Clinic Supervisor - Cardiology

The Polyclinic Seattle , WA 98113

Posted 5 months ago

Hours: Full Time; Monday - Friday; TBD

Location: The Polyclinic Madision Center

To work with Practice Manager, physicians, and staff to develop and implement policies and procedures regarding patient care, satisfaction and flow in a manner which is consistent with the clinic's mission and values. Maintain daily operations (including personnel supervision), business and clinical functions, facility maintenance, patient relations and physician business.

Personnel Management

  • Working with the Practice Manager, provide ongoing support and supervision for the practice management staff including coaching, motivating, evaluating, and disciplining.

  • Coordinate with physicians and Practice Manager to define staffing and coverage requirements (to include lunch relief), and to assure that the requirements are met.

  • Work with Human Resources and the Practice Manager to recruit the most qualified candidates for practice positions.

  • Communicate, implement, and follow Human Resources policies and procedures within areas of responsibility.

  • Support and work with Practice Manager and Human Resources regarding terminations, disciplinary actions, and sensitive employee issues.

  • Assure that each new employee completes an orientation and that the employee performs the required duties of his/her job effectively and efficiently.

  • Reviews and edits Ultipro personnel management system. Approves time sheets for payroll.

  • Identify training needs of individuals and of groups of staff and ensure they are met.

  • Ability to supervise front and back office staff, redirect assignments and fill in for staff up to 50% of the time.

Budget and Financial Performance

  • Participate with the Practice Manager in budget development and monitoring to ensure budgetary and financial goals are met and/or exceeded.

  • Monitor supply usage and ordering.

  • Suggest and investigate cost saving opportunities.

Process Management

  • Monitor, suggest, and implement changes to process flow and procedures.

  • Participate with Practice Manager in development, communication and implementation of practice and business policies and procedures, and assure that staff functions within those policies and procedures.

  • Identify supplies, equipment, technology and other resources necessary for high quality patient care and efficient function of the department.

  • Communicate and coordinate needs to the Practice Manager.

  • Round on staff daily.

Quality Management / Patient Satisfaction

  • Monitor and maintain the performance practice standards, and work with the staff to assure that defined standards for appointment access, productivity, customer service and other business performance standards are met.

  • Responds to customer complaints and concerns about the practices, communicates those concerns to the Practice Manager and implements appropriate actions.

  • Document and report incidents and coordinate with the Practice Manager to assure that steps are taken to prevent recurrence.

  • Assure that the activities within each practice are in compliance with local, state and federal regulatory requirements.


  • Act as a problem solving and decision making resource to staff and physician.

  • Assist Practice manager in providing direction to practice in supporting the organization's mission, vision, values and goals.

  • Provide support to staff and physicians during periods of change.

  • Act as a role model in providing customer- based service.

  • Work to maintain high morale and job satisfaction among staff.

  • Promote the development of self- directed teams among pods/clinic.

  • Practice positive communication skills with physicians, staff, and other internal and external customers.

  • With Practice Manger assume project leadership on practice management department strategic initiatives.

  • Other duties as assigned.

Supervisor Responsibilities:

  • Coordinates and manages staff schedules along with the staffing coordinator and assures float staff is properly cross-trained to the area in which they are floating.

  • Conduct regular staff pod meetings in coordination with the Practice Manager, providing agendas and written minutes.


Requires high school diploma or GED; graduate of an accredited Medical Assistant, LPN, or RN program; and current Medical Assistant certification or LPN/RN License; and three or more years of experience in a healthcare setting.

Prefer college degree, outpatient healthcare experience and management experience.

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Clinic Supervisor - Cardiology

The Polyclinic