The People Concern Los Angeles , CA 90009
Posted 2 months ago
Role: Clinical Case Manager
Reports to: Director, Health and Wellness
Program: The Village
Department: Interim Housing
Location: 527 Crocker Street, Los Angeles, CA 90013
Setting: 100% onsite
Schedule: Monday
Friday, 8:00 am
4:30 pm
Status: Full Time/ non-management /non-exempt/
Benefits: Medical, Dental, Vision, Retirement Planning (403b), Employee Assistant Program (EAP), etc.
Number of Openings: 1
Summary
The People Concern has partnered with community and hospital partners to provide on-site medical management and healthcare coordination for homeless individuals with medical conditions. The Health and Wellness department serves as a resource to homeless individuals with medical conditions by providing on-site medical management and health education, and serve as liaisons to community and hospital partners. The Medical Case Manager works alongside the RN Care Coordinator with with an interdisciplinary team from local healthcare clinics, social service partners, and referring entities to achieve positive health outcomes for program participants.
The Medical Case Manager operates from an interim housing location in SPA 4, supporting both residents and individuals living on the streets by connecting them to appropriate primary care and additional medical resources, thereby reducing the overutilization of emergency rooms and inpatient services. This position works as part of the agency's multi-disciplinary care team to assist in coordinating care as participants transition from living on the streets, in our interim housing facilities, and in permanent supportive housing.
Essential Duties and Responsibilities:
Under the supervision of the Director of Health and Wellness, the Medical Case Manager's responsibilities are to:
1.Utilize a harm reduction model to provide health services to homeless individuals with acute and chronic medical conditions in various settings.
2.Provide medical screenings, assessments, insurance and benefits verification for referrals to the agency to ensure that the appropriate level of care can be provided.
3.Coordinate with primary care providers' medical teams to ensure clients' medical needs are met.
4.Work directly and in collaboration with the RN Care Coordinator to provide whole-person care and coordinate medical services.
5.Coordinate and plan clients' medical appointments to ensure their understanding, advocate for their needs and arrange transportation as necessary.
6.Provide health education to clients by facilitating groups or health workshops.
7.Promote client independence by establishing SMART goals, teaching clients to understand how to utilize their insurance and supporting self-care skills.
8.Assist in resolving client care issues and needs by utilizing multidisciplinary team strategies.
9.Document actions, irregularities, and continuing needs in a timely manner and within program guidelines.
Maintain strict privacy practices in compliance with HIPAA regulations.
Work directly with and provide education on harm reduction and trauma-informed care while working with vulnerable populations for nursing students completing clinical rotations at The People Concern.
Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, and establishing personal networks.
Maintain a cooperative relationship among care teams by communicating information, responding to requests, building rapport, and participating in team problem-solving methods.
Maintain a safe and clean working environment.
Other duties as assigned.
Qualifications:
HS Diploma or equivalent, plus 2 or more years' work experience in a social services organization required
Ability to work as part of a multi-disciplinary team.
Excellent verbal and written communication skills.
Excellent charting/documentation skills
Ability to work well with culturally diverse clientele, including LGBTQ individuals and those living with disabilities, mental illness, and substance use disorders.
Passion for and commitment to working with underserved and indigent populations.
Ability to self-motivate, multi-task, and adapt in a fast-paced environment.
Skilled in non-violent crisis intervention, Harm Reduction, and Trauma Informed Care.
Skilled in Microsoft applications (Excel, Outlook, SharePoint, Word)
Driving is an essential function of the position, must have a valid CA Driver's License, good driving record, and insurance that meets state requirements.
Preferred Qualifications:
Minimum of two (2) years of experience in case management preferred
CNA/MA background, experience coordinating medical care or experience in a healthcare environment preferred.
Bilingual or multilingual skills, especially in Spanish.
In-depth knowledge of community health resources and social services in Los Angeles County.
Work Environment
Office environment with occasional field activities.
Regularly required to sit, stand, bend and occasionally lift or carry up to 35 pounds.
May be exposed to elements like cold, heat, dust, noise and odor.
May need to bend, stoop, twist, and sit throughout the day.
Will necessitate working in busy and at times loud environments.
RESPONSIBILITIES COMMON TO ALL AGENCY EMPLOYEES
Maintain a safe work environment and confidentiality at all times
Be proactive, creative, and flexible in determining, evaluating, researching, and resolving issues
Organize and prioritize multiple activities to meet all external and internal deadlines
Maintain a professional demeanor that reflects positively on the agency
Demonstrate respect and courtesy toward others
Able to thrive in a work environment emphasizing teamwork and collaboration
Ability to prioritize different tasks with minimal supervision
Perform other duties as assigned
Equal Opportunity Employer
The People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job based on job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws.
About the People Concern
The People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles County's largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County, OPCC and Lamp Community. Informed by more than fifty-eight years of work in the community, The People Concern is a leading provider of, and advocate for, evidence-based solutions to the multi-faceted challenges inherent in homelessness and domestic violence.
With compassion and profound respect for those we serve, we provide a fully integrated system of care - including outreach, interim housing, mental and medical health care, substance abuse services, domestic violence services, life skills & wellness programs, and permanent supportive housing - tailored to the unique needs of homeless individuals, survivors of domestic violence, challenged youth, and others who have nowhere else to turn.
The People Concern's model of integrated and comprehensive care empowers our participants to navigate the multi-faceted obstacles in their lives, become their best selves, and ultimately, connect with and contribute to their communities.
Benefits & Perks
Medical Insurance
Vision Insurance
Dental Insurance
Retirement Planning (403b) & Matching
Paid Holidays
Paid Vacation Days
Paid Sick Days
Employee Assistance Plans (EAP)
TELUS Health
Flexible Spending Account (FSA)
Basic Life / Accidental Death & Dismemberment (AD&D)
Voluntary Short- and Long-Term Disability
Voluntary Pet Insurance
Discounts on Hotels, Theme Parks, Concerts, Movies, Restaurants & More
The People Concern University & Certificates
Corporate Discounts
Other details
Pay Type Hourly
Employment Indicator 100% in person by JD
Min Hiring Rate $24.00
Max Hiring Rate $24.00
Travel Required Yes
Required Education High School
Job Start Date Monday, July 8, 2024
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The People Concern