Clinic Supervisor

The Clinic Supervisor provides a variety of supervisory and administrative duties to ensure the ABA therapy clinic runs efficiently. Serving in a supervisory role, the Clinic Supervisor is responsible for the administrative supervision of Registered Behavior Technicians (RBTs) within a clinic-based setting. The Clinic Supervisor works with other administrative staff including RCM, Credentialing, Intake & Admissions, and Board-Certified Behavior Analyst (BCBAs) to fulfill various functions & provide continual communication and support to staff.

Primary Responsibilities include but are not limited to the following:

• Manage all aspects of the clinic

• Scheduling of staff and clients within predetermined block schedules

• Recruitment, hiring, and onboarding of local staff

• Providing administrative support for the Clinic Manager and BCBA's

• Managing employee and client relations within the center

• Ensuring financial health of the clinic based on prescriptive key performance indicators

• Maintaining a safe and effective facility

• Open and close the clinic each day

• Supervise administrative staff and clinicians' daily operations to ensure employee and patient satisfaction

• Provide mentorship and career development to administrative and clinic staff, including providing feedback via on-going 1:1 meetings and annual performance management process

• Schedule all clients and staff to ensure the fulfillment of scheduled hours and minimum billing requirements

• Partner with the Clinic Manager to obtain/maintain high scores in client and staff satisfaction

• Track data and prepare management reports (reports include but are not limited to potential client list, contract fulfillment, billable percentages, timesheets, turnover, applicant tracking, P&L)

• Oversee / Support setting up activities including material creation for daily group activities and assisting RBTs in location materials for programs

• Greet and follow appropriate check in and check out processes for arriving clients and staff

• Facilitate coverage of canceled appointments, using available center RBT's

• Notify BCBA of coverage changes if needed add appointment to RBT schedule

• Assist RCM, Credentialing, & Intake / Admission Departments as needed to perform assigned roles therein, including authorization management, provider credentialing, & client admissions.

• Serve as a Behavioral Technician, providing direct care in a clinic or home setting as needed

• Other duties as assigned

Minimum Experience and Qualifications:

• Bachelor's Degree required

• Prior supervisory experience is required

• RBT or BCaBA certification is preferred