Clinic Practice Manager II

The Clinic Practice Manager II directly oversees and mentors the Clinical Concierge, provides support to the Primary Care Providers, is responsible for the operations of innovative and patient-focused primary care clinics ensures and maintains operational efforts within the guidelines, policies, and procedures of the Cottage Ambulatory Clinics. The Site Manager is responsible for the day-to-day management and oversight of 2 to 3 primary care clinics including scheduling of resources, process and equipment excellence, tidiness and appearance of facilities, patient experience, Key Performance Indicators adherence and outcome success, and management and retention of team members.

In collaboration with division leadership, establishes and maintains outcomes that meet the goals of the Cottage Ambulatory Clinics and key performance indicators for industry leading primary care clinics. The Site Manager has primary focus on the primary care clinic operations under their supervision as well as all aspects of financial, operational, brand, facility, and integration performance. Works in dyad model with the primary care providers and reports to the Administrative Director, Primary & Urgent Care.

QUALIFICATIONS

All job qualifications listed indicate the minimum level necessary to perform this job proficiently.

LEVEL OF EDUCATION

Minimum: Bachelor's Degree or equivalent experience

YEARS OF RELATED WORK EXPERIENCE

Minimum: Three (3) years of management experience in an primary care or related service.

Experience as front office staff in a medical office setting, including: scheduling, billing, and insurance reimbursement. Experience in a clinical role.