Aegis Sciences Baltimore , MD 21203
Posted 2 weeks ago
The Clinic Service Coordinator
Essential Duties & Responsibilities:
Foster open communication between the customer and Aegis Sales Management
Float to multiple clinics to pick up, package, transport, and ship specimen samples to Aegis
Assist with onboarding of new hires
Train/mentor Specimen Collectors, Field Service Coordinators, and new Clinic Service Coordinators
Increase touch base meetings with new clients as well as train clients on Aegis processes and FLUID (Electronic Lab Requisition
Ensure the integrity of each Laboratory Request Form and specimen sample
Keep records of samples shipped and shipping information associated with each
Retrieve results via the Aegis Web Portal and deliver to client as appropriate
Monitor collection supply levels for each client and order when necessary
Follow the standard operating procedures (SOPs) for sample collection
Ensure the integrity of each 'Chain of Custody' and sample
Ensure sample requisitions are complete and all information is correct
Utilize Electronic Lab Requisitions (ELR) "FLUID" for sample submissions
Answer questions from client/patients regarding Aegis policies
Complete and maintain required Compliance Training
Comply with all applicable safety requirements including the use of personal protective equipment (PPE)
Order supplies and manage budget with RSM and ASM as required
Verify insurance information through Passport as needed
Request/collect payments from patients (where applicable)
Perform administrative duties for the Area and Regional Sales Managers as needed and assigned
A Successful Candidate Must Possess:
High school diploma or GED required
A minimum of one (1) year of experience as a Field Services Coordinator/Specimen Collector at Aegis OR a minimum of two (2) years of external experience collecting and/or coordinating biological samples
Completion of a phlebotomy training program (from an accredited school or phlebotomy certification program) which includes hands on training; or a minimum of three (3) years of experience in blood collection required
Must meet state requirements for phlebotomy certification (where required)
Valid driver's license required (must meet insurability requirements)
Excellent communication and organizational skills
Ability to interact and adapt with all levels of team members
Proven track record of meeting deadlines and prioritizing workload
Ability to use good judgment and work independently
Ability to handle multiple tasks without sacrificing quality
Full Time (Up to 40 hours)
Monday-Friday: 8:00am-5:00pm
Aegis Sciences Corporation is an Equal Opportunity Employer
Aegis Sciences