Clinic Manager- Kidney And Liver Transplant

Clinic Practice Manager

Kidney and Liver Transplant Clinic

Why UT Southwestern?

With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care and resources for our valued patients and employees. Ranked as the #1 hospital in Dallas-Fort Worth for the seventh consecutive year, we invite you to continue your healthcare career with us at UT Southwestern. You will discover a culture of teamwork, professionalism, and consistent opportunities for learning and advancement into leadership roles.

Job Summary

Join UT Southwestern as a Clinic Manager within our Kidney and Liver Transplant Clinic and help with our commitment to deliver compassionate care and all-around excellence. As a Clinic Manager, you will support the Kidney and Liver Transplant Clinic by providing excellent service to the clinic. This position is responsible for the day-to-day operations of the clinic which includes supervising and helping develop staff while ensuring excellent customer service! While being a registered nurse is not required it is highly preferred for this role.

At UT Southwestern, the possibilities to advance your career are limitless. We would love the opportunity to have you join the UT Southwestern Kidney and Liver Transplant Clinic!

Experience and Education

Bachelor's degree in Business Administration, Health Care Administration, or related field and five (5) years responsible administrative experience in patient care environment to include two (2) years supervisory experience which may include nursing, business and/or operations management. May consider additional years of experience in lieu of education.

Job Duties

• Manages and supervises staff to achieve institutionally determined standards to include Effective communication with staff, physicians and patients, providing feedback, goal setting, responding to patient and staff needs and mentoring and coaching staff to achieve performance improvement and monitoring workflow. Ensures adherence to policies and procedures; recommends and/or implements changes as necessary to maintain efficiency.

• Maintains high level of customer service to all internal and external customers by communicating performance standards and expectations to clinic staff. Coaches, mentors and develops staff, administering staff engagement and patient experience surveys and managing responses to them to optimize results. Orients and trains staff on specific clinic work processes.

• Organizes and directs operational processes including Access to care, telephone service/response times, clinic dwell times, practice and procedure changes, insurance verification, timely submission and completeness of charges, billing compliance, cancellations/bumped appointments, referral tracking and follow up, registration, quality control of correspondence, scheduling and staffing to ensure excellent patient care and service and HIPAA compliance.

• Monitors and manages clinical processes including Compliance with clinical policies and nursing practice, adherence to the National Patient Safety Goals, achievement of ACO goals, maintaining compliance with Joint Commission standards and PQRI and other clinical measures of performance.

• Ensures successful financial performance of the clinic including: Monitoring adequate controls for appointments, charges and payment functions, works with department manager to develop clinic budget, tracks performance and variance to budget, ensures appropriate accounting practices and procedures are followed, prepares and submits various budgetary reports, oversee purchasing and expense management, maintains point of service (POS) cash collection controls, collaborates with business manager and team leader to ensure successful collections efforts.

• Maintains patient confidentiality in accordance with university and departmental policy.

• Designs, executes, and maintains effective system of internal controls which provides reasonable assurance that operations are effective and efficient, assets are safeguarded, and financial information is reliable.

• Ensures compliance with applicable laws, regulations, policies and procedures.

• Other Duties: Performs other duties as assigned.

Knowledge and Skills

• Work requires knowledge of computers and office equipment.

• Work requires ability to ensure adherence to all policies and procedures of university, such as Human Resources policies and guidelines, accounting regulations, and internal control policies.

• Work requires ability to relieve supervisor of various internal administrative duties that require thorough understanding of functions, programs and policies of clinic.

• Work requires ability to coordinate and work independently.

• Work requires ability to communicate effectively with internal and external contacts on policies and procedures.

• Work requires skill in providing positive customer service environment.

• Work requires skill in applying excellent organizational skills.

• Work requires ability to work with confidential information on daily basis.

Security

This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information

Salary

Salary Negotiable

To learn more about the benefits UT Southwestern offers, visit https://www.utsouthwestern.edu/employees/hr-resources/

This position is security-sensitive and subject to Texas Education Code §51.215, which authorizes UT Southwestern to obtain criminal history record information.

UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.