Clinical Behavioral Health Manager - Provident

LOCATION: Provident Hospital - 500 E 51st, Chicago, IL 60615

SHIFT: 8:00AM - 4:00 PM

Job Title

Clinical Behavioral Health Manager

Department

Office of Behavioral Health

This position is exempt from Career Service under the CCH Personnel Rules.

Job Summary

The Clinical Behavioral Health Manager is responsible for the day-to-day clinical operations for Cook County Health (CCH) Behavioral Health Services. This includes providing clinical leadership and supervision to the staff, offering clinical care and consultation when necessary, and actively participating in staff and student onboarding, orientation, and training. The Clinical Behavioral Health Manager collaborates with other clinical practice leaders, behavioral health staff, and other staff members to ensure optimal patient care and behavioral health best practices. The Manager develops established benchmarks for quality and performance in collaboration with operational leaders and tracks clinical performance indicators and developing action plans as needed. The Clinical Behavioral Health Manager is also responsible for developing and managing updates to department policies, procedures, and training to ensure compliance with all regulatory agencies and support excellence in behavioral health practice and patient care.

This is a grant funded position with a tentative end date on November 30, 2026.

General Administrative Responsibilities

Collective Bargaining

• Review applicable Collective Bargaining Agreements and consult with Labor Relations to generate management proposals

• Participate in collective bargaining negotiations, caucus discussions and working meetings

Discipline

• Document, recommend and effectuate discipline at all levels

• Work closely with labor relations and/or labor counsel to effectuate and enforce applicable Collective Bargaining Agreements

• Initiate, authorize and complete disciplinary action pursuant to CCH system rules, policies, procedures and provision of applicable collective bargaining agreements

Supervision

• Direct and effectuate CCH management policies and practices

• Access and proficiently navigate CCH records system to obtain and review information necessary to execute provisions of applicable collective bargaining agreements

Management

• Contribute to the management of CCH staff and CCH' systemic development and success

• Discuss and develop CCH system policy and procedure

• Consistently use independent judgment to identify operational staffing issues and needs and perform the following functions as necessary; hire, transfer, suspend, layoff, recall, promote, discharge, assign, direct or discipline employees pursuant to applicable Collective Bargaining Agreements

• Work with Labor Relations to discern past practice when necessary

Typical Duties

• Manages the day-to-day clinical operations.

• Assumes clinical leadership and supervision of all staff.

• Provides clinical care and consultation as needed.

• Participates in the onboarding, orientation, and training of staff and students.

• Develops established benchmarks for quality and performance in collaboration with operational leaders.

• Works in collaboration with other clinical practice leaders, behavior health staff and other members of the multidisciplinary care team to ensure optimal patient care and behavior health best practices.

• Develop and manage updates to department policies, procedures and training as requested to ensure compliance with all regulatory agencies and support excellence in behavior health practice and patient care.

• Develops, implements and evaluates process and performance plans.

• Oversees and ensures staff competency validation and education are current and appropriate.

• Tracks clinical performance indicators and develops action plans.

• Performs other duties as assigned.

Minimum Qualifications

• Licensed in State of Illinois as one of the following: Licensed Clinical Social Work (LCSW), Licensed Clinical Professional Counselor (LCPC), Licensed Marriage & Family Therapist (LMFP) is required

• Three (3) years of experience in clinical behavioral health is required

• Two (2) years of behavior health experience supervising and/or managing a staff or program is required

• Must be able to work flexible hours outside of a usual day shift schedule that may include evenings and weekends is required

• Position requires moderate travel for which the individual must possess a valid driver's license and access to an insured vehicle is required

Preferred Qualifications

• Prior experience working in a Patient Centered Medical Home (PCMH), Integrated Behavioral Health setting or Healthcare System is preferred

Knowledge, Skills, Abilities and Other Characteristics

• Knowledge and clinical expertise in behavior health clinical practice

• Excellent verbal, written communication, and interpersonal skills necessary to communicate with all levels of staff and a patient population composed of diverse cultures and age groups

• Analytical and organizational, problem-solving, critical thinking, and conflict management/ resolution skills

Knowledge, Skills, Abilities and Other Characteristics continued

• Ability to multi-task and be effective and efficient in a fast-paced and dynamic work environment

• Ability to adhere to department policies and standards utilizing best practices

• Ability to maintain a professional demeanor and composure when challenged

• Ability to provide clear and concise documentation regarding patients and to maintain this information in a confidential manner.

• Ability to maintain appropriate professional boundaries with all staff, trainees, and patients

Physical and Environmental Demands

This position is functioning within a healthcare environment. The incumbent is responsible for adherence to all hospital and department specific safety requirements. This includes but is not limited to the following policies and procedures: complying with Personal Protective Equipment requirements, hand washing and sanitizing practices, complying with department specific engineering and work practice controls and any other work area safety precautions as specified by hospital wide policy and departmental procedures.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the personnel so classified.

For purposes of the American with Disabilities Act, "Typical Duties" are essential job functions.

VETERAN PREFERENCE

PLEASE READ

When applying for employment with the Cook County Health & Hospitals System, preference is given to honorably discharged Veterans who have served in the Armed Forces of the United States for not less than 6 months of continuous service

To take advantage of this preference a Veteran must:

• Meet the minimum qualifications for the position.

• Identify self as a Veteran on the employment application by answering yes to the question by answering yes to the question, "Are you a Military Veteran?"

• Attach a copy of their DD 214, DD 215 or NGB 22 (Notice of Separation at time of application filing. Please note: If you have multiple DD214s, 215s, or NGB 22S, Please submit the one with the latest date. Coast Guard must submit a certified copy of the military separation from either the Department of Transportation (Before 9/11) or the Department of Homeland Security (After 9/11). Discharge papers must list and Honorable Discharge Status. Discharge papers not listing an Honorable Discharge Status are not acceptable

OR

A copy of a valid State ID Card or Driver's License which identifies the holder of the ID as a Veteran, may also be attached to the application at time of filing.

If items are not attached, you will not be eligible for Veteran Preference

VETERANS MUST PROVIDE ORIGINAL APPLICABLE DISCHARGE PAPERS OR APPLICABLE STATE ID CARD OR DRIVER'S LICENSE AT TIME OF INTERVIEW.

BENEFITS PACKAGE

• Medical, Dental, and Vision Coverage

• Basic Term Life Insurance

• Pension Plan

• Deferred Compensation Program

• Paid Holidays, Vacation, and Sick Time

• You may also qualify for the Public Service Loan Forgiveness Program (PSLF)

For further information on our excellent benefits package, please click on the following link: http://www.cookcountyrisk.com/

MUST MEET ALL REQUIRED QUALIFICATIONS AT TIME OF APPLICATION FILING.

Please note all offers of Employment are contingent upon the following conditions: satisfactory professional & employment references, healthcare and criminal background checks, appropriate licensure/certifications and the successful completion of a physical and pre-employment drug screen.

CCHHS

is strictly prohibited from conditioning, basing or knowingly prejudicing or affecting any term or aspect of County employment or hiring upon or because of any political reason or factor.

Degrees awarded outside of the United States with the exception of those awarded in one of the United States' territories and Canada must be credentialed by an approved U.S. credential evaluation service belonging to the National Association of Credential Evaluation Services (NACES) or the Association of International Credential Evaluators (AICE). Original credentialing documents must be presented at time of interview.

COOK COUNTY HEALTH AND HOSPITALS SYSTEM IS AN EQUAL OPPORTUNITY EMPLOYER.