Clinic Operations Manager I

Clinic Operations Manager I

Location: In office - Wakefield, MA

Reports to: Lead Clinic Operations Manager

Employee Type: Non-Exempt/Full time

Classification: Corporate

Pay: $25.00 - $27.00 per hour

Mission:

Provide administrative support and exceptional customer service to clients and staff in our physical office locations.

Outcomes:

• Successfully onboard 90% plus of new hires on an ongoing basis

• Support regional clinical team members in daily service delivery activities to help achieve clinic goals (i.e. treatment hours, referral generation, contract fulfillment, staff retention, etc.)

Responsibilities:

• Drive new hire onboarding, including processing new hire paperwork, issuing company IT devices and confirming new hire clearances.

• Participate and contribute to weekly Clinic Pod meetings

• Produce and disseminate a monthly newsletter for the local office/clinic

• Answer phone inquiries and enter service referrals in the company systems

• Maintain office inventory with office supplies, clinical materials, PPE, etc.

• Maintain required paper-based clinical and operations files within each office

• Daily organization of information including scanning, filing and schedule management

• Assist Regional Clinical Managers and Regional Clinical Directors with their administrative needs

• Process staff terminations

• Other general office duties and maintenance tasks as assigned

Minimum Education or Training Equivalent to:

• High school diploma and at least one year of office/administrative experience

• Must be able to travel between assigned offices (if applicable) and be present in assigned office(s) during operating hours of 8:30AM-5PM

Special Qualifications (Skills, Abilities, Licenses):

• Strong written and oral communication skills

• Must exercise utmost diplomacy and tact to provide excellent customer service for clients

• Practice confidentiality and privacy protocols in accordance with company policies and HIPAA

requirements

• Extensive software skills are required including Microsoft Office [Word, Excel, PowerPoint, OneNote, Teams and SharePoint]

• Work under deadlines with frequent interruptions; and interact with managers, staff, clients, the public and others encountered in the course of work

• Ability to multi-task and prioritize work in constantly changing environment

Physical Requirements:

• Regularly required to sit, walk and stand; talk or hear, both in person and by telephone; use hands repetitively to handle, feel or operate standard office equipment; reach with hands and arms; and lift to 10 pounds (100% of the time)
• Specific vision abilities required by this job include close vision, distance vision and the ability to

adjust focus. (100% of the time)

• Extended use of the computer and phone (100% of the time)