Clinic Patient Representative - Specialty Neurosurgery - Full Time

Job Description

Summary:

Greets, instructs, directs and schedules patients and visitors. Serves as a liaison between patient and medical support staff. May assist with various duties within the clinic. Verifies insurance benefits and assists with referrals. Collects payments and prepares cash for deposits.

Responsibilities:

• Greets patients and visitors in a prompt, courteous, and helpful manner.

• Checks in patients, verifies and updates necessary information in the medical record; enters patient demographics and insurance information into the computer. Assists patients with completing all necessary forms. Assists patients with ambulatory difficulties. Notifies the clinical staff when a patient is ready.

• Will be required to maintain appropriate levels of cash and balance cash drawer per company procedure.

• Will process payments received by patients and post into company billing system.

• Refers patients to financial counselor representative for clarification or discussion of account and/or payment terms, within the guidelines of the collections policy.

• Participates with other staff to collect prior balances at the time of service.

• Maintains and follows office scheduling policies.

• Answers telephone, screens calls, takes messages and provides information.

• Types correspondence as directed. Sorts and delivers mail, medical records, and other correspondence.

• Screens visitors and responds to routine requests for information.

• Maintains work area and lobby in neat and orderly manner.

• Attends meetings as required.

• Follows the CHRISTUS Health guidelines related to the Health Insurance Portability and Accountability Act (HIPAA), designed to prevent or detect unauthorized disclosure of Protected Health Information (PHI).

• Maintains strict confidentiality.

• Uses oral and written communication skills to effectively convey ideas in a clear, positive manner that is consistent with the CHRISTUS Mission.

• Maintains established CHRISTUS Health policies, procedures, objectives, quality assurance, safety, environmental and infection control.

• Implements job responsibilities in a manner that is consistent with the CHRISTUS Mission and Code of Ethics and supportive of CHRISTUS Health's cultural diversity objectives.

• Supports and adheres to CHRISTUS Service Guarantee.

• Performs other related work as assigned by leadership.

Requirements:

Education/Skills

• High school diploma or equivalent.

• Knowledge of medical terminology desirable.

• Word processing and computer experience.

• Excellent interpersonal skills and ability to communicate well.

• Must be very organized with the ability to perform multiple tasks in a busy environment. Professional medical records documentation and writing skills preferred.

• Ability to operate 10 key calculator by touch, telephone, computer, copier, and fax machine.

• Ability to type 40 wpm preferred.

Experience

• Prefer one-year work experience, preferably in a medical office setting

Work Type:

Full Time

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Clinic Patient Representative

• Specialty Neurosurgery

• Full Time

Apply Now

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