Wolters Kluwer Health's Clinical Effectiveness (CE) organization is a fast-growing and innovation-driven healthcare information technology (HIT) provider working on the front lines of clinical care.
Our talented team of physician and pharmacist editors, technologists, and product visionaries collaborate to provide advanced clinical decision support solutions that measurably improve clinical effectiveness by helping healthcare professionals provide optimal care for their patients.
Basic Function Participate in the development and maintenance of detailed and specialized embedded content to support our proprietary drug-disease (precautions) and drug-indications databases.
Work collaboratively within the team to critically review and evaluate scientific, clinical and product literature in order to create new and revise existing drug-disease and drug-indications alerting data to support international expansion and relevance of content.
May participate/collaborate in the processes of new content maintenance system design, improvement, and new solution implementations.
Participate in addressing new and existing customer questions and issue resolution.
Essential Duties and responsibilities
Represents Wolters Kluwer Health- Clinical Effectiveness (WKH-CE) in a positive, professional, and customer focused manner.
Treats fellow employees and customers in a Fair, Honest, Responsive, and Results-Oriented manner.
Responsible for creating and revising accurate, and country-relevant drug-disease and drug-indications information consistent with the format and structure of the database.
Maintains consistency within the database with respect to the association of concepts within and among drug classes.
Submits work for collaborative peer review and responds appropriately to comments and criticisms.
As a member of the team, critically, professionally, and thoroughly reviews the work of others to prompt improvements in clarity, accuracy, and accessibility to information across the spectrum of healthcare providers.
Identifies and corrects omissions or errors in the data.
Responsible for maintaining the proprietary database content and enriching this content through the incorporation of medical literature, guideline statements and prescribing information discovered by surveillance and literature review.
Incorporates unique and enriching international content into database with the objective of making WKH-CE content a global industry leader.
Actively participates in the design and implementation of internal processes for new product development as it relates to data development and maintenance.
Provides input for product design from a clinical perspective.
Has responsibility for leading special content development projects and provides content support for product development initiatives.
Responds promptly to marketing and sales feedback, when appropriate, to introduce new information and/or concepts into the database.
Actively develops and/or maintains job knowledge via review of the medical literature, attendance at professional meetings and/or other educational venues.
Actively develops and/or maintains clinical expertise with the express purpose of translating this expertise into improving or creating drug content.
Continually develops and refines writing and database skills
Develops and maintains strong relationships with cross-CE colleagues and international contractors, as appropriate.
Cultivate and maintain relationships with individuals in specialty areas that can help improve WKH-CE content.
Facilitates the publication process.
Maintains a close familiarity with applicable solutions and representations of data on all relevant platforms to help further improve the utility of the content and databases.
Maintains an awareness of relational database concepts coupled with logic to facilitate transactional use of data in vendor applications.
Provides assistance on referential projects as requested.
Provides a high level of customer service by offering customer and client support on an as needed basis.
Responds in a timely and accurate manner to inquiries regarding clinical drug information and/or product data.
Participates in conference calls with external customers to clarify clinical content issues or expected data outcomes for new and existing implementations.
Produces timely and accurate reports.
Participates in the collection of data regarding updates (source, nature of update, and timing of response/integration) and reliably maintains data in existing workflow tools.
Facilitates the documentation and reporting of errors per corporate policy.
Participate in mapping external standard vocabularies to internal medical concepts or patient education concepts Other Duties
Performs other duties as requested by Supervisor.
Job Qualifications Education: Minimum:Pharmacist (BS or PharmD), Physician's Assistant, Nurse Practioner, Nurse Informaticist or equivalent experience Experience: Minimum Experience: * 3+years of clinical practice experience in a hospital, home healthcare, or community/retail setting or equivalent (required) * Experience in clinical informatics, including knowledge of and expertise in use of standard vocabularies (eg, ICD10, SNOMED) within healthcare systems (preferred) * Drug literature analysis experience (preferred) Other Knowledge, Skills, Abilities or Certifications: Minimum:
Active professional license commiserate with education and experience from any U.S.
State in good standing (required) * Demonstrated proficiency in written and verbal communications skills (required) * Exhibit ability to work collaboratively with other departments/teams (required) * Computer literacy in Microsoft Word (required), Microsoft Access/Excel (preferred), and SQL (preferred) * Working knowledge of computerized drug compendia (preferred) * Experience with/knowledge of pharmacy practice-related regulations, standards, and quality initiatives (preferred) Competencies: To perform the job successfully, an individual should demonstrate the following competencies:
Customer Service -- Understands the needs and expectations of the customer; ensures quality responses (written/verbal) to customer inquiries and professional represents WK-CE at all times.
Judgment/ Decision Effectiveness -- Demonstrates proficiency in critical literature evaluation; synthesizes evidence to independently make accurate and clinically appropriate decisions
Job Type: Full Time