Clinic Manager, Neurosurgery

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Day - 08 Hour (United States of America) This is a Stanford Health Care job. A Brief Overview Plans, organizes, manages and coordinates clinic services and staff to achieve continuous and optimal patient care within a clinic that may span across multiple sites or consist of multiple specialties. Leads the operational optimization of the Neuroscience Network patient intake processes, including new patient clinic scheduling, surgery scheduling, master scheduling, financial clearance, and related care coordination.

Implements sustainable best practices to transform patient access to meet the needs of patients. Leverages and integrates existing Stanford Healthcare infrastructure into the Neuroscience model to create an optimally integrated patient access infrastructure for the Neuroscience Destination Service Line Network and develops processes to integrate clinical research as a driver of patient access into the Neuroscience clinics. Locations Stanford Health Care What you will do Manages operations for patient access to the Neuroscience service line, including oversight of new patient coordinators, surgery schedulers, and master schedulers.

Oversees operational process management of internal and external referrals across Neuroscience service line. Closely works with peer Neuroscience clinic managers to design standard work and manage patient access processes to meet the needs of the patient. Designs, implements, and maintains system metrics and processes for Neuroscience-DSL referrals.

Assures that patient access satisfaction measures are actively managed daily and that necessary interventions are implemented to achieve and maintain top tier performance. Completes various special projects, which may require reviewing and analyzing information, identifying problems, recommending solutions, and writing reports. Cultivates and provides exemplary customer service, assuring that customer service standards are consistently met or exceeded; identifies opportunities to improve services and takes correction actions accordingly; analyzes customer/patient complaints, concerns and suggestions, and provides appropriate follow-through, including prompt response to resolve any customer/patient complaints.

Develops, recommends, implements, and interprets new or revised policies, standards, and procedures; monitors and enforces compliance. Ensures quality program management through compliance with federal, state and local regulations concerning health care and Joint Commission guidelines; continuously assesses care and services provided to meet or exceed the needs and expectations of patients/customers; identifies opportunities to improve quality of care; and assesses and improves key processes that directly affect patient services. Manages clinic facilities and environment, assuring via other support services, that the facility is maintained in a safe and clean manner and presents a professional environment at all times, and that clinic workstations and patient workflow are organized to assure optimal effectiveness and efficiencies; coordinates maintenance and repairs of clinic area, equipment, and instruments; identifies clinic operational needs; manages appropriate level of equipment and supplies; coordinates and integrates intra/inter-department systems.

Participates in the development of services by assuring that any new health care providers who join the staff are appropriately supported and oriented to the clinic; assures that growth opportunities are identified; markets and promotes new and existing programs and services to patients and the community; functions as clinic liaison, representing the clinic and hospital to local community and business groups and patients/customers. Plans and integrates clinic functions to support the hospitals priorities as regards goals and objectives and provides effective leadership, business acumen and vision to maintain and "grow" the clinics services. Provides for fiscal program management by preparing and maintaining annual operating budget within prescribed parameters by monitoring income and expenses to ensure that budgetary targets are met; forecasts staffing, capital and operating budget needs in evaluating and reporting on the clinic(s) market position, financial situation, space utilization, etc.; monitors performance of the plan, making adjustments as needed; prepares financial reports and projections; identifies opportunities to improve financial systems and services.

Supervises and directs the work of professional and support staff to achieve optimum patient flow and cycle times appropriate for services; analyzes staffing mix and staff deployment to meet clinic needs; interviews and selects new employees; assures training and orientation for all new employees; monitors staff productivity; schedules work; coordinates reporting of payroll; establishes standards and evaluates performance; implements employee disciplinary process and responds to grievances as needed; assures employee competencies and long-term development through regular performance appraisals. In collaboration with the Neuroscience Director of clinic operations, identifies, recommends, and develops opportunities to expand scope of services delivered to Neuroscience Networks. Tracks the flow of medical records and patient information through the clinic.

Education Qualifications Bachelors degree from an accredited college or combination of education/experience Relevant experience in lieu of degree may be considered. Relevant experience in lieu of degree is in addition to the experience requirements for this position Experience Qualifications Five (5) years of progressively responsible and directly related work experience Two (2) year supervisory experience preferred. Required Knowledge, Skills and Abilities Ability to contribute to health care policy formulation when working in partnership with a multidisciplinary team of health care providers Ability to delegate responsibly to others, activities according to ability, level of preparation, the standards of practice and regulatory guidelines Ability to develop programs and lead process improvement projects Ability to establish the strategic direction and business plans for a functional group Ability to initiate and implement change conducive to the improvement of the quality and safety of patient care delivery Ability to provide leadership, influence others to meet patient needs and achieve shared goals, to effectively prioritize system resources to provide quality and valued patient care, promote cooperative behaviors, act as a role model, resource and mentor Ability to supervise, coach, mentor, train, and evaluate work results Ability to use information and keep abreast of developments in technology to communicate, manage knowledge, mitigate error, and support decision-making in patient care Knowledge of current theories, principles, practices, standards, emerging technologies, techniques and approaches in the nursing profession, and the health care system, and the responsibility and accountability for the outcome of practice Knowledge of laws, rules and regulations; standards and guidelines of certifying and accrediting bodies; hospital and department/unit standards, protocols, policies and procedures governing the provision of nursing care in the area of assignment Knowledge of principles and practices of organization, administration, fiscal and personnel management essential to the practice of nursing in the larger context of health care Knowledge of principles, practices and current trends in health care and hospital system organization and administration sufficient to provide clinical management, leadership, coordination, and operational direction for assigned areas of responsibility Licenses and Certifications None . Physical Demands and Work Conditions Working Environment Constant Other (please list each item under Comments):. 1.

Hear conversations in person and on the telephone 2. Speak clearly and with a volume required to carry on clear conversations in person and on the telephone 3. See in order to read reports, documents, and computer screens 4.

Work in small, confined work spaces 5. Work in areas that are not well ventilated 6. Perform single or repetitive arm, hand and finger motions 7.

Manual dexterity sufficient to operate a computer Blood Borne Pathogens Category III - Tasks that involve NO exposure to blood, body fluids or tissues, and Category I tasks that are not a condition of employment These principles apply to ALL employees: SHC Commitment to Providing an Exceptional Patient & Family Experience Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other.

C-I-CARE is the foundation of Stanford’s patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery. You will do this by executing against our three experience pillars, from the patient and family’s perspective:

Know Me: Anticipate my needs and status to deliver effective care Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health Coordinate for Me:

Own the complexity of my care through coordination LI-BS1 Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply.

Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements. Base Pay Scale: Generally starting at $70.43 - $93.34 per hour The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training.

This pay scale is not a promise of a particular wage. Saving Lives and Changing the Future of Medicine Stanford is a part of the top 10 highest ranked Level 1 Trauma Magnet Facilities in the U.S. Combining clinical care, research, and education, our team provides compassionate, coordinated and personalized care for the unique needs of every patient.

As the only Level I trauma center between San Francisco and San Jose, Stanford Health Care delivers clinical innovation across its inpatient services, specialty health centers, physician offices, virtual care offerings and health plan programs. With a state-of-the-art hospital, more than 2,800 medical staff and more than 1,300 residents and fellows, Stanford Health Care is committed to making a lasting impact through research, education and clinical care. Benefits Stanford offers exceptional benefits and competitive pay to ensure our staff feels supported in and outside of their work. Specific roles are eligible for shift differential pay, sign-on/relocation bonus, etc.