The Job Responsibilities
Responsible for providing clinical user training and clinical support to customers for pre-sale clinical evaluations and post-sale clinical implementations. This position is an integral part of our sales process and customer satisfaction focus. Clinical applications specialists are expected to develop strong customer relationships in their assigned regional coverage areas and work cooperatively with their assigned sales and sales management personnel in the development and execution of sales and account strategies.
Provides product and clinical education to customers for assigned modality.
Develops and provides customer appropriate clinical in-servicing for purchased devices to meet clinical needs.
Conducts advanced clinical education including accredited classes for CEU/CRCE credits and Train-the-Trainer courses.
Coordinates with customer, project manager, service and sales concerning product training and clinical implementation.
Provides clinical support, educational resources, troubleshoots, observes and communicates with customers and colleagues to ensure proper use of equipment and applications.
Provides documentation of the clinical support process.
Develops and maintains positive customer relationships to ensure customer satisfaction.
Provides product and clinical education to potential clinical users during demonstrations and clinical evaluations.
Consults with Sales Team to understand the goals of demonstration/clinical evaluation.
Provides clinical/product support and training during the defined timeframe of demonstration/clinical evaluation.
Addresses clinical features, benefits and inquiries for all levels of hospital personnel.
Provides documentation of the clinical evaluation.
Provides timely, effective follow-up and response to customer generated clinical questions.
Promotes Draeger Medical Education / Training to customers and sales team members.
Presents, promotes and assists in the sale of Draeger Medical Complementary Products during pre-sale / post-sale customer visits.
Participates in state / national trade / symposiums as required and as schedule permits.
Completes job related administrative tasks in accordance with company policies and guidelines including the following:
Timecard and e-time
Documentation as required or requested by sales / clinical management
Performs other duties as needed and assigned.
AS/BS/BSN/ degree or the equivalent combination of experience and training.
5+ years of acute care experience (i.e. OR, Critical Care ventilation)
Licensed as an RRT or RN (active and in good standing)
Previous experience as clinical educator and/or related experience in mentoring, content delivery or presentation skills strongly preferred
Valid Driver's License
The Draeger Workplace
In the US, Draeger employees over 1,200 employees working in our major sites (Andover, MA; Telford, PA; Houston and Coppell Texas), including over 450 Sales and Service employees from coast to coast.
Our field based Sales and Service workforce is located across the nation, caring for relationships with our customers in the delivery of Draeger's exceptional portfolio of products and solutions.
Who we are
Drger is a leading international company in the fields of medical and safety technology. Whether in clinical applications, in industry, mining or emergency services: Drger products protect, support and save lives. That's what our more than 13,000 employees have been striving for - every day for almost 130 years.
Equal Opportunity Employer Disability and Veteran
Apply now: https://erecruitment.draeger.com/index.php?ac=application&jobad_id=2242
Our Interview Philosophy
At Draeger, we believe that every position is critical to the success of achieving our goals and mission of Technology for Life. During the interview process, we strive for an environment of open two-way communication. Candidates are provided with an accurate description of position responsibilities and are provided a platform to share their background and qualifications. We empower candidates to take an active role within the interview process, to share their experiences, energy, and ambition. By balancing the needs of the candidate, with the needs of company, we can create a collaborative environment that builds a successful future centered on our core values of Technology for Life.
At Draeger, we value and respect your time spent during the interview process. We'll work with you to develop the most convenient time(s) to meet, and even secure your travel arrangements when necessary.
Careful selection of Draeger interview teams ensure that you'll have the opportunity to meet and interact with specific key stake holders, managers, and peers; all who hold a common interest in understanding what you can for Draeger, and just as important - what Draeger can do for your career!
During the interview, you'll want to take advantage of the time with our employees to explore important information such as the responsibilities and expectations of the position, special departmental projects, goals and objectives, the Draeger culture, as well as the work environment.
We want you to be certain that your decision to join Draeger is the right one for you! We look forward to meeting you.