Clinical Care Coordinator

About the Organization:

Equality Health, LLC is a Phoenix-based whole-health delivery system focused on transforming value-based care delivery with population specific programs that improve access, quality, and member trust. Our mission is to ensure diverse populations receive quality healthcare that improves and enriches their lives. Through an integrated technology and services platform, culturally competent provider network and personalized care model, Equality Health helps managed care plans and health systems improve outcomes for diverse populations while simultaneously making the transition to risk-based accountability.

About the Role:

In the role of Clinical Care Coordinator, you will be a critical liaison between our clinicians, care team and Equality Health members. You will work closely with our clinicians to register patients virtually or in person, schedule visits, prep for in home or telehealth visits and support our clinical team through completing follow up orders, highlighting issues and gaps and working with our members to coordinate their next visit and follow-up care. This may include communicating and working with Equality Health care team members, external PCP offices, coordinating pharmacy services, and helping manage the durable medical equipment (DME), home health care, imaging, and laboratory testing needs of our members. Your goal is to make our team more efficient, make the process for our members smooth and help ensure they can adhere to their plan of care and better able to get the care they need.

Candidate must reside in Rio Grande Valley area

Responsibilities:

• Registering new members and scheduling new and follow-up visits

• Helping intake members for a telehealth visit

• Working with our members to help log into their telehealth visits or send reminders for in home visit with nurse practitioner (NP)

• Order management/care coordination

• Working with NP and home health partners to coordinate DME and skilled nursing services

• Coordinating lab testing and imaging and to tracking results

• Notifying members of lab results and helping to coordinate follow care at the direction of the clinician

• Coordinating with Equality Health NP and PCPs on medical record collection, information gathering, setting up and confirming appointments, and submitting outbound communications from DMG

• Triage support

• Helping triage clinical and non-clinical issues from members to the appropriate teams (care team, nurse practitioner, pharmacist, social worker, practice)

• Follow-up with members post ER and Dispatch Health visits to assess for status and follow up need

• Serving as an advocate for our members patient education when they call DMG for care coordination issues both through answering and returning phone calls

• Supporting members to improve management of their chronic condition(s), and coordinating with Equality Health care team to align care

• Monitor, follow through of recovery action plans, follow up appointments and self-management plans

• Travel throughout Rio Grande Valley area <10% via personal automobile

Required Knowledge, Education & Experience:

• High school diploma or GED equivalent; Associate degree in a related field of study is preferred

• Minimum two (2) years of work experience as a Medical Assistant for a primary or specialty medical practice

• Graduate of a Medical Assistant training program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP), the Accrediting Bureau of Health Education Schools (ABHES), or by any accrediting agency recognized by the U.S. Department of Education

• Demonstrated knowledge of various EMR systems and case management

• Demonstrated knowledge of phlebotomy, anatomy, physiology, and medical terminology

• Superior verbal and written communication skills, and the ability to function in a caring and empathetic manner with patients and their families

• Bilingual English/Spanish

• Proficiency with Microsoft Office applications and web-based technologies

• Experience with and comfortable using keyboards, laptops, tablets and other electronic and portable devices for documentation and telehealth visits

Highly Preferred Skills, Abilities & Qualifications:

• Certified Medical Assistant or Registered Medical Assistant

• Experience with Athena EMR system

• Able to handle multiple activities or interruptions and work independently in a fast-paced, customer-facing environment

• Demonstrated ability and willingness to treat patients with the utmost kindness and consideration in the most trying situations

• Excellent attention to detail and organizational skills

Physical Requirements

• On occasion, the individual may be required to lift up to 25 pounds independently, anything over 25 pounds with assistance.

• Vision and hearing acuity.

• Work involves walking, talking, hearing, using hands type, feel or operate objects and tools to include computers and office equipment.

• Ability to sit in a stationary position for longer periods of time.

• Must have the ability to perform the essential job duties with or without reasonable accommodation.

Equality Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.