Express Care-Knoxville Ave
8am-8pm and weekend rotation (3, 12 hour shifts per week)
$2 shift differential after 6pm and on weekends!
Full time benefits; 36 hours/week
This is a new and exciting role for the UnityPoint Clinic Express Care locations where the CMA will assist the patient from the moment they arrive at the clinic until the minute they leave! The Clinical Care Attendant will greet the patient, perform registration duties, room the patient and get vitals, and assist the provider in providing overall care for their visit.
The Clinical Care Attendant is responsible for assisting the provider with front office and back office duties in the outpatient management of patients on a rotating basis. This position is a vital part of the office team that cares for patients in the clinic setting working under the direction of a provider and working closely with the provider, other clinical staff, and direct patient care. Additionally, the clinical care attendant is responsible for a variety of clerical and clinical functions within a clinic setting requiring knowledge and integration of available standards, resources, and data; discretion; good judgment; diplomacy; decision making; and a strong customer service attitude. Acting as the patient advocate, the clinical care attendant has continuous contact with providers, patients, patient families/ significant others, community agencies, and patient care staff and management.
Clinical Excellence/Patient Care
Perform nursing procedures under supervision of physician, physician assistant, or nurse practitioner. Assist physician, nurse practitioner and physician assistant in exam suites.
Greet and welcome patients immediately upon arrival to the clinic. Escort back to exam suite. Ensure patients are accurately registered into the EMR system in the exam suite. Complete paperwork or assist in on-line registration as needed, based on patient needs, abilities and desires. Escort and check out the patient once they have completed the clinic portion of their visit. Assist patient in completing the patient satisfaction survey if needed at the time of check out.
Escort patients to exam suites, interviews patients, measure vital signs, including weight, blood pressure, pulse, temperature, and perform all necessary documentation in patient's chart. Give instructions to patients as instructed by physician, nurse practitioner or physician assistant. Ensure all related reports, labs and information is filed and available in patients' medical records prior to provider seeing patient.
Offer patient convenience items (water, coffee, tea, warm blankets, etc.), to ensure patient is comfortable in exam suite and/or lobby.
Follow symptom initiated protocols in place for clinic operation. Perform labs as ordered/instructed either by protocols or provider direction.
If clinic offers Aidarex, offer this option to patients and perform administration of prescription as directed by provider.
Call all patients back 48-72 hours post clinic visit to perform mandatory follow up phone call.
Call all patients who have results in the in-basket back to communicate their results to them in professional and courteous manner as directed by provider.
Keep exam rooms stocked with adequate medical supplies, maintain instruments, and sterilize as required.
Take telephone messages and provide feedback and answers to patient/physician/pharmacy calls.
Process messages from patients to providers. Maintain all logs and required checks (i.e. refrigerator temperatures, emergency medications, expired medications, oxygen, cold sterilization fluid change, etc.)
Maintain hospital and department policies, procedures and objectives; performs functions other than described due to extenuating circumstances.
May serve other departments as assigned.
Be aware of what is happening in clinic/department and the organization by attending clinic/department meetings, reading emails and regularly checking information on the organization's intranet site.
Maintain regular and consistent attendance at work.
Maintain compliance with CLIA, OSHA, Safety and Risk Management guidelines.
Maintain compliance with Personnel policies and procedures.
Monitor environmental conditions in order to secure protected health information.
Behave in a manner consistent with all Corporate Compliance and HIPAA policies and procedures.
Demonstrate initiative to improve quality and customer service by striving to exceed customer expectations.
Perform other duties as requested by Clinic Manager to facilitate the smooth and effective operations of the office
Basic UPH Performance Criteria
Demonstrates the UnityPoint Health Values and Standards of Behaviors as well as adheres to policies and procedures and safety guidelines.
Demonstrates ability to meet business needs of department with regular, reliable attendance.
Employee maintains current licenses and/or certifications required for the position.
Practices and reflects knowledge of HIPAA, TJC, DNV, OSHA and other federal/state regulatory agencies guiding healthcare.
Completes all annual education and competency requirements within the calendar year.
Is knowledgeable of hospital and department compliance requirements for federally funded healthcare programs (e.g. Medicare and Medicaid) regarding fraud, waste and abuse. Brings any questions or concerns regarding compliance to the immediate attention of hospital administrative staff. Takes appropriate action on concerns reported by department staff related to compliance.
Identify items that are minimally required to perform the essential functions of this position.
Preferred or Specialized
Not required to perform the essential functions of the position.
Two years' experience in a Family Practice setting, Urgent Care, or related field preferred.
Current Iowa or Illinois RN/LPN license, or
Current CME certification for National Certified Medical Assistant from the NCCT or Certification for American Association of Medical Assistants from the AAMA or Certification for Registered Medical Assistant from the RMA.
Valid driver's license when driving any vehicle for work-related reasons.
BLS and Mandatory Reporter certification.
Knowledge of Urgent Care medical specialty
Knowledge of medical terminology
Knowledge of health system EMR
Requires clinical knowledge and analytical abilities necessary to plan and evaluate patient care.
Ability to maintain effective and organized systems to ensure timely patient flow
Creative thinking; analytical, problem-solving, and decision-making abilities; self-direction, theoretical implementation, and evaluation.
Strong interpersonal skills including exceptional customer service and phone etiquette
Ability to work as a team member.
Ability to understand and apply guidelines, policies and procedures.
Strong computer skills.
Strong verbal and written communication skills.
Ability to direct others and to exercise judgment in problem situations.
Use of usual and customary equipment used to perform essential functions of the position.