DescriptionThis position will also support the Blaine Urgency Center.
The Clinic Office Assistant is primarily responsible for setting the stage for the best customer experience. Accomplished by facilitating good communication between customers and staff, accurate scheduling, and effectively coordinating all clerical aspects of the customer's medical care.
Accurately reflects NMH mission/vision/values to support the best customer experience possible.
Using ADIT framework, greets customers and visitors in a pleasant and professional manner. Verifies and updates insurance and demographic information. Completes accurate registration and scheduling in Epic. Creates new EMR charts as needed.
Receives and processes customer payments at time of service. Balances receipts daily.
Prints encounter forms, has consent forms signed, scans insurance card and notifies medical staff of customers arrival.
Scans reports into existing records, and performs other record maintenance issues.
Handles Release of Information requests according to regulatory and department policies governing disclosure of information.
Answers the telephone appropriately and directs calls and/or takes accurate messages.
Facilitates communication between the medical staff and outside sources, e.g. referring physicians, outreach, nursing homes, home care and hospice. Communication may include written, electronic, paging, telephonic
Manages messages and/or work queues as assigned within Epic inbasket.
Maintains appointment schedule for physicians.
Schedules outside physician visits, scans, x-rays, CT, injections and labs according to the order and provides outside sources with requested customer information.
Explains customer prep instructions and procedure information if required.
Maintains appearance of reception area and waiting room, maintains coffee/beverage/snack stock and orders additional supplies as needed.
Retrieves, sorts and delivers interoffice and incoming mail.
Previous clinical experience preferred.
Previous computer experience preferred.
EMR experience preferred.
Knowledge, Skills and Abilities
At North Memorial Health, we're on a mission to change healthcare. We're delivering unmatched customer service and empowering our customers throughout Minnesota and Western Wisconsin to achieve their best health. North Memorial Health is a leader in delivering advanced medical care from Emergency, Urgent Care, Specialty Programs and Services, Primary Clinics, Ambulance and Air Medical Transportation.