Clinic Manager (Layton Clinic)

Numinus Wellness (TSX: NUMI) helps people to heal and be well through the development and delivery of innovative mental health care and access to safe, evidence-based psychedelic-assisted therapies. The Numinus model - including psychedelic research, training, and clinic care - is at the forefront of a transformation aimed at healing rather than managing symptoms for depression, anxiety, trauma, pain and substance use. At Numinus, we are leading the integration of psychedelic-assisted therapies into mainstream clinical practice and building the foundation for a healthier society.

Our North Star: Be the most trusted brand in the psychedelic space.

Our Mission: We are bringing transformative healing to communities through innovative therapies backed by science and scalable operations.

Our Vision: A world where everyone feels connected and whole.

Our Values

• Be in service to self and others

• Build something that captures our collective ideals

• Be dedicated to the art and the science

• Have courage to do the right thing

Responsibilities

Our Team

• Embodies Numinus mission, vision, purpose, and values to the team.

• Builds a unified and productive partnership with their Medical Director, acting cohesively and in service to one another.

• Attracts and employs individuals who represent the mission, vision, purpose, and values of Numinus.

• Identifies training needs within the clinic and facilitates training for team members (new and existing).

• Conducts and leads engaging bi-weekly team meetings and productive morning huddles.

• Creates a high-performance culture, using proper performance management practices consistently.

• Fosters strong engagement among team members, measured through Net Promoter for Employees.

• Manage staff by assigning and delegating tasks as needed.

• Develop protocols and procedures to improve staff productivity.

• Perform quarterly and annual employee reviews and provide constructive feedback on their performance to help them meet professional goals.

• Performing the hiring, training, and performance evaluation of staff members.

Our Clients

• Creates a client centric culture that emulates Transformative Service expectations.

• Promotes and leverages Net Promoter at every opportunity to provide positive and constructive feedback.

• Ensures that every interaction represents Agility, whereby clients are navigated to appropriate services and objections and cancellations are overcome.

• Seeks opportunities to improve the service experience for our clients.

• Coaches the team to provide outstanding service, having crucial conversations when needed.

• Maintains composure under pressure and during times of change and stress.

• Ensures the office is compliant through annual certifications with all applicable organizations, as required, including necessary training.

• Ensures all Health and Safety requirements are implemented, along with emergency protocols and supplies.

• Act as a liaison between patients, their families and additional care staff.

• Developing procedures to deliver optimal patient care.

Our Business

• Design and implement business strategies to help the clinic meet organizational goals.

• Managing the clinic's budget, billing system, and inventory.

• Support direct team members in their professional development (remove barriers, provide feedback, and create opportunities)

• Actively verifies that the clinic operates daily representing our Setting standards.

• Develops strategies to acquire new clients and retain our loyal clients.

• Builds reciprocal referral relationships with neighboring health clinics.

• Achieves revenue and net income targets as outlined in the annual budget.

• Manages expenditures wisely, constantly looking for ways to improve profitability.

• Adjusts and manages schedules to maximize productivity, profitability, and the client experience.

• Motivates, guides and coaches providers and team members to achieve revenue and net income targets.

• Partners with the Medical Director to ensure providers embody our Philosophy of Care and performance standards.

• Ordering stock and supplies for the clinic, overseeing the purchasing, maintenance, and repair of clinic equipment.

• Ensure that all policies and procedures function in accordance with state and federal laws.

• Plan and manage the clinic's budget and approve payroll.

Leadership Behaviours and Competencies

• Is committed to understanding and demonstrating the Numinus values on a daily basis.

• Developing direct reports and others

• Building effective teams

• Drive for results

• Conflict management

• Customer focus

• Decision Quality

• Business Acumen

• Composure

• Humor

Experience

• Previous experience in medical administration/people leadership position required

• High school diploma/GED required

• Strong interpersonal skills and focus on customer service

• Excellent verbal and written communication skills

• Detail oriented and self-motivated

• Must be able to multi-task and work well with a team

• Reliable, professional and friendly

• Computer and technology proficiency

Benefits:

• 401(k) matching

• Paid time off starting at 4 weeks per year

• Flexible spending account

• Health, Dental, Vision & Life insurance

• Paid time off starting at 4 weeks per year

• Referral program

Numinus Wellness (TSX: NUMI) helps people to heal and be well through the development and delivery of innovative mental health care and access to safe, evidence-based psychedelic-assisted therapies. The Numinus model - including psychedelic research, training, and clinic care - is at the forefront of a transformation aimed at healing rather than managing symptoms for depression, anxiety, trauma, pain and substance use. At Numinus, we are leading the integration of psychedelic-assisted therapies into mainstream clinical practice and building the foundation for a healthier society.

Our North Star: Be the most trusted brand in the psychedelic space.

Our Mission: We are bringing transformative healing to communities through innovative therapies backed by science and scalable operations.

Our Vision: A world where everyone feels connected and whole.

Our Values

• Be in service to self and others

• Build something that captures our collective ideals

• Be dedicated to the art and the science

• Have courage to do the right thing

Responsibilities

Our Team

• Embodies Numinus mission, vision, purpose, and values to the team.

• Builds a unified and productive partnership with their Medical Director, acting cohesively and in service to one another.

• Attracts and employs individuals who represent the mission, vision, purpose, and values of Numinus.

• Identifies training needs within the clinic and facilitates training for team members (new and existing).

• Conducts and leads engaging bi-weekly team meetings and productive morning huddles.

• Creates a high-performance culture, using proper performance management practices consistently.

• Fosters strong engagement among team members, measured through Net Promoter for Employees.

• Manage staff by assigning and delegating tasks as needed.

• Develop protocols and procedures to improve staff productivity.

• Perform quarterly and annual employee reviews and provide constructive feedback on their performance to help them meet professional goals.

• Performing the hiring, training, and performance evaluation of staff members.

Our Clients

• Creates a client centric culture that emulates Transformative Service expectations.

• Promotes and leverages Net Promoter at every opportunity to provide positive and constructive feedback.

• Ensures that every interaction represents Agility, whereby clients are navigated to appropriate services and objections and cancellations are overcome.

• Seeks opportunities to improve the service experience for our clients.

• Coaches the team to provide outstanding service, having crucial conversations when needed.

• Maintains composure under pressure and during times of change and stress.

• Ensures the office is compliant through annual certifications with all applicable organizations, as required, including necessary training.

• Ensures all Health and Safety requirements are implemented, along with emergency protocols and supplies.

• Act as a liaison between patients, their families and additional care staff.

• Developing procedures to deliver optimal patient care.

Our Business

• Design and implement business strategies to help the clinic meet organizational goals.

• Managing the clinic's budget, billing system, and inventory.

• Support direct team members in their professional development (remove barriers, provide feedback, and create opportunities)

• Actively verifies that the clinic operates daily representing our Setting standards.

• Develops strategies to acquire new clients and retain our loyal clients.

• Builds reciprocal referral relationships with neighboring health clinics.

• Achieves revenue and net income targets as outlined in the annual budget.

• Manages expenditures wisely, constantly looking for ways to improve profitability.

• Adjusts and manages schedules to maximize productivity, profitability, and the client experience.

• Motivates, guides and coaches providers and team members to achieve revenue and net income targets.

• Partners with the Medical Director to ensure providers embody our Philosophy of Care and performance standards.

• Ordering stock and supplies for the clinic, overseeing the purchasing, maintenance, and repair of clinic equipment.

• Ensure that all policies and procedures function in accordance with state and federal laws.

• Plan and manage the clinic's budget and approve payroll.

Leadership Behaviours and Competencies

• Is committed to understanding and demonstrating the Numinus values on a daily basis.

• Developing direct reports and others

• Building effective teams

• Drive for results

• Conflict management

• Customer focus

• Decision Quality

• Business Acumen

• Composure

• Humor

Experience

• Previous experience in medical administration/people leadership position required

• High school diploma/GED required

• Strong interpersonal skills and focus on customer service

• Excellent verbal and written communication skills

• Detail oriented and self-motivated

• Must be able to multi-task and work well with a team

• Reliable, professional and friendly

• Computer and technology proficiency

Benefits:

• 401(k) matching

• Paid time off starting at 4 weeks per year

• Flexible spending account

• Health, Dental, Vision & Life insurance

• Paid time off starting at 4 weeks per year

• Referral program