Clinic Supervisor-Overton Clinic

Job Summary:

The Supervisor provides administrative support to day-to-day operations within assigned clinic/department by using critical thinking skills to make a variety of decisions.

Major Responsibilities / Duties / Critical Tasks:

• Supervises front end staff by communicating, training and displaying the kind of work example others wish to follow which enables the office to function effectively and efficiently while communicating closely with the Practice Administrator.

• Oversees front end delivery to patients and ensures patient experience exceeds expectations.

• Responsible for ensuring clerical office duties are met. These duties include document processing, record keeping, report compilation of confidential patient data, epic registration work queues, and supply ordering in an organized and efficient manner to meet the appropriate needs of the office.

• Responsible for monitoring front end registration workflows to ensure mistakes are minimal so claims can be processed without disruption. Ability to identify weaknesses in processes that contribute to these disruptions.

• Responsible for scheduling surgeries for assigned surgeons in the clinic. Ensures patients and providers are communicated with regarding surgeries so that experiences exceed expectations.

• Uses telecommunications and information systems to answer phone and greet customers politely and professionally and takes requests by phone or PC and processed appropriately to ensure continuous workflow.

• Performs other duties as assigned.

Accompanying Knowledge, Skills, Abilities and Competencies:

• Ability to effectively manage day to day operations of front desk representatives.

• Strong verbal and written communication skills.

• Knowledgeable of patient experience expectations.

• Knowledgeable of Epic registration processes and work queues.

• Knowledgeable of surgery scheduling.

• Active listening skills.

• Good problem-solving skills.

• Patient record documentation skills.

• Strong time management skills.

• Ability to think strategically and act tactically.

• Ability to handle multiple tasks at the same time.

• Ability to embrace the client relationship to guide decisions and actions.

• Demonstrates good teamwork.

Required Education / Experience:

• High school diploma or GED required. Undergraduate preferred.

• Minimum 2 - 4 years' experience preferred.

• Supervisory experience preferred.

• Must have strong background in ICD9 and CPT coding and all insurance plan types (HMO, PPO, Managed Care, Medicare, Medicaid, and commercial insurances).

Working Environment:

This is a clinic and office environment.

Physical Requirements:

Occasional (1-100 times) Frequently (101-500 times) Constant (500 times) Not at All (0 times)

• Lift, Push, Pull - Things/Objects up to 75lbs: Occasional (1-100 times)
• Bending/Stooping: Occasional (1-100 times)
• Gripping/Pinching (forceful/repetitive): Occasional (1-100 times)
• Kneeling/Squatting: Occasional (1-100 times)
• Reaching Forward: Occasional (1-100 times)
• Reaching Overhead: Occasional (1-100 times)
• Typing/Computer Use: Frequently (101-500 times)
• Climbing, Crawling, Digging: Not at All (0 times)
• Driving Car or Truck: Not at All (0 times)
• Operating Heavy Equipment or Tools: Not at All (0 times)
• Working at Heights: Not at All (0 times)
• Walking: Constant (500 times)
• Sitting: Constant (500 times)
• Standing: Constant (500 times)