Clinic Services Coordinator

The Clinic Services Coordinator will serve as a primary point of contact for the Scanlan Center for School Mental Health (SCSMH) clinic with the community, faculty, staff, and students, including via in-person, phone, and written communication and will be responsible for creating a welcoming environment. The person in this position will be responsible for scheduling appointments, maintaining confidentiality of clinic written and verbal communications, and providing administrative support to clinic staff.

Location: Onsite in the College of Education

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Appointment: Full time, P&S Specified Term Appointment. Possibility for renewal. Initial term through June 30, 2025.

Schedule: Monday-Friday, 8:00 am-5:00 pm

Specific Job Duties and Tasks

• Answer and triage telephone and email correspondence for the clinic.

• Greet clients and check them in for clinical services.

• Manage confidential clinical records (both paper and digital).

• Coordinate appointment scheduling for clinic using an electronic health record and Microsoft Teams.

• Maintain SCSMH Clinic equipment and workrooms.  Monitor supplies and initiate orders for replacements.  Receive supplies and restock storage cabinets.  Troubleshoot equipment problems and initiate service calls when needed.

• Act as frontline liaison, providing welcoming customer service to external and internal clients regarding inquiries and requests, requiring discretion and independent judgment.

• Provide administrative support to the director and other clinic staff.

• Provide primary office coverage during standard office hours in coordination with other support staff.

• May interview, hire, assign duties to and evaluate student support staff.

To obtain the full job description including key areas of responsibility, technical competencies, and desirable qualifications, please contact Alex-Schutman@uiowa.edu

About the Scanlan Center for School Mental Health

The Scanlan Center for School Mental Health is the state's hub for school-based mental health research, training, professional learning, and clinical services. We work with schools, districts, AEAs, universities/colleges, and key stakeholders across the state to support the well-being of PreK-12 students and educators as well as college students and faculty.

A partnership between the University of Iowa College of Education and the Iowa Department of Education, the Scanlan Center for School Mental Health launched in June 2021 with an ambitious mission - to provide social, emotional behavioral, and psychological services to all of Iowa's schools across 99 counties, not only to aid in COVID-19 recovery but to build state capacity for immediate and future delivery of mental health supports.

Education Requirement

• A Bachelor's degree or an equivalent combination of education and experience is required.

Required Qualifications

• Knowledge of administrative processes and associated operating requirements and experience working with a customer service focus; ability to apply this knowledge appropriately to various situations. Experience typical of 1 year.

• Knowledge of and ability to use office support tools available on the desktop (e.g., word processing, e-mail, video conferencing, presentation software and spreadsheets).

• Ability to work with and build effective relationships with a variety of individuals and groups in a constructive and civil manner while appreciating the unique contribution of individuals.

• Demonstrates excellent oral and written communications skills; ability to effectively transmit, receive, and interpret ideas, information, and needs through appropriate communication methods and behaviors at a working proficiency level.

• Ability to independently problem solve, work with a high degree of accuracy and attention to details.

Desired Qualifications

• Experience with working in a medical or mental health setting and understanding the associated privacy laws.

• Experience using an electronic medical record.

Application Details

In order to be considered for an interview, applicants must upload:

• Resume

• Cover Letter

Job openings are posted for a minimum of 14 calendar days. This job may be removed from posting and filled any time after the minimum posting period has ended. Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification. 5 professional references will be requested at a later step in the recruitment process.

For questions, contact Alex Schutman at Alex-Schutman@uiowa.edu

Benefits Highlights

Regular salaried position. Located in Iowa City, Iowa.

Fringe benefit package including paid vacation; sick leave; health, dental, life and disability insurance options; and generous employer contributions into retirement plans.

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Additional Information

• Classification Title: Admin Services Coordinator

• Appointment Type: Professional and Scientific

• Schedule: Full-time

• Work Modality Options: On Campus

Compensation

• Pay Level: 2B

Contact Information

• Organization: College of Education

• Contact Name: Alex Schutman

• Contact Email: alex-schutman@uiowa.edu