Clinical Advisor

JOB DESCRIPTION

Job Title: Clinical Advisor

Work Location: Brentwood, TN - Hybrid

Department: Clinical - Operations

Reports To: Chief Operating Officer

FLSA: Exempt

Who We Are: Purposeful, Progressive, Dynamic

Spiras Health is an in-home healthcare provider taking an innovative approach in the delivery of personalized clinical care to patients with complex needs. We collaborate with patient's physicians, health plan, discharge planners, and other ancillary providers to help improve quality of life, improve compliance, and reduce avoidable emergency room and hospital visits. We are privileged to serve patients who are living with several chronic and complex conditions. Our vision is to deliver patient care in the comfort of their homes while reducing their fear, uncertainty, and anxiety about their health. We use technology to connect clinicians in the home with additional expertise and have developed a team structure to ensure we do so consistently. Our culture is anchored on a promise of full accountability and integrity in everything we do.

How We Serve

The Clinical Advisor (CA) supports all clinical operations and services to ensure patients are receiving high quality and cost-effective care. This role will be accountable to clinical experience from onboarding staff through care delivery and staff development and will coordinate with quality and compliance to ensure SOPs and workflows are up to date and accurate. The CA bridges the gaps in all clinical experience and ensures a feedback loop.

The Clinical Advisor role is a fast-paced, advanced practice clinician that can support all patient-facing activity as well as clinical operations and works to improve processes to more effectively deliver care. This is a hybrid model with a blend of office-based support and work from home. In addition, the CA will help ensure that clinicians are well versed in SOPs including understanding their operational responsibilities.

Desired Characteristics

• Ability to work cross functionally with a variety of departments.

• Clear communicator, able to present trainings and presentations to a wide audience, including internal clinical staff, ancillary staff and potential outside customers.

• Comfortable with working within different software platforms (Outlook, Excel, Word, Teams, eCW, telehealth platforms)

Duties and Responsibilities

• Develop, maintain and update clinical SOPs and workflows and provide accessibility and guidance to clinical staff

• Coordinate with training department, identify needs, provide content development

• Collaborate with operations and growth teams with focus on new business opportunities and meet with and present to potential customers

• Coordinate with clinical operations leader and analytics to develop, refine and utilize reports

• Maintain agenda, invitation and minutes of clinical excellence and innovation committee in addition to providing input and support policy development, standardization of protocols, and clinical improvements and growth in the delivery of patient care and functionality of the clinical team

• Organize and manage weekly education with Spiras Physicians and clinicians with oversight of Director of Clinical Services

• Develop, maintain, and update patient educational materials and provide accessibility and guidance to clinical staff

• Collaborate with clinical operations leader to develop, refine, and update electronic medical records templates and features to align with the organization's care model.

• Work with IT and other leaders on all software applications as needed.

Qualifications

• Advance Practice degree (NP or PA) with unencumbered license

• Telehealth and primary care experience

• Proficient understanding of Medicare Advantage, Medicaid and FFS lines of business

• Value based contracting experience

Preferred Qualifications

• Experience in palliative care

• Experience in transitional care and complex care

• Bilingual (preferred, but not required)

EEOC STATEMENT:

All qualified candidates will receive consideration for employment without regard to age, race, color, national origin, gender (including pregnancy, childbirth or medical conditions related to pregnancy or childbirth), gender identity or expression, religion, physical or mental disability, medical condition, legally protected genetic information, marital status, veteran status, or sexual orientation.