Coxhealth Springfield , MO 65802
Posted 2 weeks ago
Summary
Best in Class Work Environment
5x Modern Healthcare Best Places to work
America's Greatest Workplaces 2023 - Newsweek
Best Employers for New Grads 2023- Forbes
Greatest Workplace for Women 2023 - Newsweek
Benefits
Robust, fully customizable benefits package including Medical/Vision/Dental and more!
No cost eCare visits
Employer-provided mental health services for employees and eligible family members
Retirement with employer match
Tuition discounts and reimbursement available for continuing your education
Free and convenient parking
CoxHealth Fitness Center and Child Care discounts
Onsite delivery for CoxHealth Pharmacies and 1906 Employee Store
Job Summary
The Clinic Support Specialist I at CoxHealth is responsible for conducting inbound and outbound calls and responding to a variety of patient questions and requests in order to schedule appointments. Primary responsibilities include centralized scheduling services for clinics and other duties related to ensuring patients can easily access their provider. The Clinic Support Specialist I guarantees calls are executed appropriately and within quality metrics to ensure a high level of customer service and professionalism.
Job Requirements
Education
Required: High school diploma or Equivalent
Experience
Required: 1 year customer service experience
Preferred: 1 year call center or experience in an ambulatory clinic setting.
Skills
Ability to make decisions that are timely and will provide the best possible clinical outcome
Strong customer service skills that demonstrate empathy and concern
Have professional verbal and written communication skills
Ability to work independently and be self-directed to complete quality scheduling in a timely manner
Possess excellent time management skills
Refer and coordinate services in an effort to deliver integrated health services
Proficient using computers, including all Microsoft programs
Promote the mission and values of CoxHealth
Licensure/Certification/Registration
N/A
Coxhealth