Our Scheduling Clerk is responsible for the completion of various office clerical assignments. Coordinates provider and clinic schedules.
Manages telehealth schedules. Utilizes ERMA-CM and PTRAX for all consultative services both on-site and off-site. Interrelates and works effectively with all levels of authority. Primary scheduling duties may vary depending on assigned area and include coordination of provider and clinic schedules.
Receive and direct all incoming calls on a multi extension telephone. Assure messages are accurately relayed to staff when they are away from the office.
Bring messages to the appropriate desk. Receive, process and schedule all consultations. Track/report all off-site emergency procedures and inpatient hospitalizations.
Maintain and distribute all on-site and off-site clinic schedules. Inputs information into ERMA-CM and PTRAX. Distributes approvals/denials/alternative treatment/info requested recommendations for specialty and off-site referrals to appropriate destinations as requested.
Responds as appropriate. Creates and maintains weekly trip sheets and packets. Checks for pending requests nothing in queue for greater than 7 days.
Maintain a filing system. Make necessary updates to files, and modify filing system to accommodate changes in the conduct of the business affairs of the office. Schedules all appointments; notifies H.S.A. of any appointment that cannot be scheduled on-site within 30 days and offsite within 60 days.
Reconciles monthly events detail report. Creates Sick Call, Physical and Chronic Care lists. Run weekly care management tracking log audits for deficiencies.
Perform clerical responsibilities as needed. Must be able to obtain and maintain security clearance. Must be able to apply principles of critical thinking to a variety of practical and emergent situations and accurately follow standardized procedures that may call for deviations.
Must be able to apply sound judgment beyond a specific set of instructions and apply knowledge to different factual situations. Must be alert at all times; pay close attention to details. Must be able to work under stress on a regular or continuous basis.
Post orders, if applicable, per site contract. Perform other duties as assigned.
Wellpath is an EOE/Minorities/Females/Vet/Disability Employer
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