GENERAL DESCRIPTION OF POSITION
The Clinic Manager is responsible for the successful operation of the clinic and the management its personnel. The person is a big picture thinker who is able to adjust to a variety of changes and challenges in a fast paced environment. Conscientious of deadlines and company policies and procedures, this leader maintains open lines of communication with patients and employees.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Tasked to encourage teamwork and cooperation between all employees.
Contribute to the training and proficiencies of assigned personnel.
Encourages and supports company outreach programs.
Promotes a high level of customer service to our patients.
Ability to work closely with front and back office operations to identify and implement processes for improvement.
Understands, implements, and enforces company policies and procedures and works with team members to ensure compliance.
Accountable for direct oversight of all sliding fee scale processes to include training, daily review of compliance, and the annual passing of the external audit.
Oversight of employee's schedules to ensure appropriate coverage during hours of operation.
Coordinate the training of personnel to efficiently fulfill their responsibilities.
Identify clinic work flow improvement opportunities and provide recommendations.
Responsible for the development and oversight of the department or clinics budget.
Supervise the ordering of supplies (medical and office) for the clinic.
Responsible for oversight of the clinics human resource needs.
Assist in training new employees in company policies and procedures.
Oversight of employee time keeping and timely submission of employee timesheets to payroll.
Works to solidify patient relations by timely and professionally handling patient concerns.
Responsible for the oversight of coding and submission of all invoices.
Responsible to oversee, prepare, and participate in all inspections and timely reporting compliance.
Facilitate and ensure minutes are taken for the monthly staff meetings and quarterly patient advisory committee meetings or annual community meetings.
Responsible for timely bank deposits and cash handling accountability per the financial department policy and procedure.
Strive to improve patient safety in all aspects of performance of the above essential functions.
Monitors office efficiencies, productivity, and cost savings and looks for opportunities to improve each of these areas.
Monthly review of all clinic operations reports.
Regular and predictable attendance.
Continuous learning in both personal and professional development.
Consistent review, comprehension and reply of company email and related correspondence.
Three or more years experience managing a clinic or department in a healthcare setting.
Three or more years experience supervising five or more employees.
Bachelors degree in a related field.
Bilingual in English/Spanish.
North Country Healthcare