Clinical Case Manager

Citysquare Dallas , TX 75226

Posted 1 week ago

ABOUT CITYSQUARE | NEIGHBOR SUPPORT SERVICES

CitySquare is a nonprofit based in Dallas, Texas that exists to fight the causes and effects of poverty through service, advocacy, and friendship. For over thirty years, CitySquare has grown to be one of the most effective social services organizations in the city with multiple programs working together to address housing, hunger, health, and hope. Working hand in hand with our neighbors - we do not have clients - we develop sustainable programming and partnerships that provide support and encouragement so that all can achieve their full potential. Following the Housing First philosophy, CitySquares Neighbor Support Services (NSS) department operates several programs to serve all neighbors by fostering hope through outreach, housing, and supportive services to promote positive life changes. Programs included in NSS are: Destination Home, A Way Home, Homeless Outreach Team, the Cottages at Hickory Crossing, Community Life, Medical Respite and Walk-In Case Management.

The NSS team is made up of a Program Director, Assistant Program Director, Program Managers for each program, Lead/Clinical/Case Managers, Housing Specialists, and Outreach Workers to support the overall work of each program. Team members are passionate about working with neighbors experiencing homelessness while also being able to manage reporting requirements necessary to maintain grant funding, including accurate financial reporting and data entry. Team members effectively communicate through in-person meetings with fellow staff, interactions with neighbors, and communication with all stakeholders necessary to the vision of restoring hope for the thousands of neighbors living in poverty in our city.

POSITION SUMMARY

The Clinical Case Manager will provide a combination of counseling and intensive case management to formerly chronically homeless individuals in CitySquares Destination Home program, a Permanent Supportive Housing (PSH) Program, requiring knowledge and experience in Housing First, Mental Health, Addictive Disorders, and Benefits Eligibility. The Clinical Case Manager will assist participants in communication with and support from established agencies, charities, and government programs, including but not limited to CitySquare. Additionally, the Clinical Case Manager will provide a minimum of four hours of counseling per week to neighbors in need of behavioral therapy using a person-centered, strengths-based approach that is sensitive to and knowledgeable of Harm Reduction and Housing First Models, and she/he will utilize the Diagnostic and Statistical Manual of Mental Disorders (DSM-V) to assess, treat, and diagnose (Clinical supervision will be provided for or subsidized.) In addition, the Clinical Case Manager will provide psychoeducational and therapeutic support groups. The Clinical Case Manager is also responsible for helping participants achieve successful placements and provide ongoing support on-site to those living at Destination Home properties. The overall goal is to help participants to continue to live independent, successful lives in their own apartments.

Requirements

QUALIFICATIONS

Education: Masters degree in Social Work, or a related field, is required.

Experience: Two (2) years experience in case management. Experience with highly vulnerable populations, homeless population preferred. Orientation to best practices in behavioral health services for vulnerable populations.

Licensure/Certification: LMSW (and working on clinical hours for LCSW licensure) or related accreditation required.

Additional Requirements: Excellent communication and critical thinking skills. Positive attitude, flexibility in a highly dynamic environment and able to handle crisis situations under pressure. Self-motivated with ability to take initiative and be resourceful. Must be proficient in MS Word, Excel, and Outlook. Ability to work occasional flexible hours as requested. Must have a valid drivers license, reliable transportation with valid insurance. Willing to transport program participants, as needed. Willing to work with chronically homeless individuals with disabilities (physical, mental and/or substance abuse) who may or may not have criminal backgrounds. Willing to have an office in an apartment located onsite at our housing program locations at various scattered site apartments.

PRIMARY RESPONSIBILITIES

This section describes the primary responsibilities of an employee in this position. Please note: The primary responsibilities of this position are not limited to this list.

  • Provide counseling and intensive case management services to participants, including assessment and treatment using a housing first model.
  • Provide individual behavioral counseling for four hours per week.
  • Use the DSM-V to assess, treat, and diagnose various mental illnesses
  • Facilitate life skills classes and various educational and therapeutic groups, as needed.
  • Conduct intake and assessment; develop individualized short & long-term service plans.
  • Provide crisis management and intervention.
  • Assess for substance use and mental health disorders.
  • Collaborate with treatment providers.
  • Conduct home visits and office visits.
  • Utilize evidence-based practices, such as motivational interviewing, trauma informed care, and harm reduction.
  • Network with community agencies for the purpose of obtaining information & coordinating service referrals.
  • Conduct benefits eligibility screening.
  • Assist participants with obtaining income, education/training, and treatment, as needed.
  • Act as a liaison among program participants, the landlord and partner agencies to enhance communication and service delivery.
  • Help to resolve issues and develop solutions for continued success.
  • Work closely with case managers, outreach workers, interns and volunteers to identify and access services and resources to help each participant meet their individual needs.
  • Maintain current documentation and records of counseling and case management services as well as statistical data entry required by the program, in both ETO and HMIS.
  • Attend trainings (CitySquare, CoC, and/or other trainings in the community), as needed.
  • Attend All-Staff meetings, team meetings and weekly supervision with supervisor.
  • Other duties assigned by supervisor, Program Manager, Assistant Director of Housing and Homeless Services and/or Director of NSS

Benefits

Medical and Prescription Drug, Health Savings Account, GAP Insurance, Dental, Vision, Optional Life and AD&D Insurance, Accident Insurance, Critical Illness Insurance and 401k.

Additional Benefits Offered:

401K - Eligible to receive 5% (if contribution is 10%) Match after 30 days of employment 100% vested after 2 years of service. Generous PTO offered! During the first year of employment, you can earn up to 120 hours (equivalent to about 15 days). PTO increase to 184 hours during 2nd year of service 9 paid holidays plus CitySquare offices are closed during Christmas Holiday season.

Benefits at no Cost to CitySquare Employees:

Basic Life and AD&D Insurance $20,000 basic coverage, Employee Assistance Program, Short Term Disability, Long Term Disability, Alight.

Parental Leave: Eligible employee becoming parents may receive 6 weeks of paid leave at 100 percent of their salary following the birth, or placement of a child: Adoption. An additional 3 days of Paid Time Off will be credited to the employee PTO Balance upon return from parental leave.

Public Service Loan Forgiveness (PSLF): We are a qualifying employer for the PSLF Program. The PSLF Program forgives the remaining balance on your Student Direct Loans after you have made 120 qualifying monthly payments under a qualifying repayment plan while working full-time for a qualifying employer.

Paid Time Off (PTO): Generous PTO offered! During the first year of employment, you can earn up to 120 hours (equivalent to about 15 days). PTO increase to 184 hours during 2nd year of service.

Extra Time Off around the Holidays: In Addition to Paid Time Off (PTO) employees receive the week of Christmas off! An additional 7 days during Christmas.

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Clinical Case Manager

Citysquare