latex safe or latex free work environment at any of its facilities. Unfortunately, that means that any individual, including an applicant or an employee, is likely to be exposed to latex while on Covenant's premises. Therefore, latex tolerance is considered to be an essential function for any position with Covenant.