Clinical Case Manager (Bilingual-Cantonese)

Job Description Job Description Clinical Case Manager (Bilingual-Cantonese) Geriatric Services West (GSW) Agency Overview Founded in 1889, the Felton Institute has over 135 years of history of innovation in services for vulnerable children, families, and adults. Rooted in equity, Felton Institute transforms quality of life and promotes social justice to accelerate community led change.

Our vision is to drive positive and sustainable community led change where all have equitable access to innovative, high-quality, evidence-informed services. Program Description This multilingual and multicultural outpatient program offers comprehensive services for seniors with mental health concerns, helping them to maintain independence and dignity to age in place. Geriatric Outpatient Services – Geary West (GSW), based at 6221 Geary Blvd, San Francisco, offers mental health services to older adults with severe psychiatric disorders and includes a range of outpatient services, including treatment of dual diagnosis and homeless individuals.

Under contract with the Department of Public Health – Behavioral Health Services (BHS), the GSW program provides city-wide services to older adults needing speciality mental health services. The agency is committed to implementing Evidence-Based Practices and behavioral health research into its community-based mental health services. Job Description Under the supervision of the Program Manager, this position participates in a multidisciplinary team serving older adults, aged 60 and over, with severe psychiatric disorders and co-occurring disorders, providing comprehensive and integrated treatment services, including mental health and substance abuse treatment, case management, and other service connections.

It employs an inter-agency, multidisciplinary approach to provide comprehensive wellness/recovery-based services. Referrals for GSW come from community partners and self-referrals. The GSW clinician evaluates needs of clients and develops treatment plans, often along with the medication support team.

Services may include individual and group therapy, crisis intervention, case management, client advocacy, prevention, and education. The GSW clinician maintains accurate detailed observation and progress records for electronic billing data entry. Additional duties as needed.

Program Specific Responsibilities Works closely with an interdisciplinary team of clinical case managers, psychiatric nurse practitioners, psychiatrist, and community specialists to provide specialty mental health services to older adults Provides crisis intervention to prevent hospitalization, and if necessary, facilitates involuntary hospitalization. Performs intakes and assessments for older adults with psychiatric and dual diagnosis disabilities in a Felton clinic, community, and/or in their homes. Provides individual or group therapy to stabilize clients and prevent de-compensation.

Provides case management services, including evaluations, service plan development, assisting clients in accessing housing, financial, medical and other needed services. Coordinates with other service providers. Maintains clinical records of each client contact or service, in accordance with mandated standards of Medi-Cal, Medi-Care, and San Francisco’s Community Behavioral Health Services Participates in team meetings and case conferences through presentation of cases, discussion of clinical issues and exchange of information and ideas.

Commits to ongoing training by participating in Felton’s trainings and BHS trainings, including developing specializations in evidence-based treatments and practices. Commits to ongoing training in the geriatric specialization of mental health services, as provided by the Senior Division and Felton Institute. Provides information regarding community resources to the general public as needed.

Other duties and responsibilities that may be assigned from time to time. Minimum Required Qualifications: Masters degree or higher in Social Work, Counseling, or Psychology, registered with CA BBS.

Experience in case management and mental health treatment for at-risk adults, including co-occuring disorders; experience with older adults preferred. Bilingual in Cantonese required Comprehensive range of mental health and substance abuse counseling, assessment, and crisis intervention skills Ability to work cooperatively on a multi-disciplinary team, and to work with clients of diverse backgrounds Experience, knowledge, and familiarity of the DSM 5, understands how to appropriately diagnose Valid CA Driver’s Licensed preferred; travel to homes and other health/community organizations required Strong organizational, interpersonal, and time management skills and attention to detail Strong communication skills both verbal and written Ability to prioritize projects and follow through Ability to be a team player with a welcoming attitude Additional Information: Division: Senior Services Position: 100% FTE Reports to: Program Manager Licensing hours will be provided