Clinic Patient Representative Senior- Primary Family Medicine Clinic

Job Description

Summary:

Greets, instructs, directs and schedules patients and visitors. Serves as a liaison between patient and medical support staff. May assist with various duties within the clinic. Verifies insurance benefits and assists with referrals. Collects payments and prepares cash for deposits.

• Responsible for determining, collecting and posting co-pays and deductibles; for addressing prior balances and establishing payment plans as directed by policy and procedure; for directing patients to appropriate financial counselors as needed; for ensuring accuracy in daily reconciliation/cash management processes for site/unit

• Responsible for prevention of injury or harm to self; for ensuring safe work environments for others

• Assist Supervisor/Manager/Associate Director/Director in determining clinic specific policies related to front end operations

• Decision will require knowledge and understanding of system policies; assists leadership as needed

• Reviews material to see if necessary information is on hand and is accurate. Assists other employees and/or patients with problems, as needed.

Requirements:

• High school diploma or equivalent

• Three or more years of experience in a health care organization

• Ability to operate 10 key calculator by touch, telephone, computer, copier, and fax machine

• Excellent interpersonal and communication skills and good math knowledge essential

• Knowledge of managed care preferred

• Some College preferred

• ICD9 and CPT coding (advanced skills) preferred

• Experience with charge posting or collections preferred

Work Type:

Full Time

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Clinic Patient Representative Senior- Primary Family Medicine Clinic

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