Clinic Manager - Avondale Clinic

Clinic Manager

Job Purpose:

The Clinic Manager provides leadership, oversight, and accountability to a clinic-based patient services team based in Phoenix, AZ. This position functions as a working supervisor and provides coverage in the event of staffing shortages and will develop and implements strategies for meeting clinic objectives in coordination with relevant stakeholders.

Main Duties and Responsibilities:

• Manage a team of clinic support staff to deliver primary, behavioral health, and psychiatric care to patients

• Provide training and guidance to ensure team understands clinic protocols, procedures, and practices

• Provide personnel supervision and performance management

• Identify performance gaps and guide team towards meeting expected goals

• Determine staffing standards based on patient care needs, workflow, and other relevant clinical factors

• Responsible for recruitment, hiring, and retention of clinic support team staff

• Perform quarterly evaluations for each member of the support team

• Monitor clinic and patient workflows, productivity and provides process improvement ideas for staff

• Create and foster a teamwork environment by demonstrating open communication between all departments

• Act as a liaison with providers, support teams, and other departments to coordinate and implement patient-focused care

• Ensure all policies and procedures function in accordance with state and federal laws and regulations

• Receive and resolve patient concerns

• Partner with Quality and Compliance departments to ensure compliance with state and federal requirements for clinic staff, including maintenance and equipment calibrations

• Ensure the clinic meets performance standards (provider schedules, collections, no-shows, patient wait times, patient experience, and billing)

Requirements:

• Medical Assistant (MA) certificate or completion of a CAAHEP accredited/medical assisting program; RN, LPN, or CNA license preferred

• 2-4 years' experience managing a medical practice; 2 years' experience in behavioral health setting preferred

• Minimum 5-year supervisory experience

• Ability to communicate effectively orally and in writing, demonstrating professional writing skills

• Excellent communication skills virtually and in person

• Demonstrated ability to provide leadership and work independently

• Basic to intermediate knowledge of customer service protocols and engagement strategies

• Valid and current CPR, First Aid Certification, and an Arizona Fingerprint Clearance card

• Knowledge of, and ability to use, electronic record keeping

Denova is an integrated primary care and behavioral health practice based in the Greater Phoenix metropolitan area. Our comprehensive virtual care services are available for residents throughout the entire state of Arizona.

We provide a "whole person" approach to health and promote collaboration among our team of primary care providers and specialists. Our unique service integration of primary care, behavioral health, addiction medicine, and wellness enables our team to provide better health outcomes.