Clinical Administrative Coordinator - Call Center - Wausau, WI

Unitedhealth Group Inc. Wausau , WI 54402

Posted 2 months ago

Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.SM

Like you, UnitedHealth Group is strong on innovation. And like you, we'll go the distance to deliver high - quality care. As part of our clinical support team, you will be a key component in customer satisfaction and have a responsibility to make every contact informative, productive and positive for our members and providers. You'll have the opportunity to do live outreach, educating members about program benefits and services while also helping to manage member cases. Bring your skills and talents to a role where you'll have a chance to make an impact.

Primary Responsibilities:

  • Respond to Incoming Provider and Enrollee calls

  • Resolve customer service inquiries

  • Assist with faxes and emails

  • Moderate work experience within own function

  • Some work is completed without established procedures

  • Basic tasks are completed without review by others

  • Handle pre - authorization calls for upcoming surgeries, hospital admissions, imaging and therapy, etc.

  • Supervision / guidance is required for higher - level tasks

  • Other duties as assigned by manager and / or director

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • High School Diploma / GED (or higher)

  • 2 years of customer service experience analyzing and solving customer issues and concerns

  • Previous experience working with Microsoft Office including Microsoft Outlook (ability to create, edit, save, and send emails) and Microsoft Word (ability to create, edit, save, and send documents)

  • Computer experience including, but not limited to, ability to learn new computer system applications

  • Ability to work Monday through Friday from 10:30 am to 7:00 pm CST or 11:30 am to 8:00 pm CST

Preferred Qualifications:

  • Data Entry experience

  • Previous Clinical or Healthcare experience

  • Experience working in a call center

  • Previous working experience with Microsoft Excel (ability to create, edit, save, and send spreadsheets)

Careers at UnitedHealthcare Employer & Individual. We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of health care. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life's best work.SM

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: UHG, Wausau, Wisconsin, Clinical, Administrative, Healthcare, UMR, Call Center


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Clinical Administrative Coordinator - Call Center - Wausau, WI

Unitedhealth Group Inc.