Clinic Manager, Administrative - Orthopaedic Clinic - Full Time 8 Hour Days (Exempt) (Non-Union)

Manages all clinical operations under the direction of the Director. Manages clinical and administrative responsibilities of the office, including directing the work of clinical supervisors, administrative and medical staff of the department/clinic. Oversees operations of patient care programs. Directs nursing practice, education, and services. Supervises the utilization of resources and the application of new technological developments in patient care. Performs complex and varied administrative and clinical assignments. Serves as a personal contact for physicians, staff, and outside departments in order to address problems, issues or concerns that require attention.

Directs all clinical operations for the Orthopaedic Surgery Practice. In charge of all areas of the clinic with direct reports including front desk, admitting, medical records, surgery scheduling, licensed vocational nurses and back office staff. Oversees operations of patient care programs. Responsible for all Ortho clinic charges including back-up documentation. Maintains Joint Commissions guidelines and standards to ensure clinic is always survey ready. Responsible for working with the Associate and Executive Administrators to develop the annual budget for the department. In charge of all expenses for the clinic including completing the monthly MOR report to verify the clinic is on budget. Responsible for overseeing competencies for all clinical staff including educating clinical staff on hospital policies and licensure requirements. Other duties as assigned.

Essential Duties:

• Directs all clinic staff. Hires, orients, and trains all staff. Evaluates employee performance and provides guidance and feedback to assigned staff. Counsels, disciplines, and/or terminates employees as required. Trains all administrative and clinical staff to ensure compliance with hospital policies. Maintains staff records. Makes recommendations for promotions, terminations, and salary decisions. Recommends and monitors the professional development of staff. Evaluates employee performance.

• Serves as a direct contact for physicians, staff, and outside departments in order to address problems, issues or concerns that require attention.

• Maintains Joint Commission standards throughout the entire clinic. Adheres to compliance with regulatory and accreditation agency standards and federal and state regulations regarding patient care. Prepares for inspections by agencies.

• Investigates and resolves incidents and complaints or suggestions from physicians, patients, visitors, and staff. Corrects deficiencies, if any, and prepares documentation or explanation as needed. Records and investigates all incidents/accidents that occur.

• Oversees all department clinic charges including back-up documentation. Implements and enforces billing protocols to ensure compliance. Educates clinical staff and administrative staff on billing procedures to ensure compliance

• Establishes and maintains appropriate network of professional contacts.

• Participates in policy formation, long-range planning, and policy making for the hospital and the department. Develops and implements administrative policies and procedures. Ensures adherence to policies and procedures.

• Develops and implements security related procedures such as office opening and closing routines, recognition of duress signals and key controls. Coordinates security activities with University Public Safety Department. Promotes and maintains standards for security conscious awareness and behavior. Maintains knowledge of University's crime prevention and suppression programs and services. Ensures dissemination of security related information to staff. - In charge of all expenses for the clinic including completing the monthly MOR report to verify the clinic is on budget.

• Assesses staff education needs and oversees development of education programs including educating staff on new hospital polices/procedures. Promotes staff participation in educational opportunities and activities including license renewal.

• Responsible for working with the Associate and Executive Administrators to develop the annual budget for the department.

• Works in conjunction with the IT department in regards to information systems, including system design, implementation, maintenance, and updates. Reports and assists in the resolution of system issues including Cerner, and GE.

• Administers use of facilities, equipment and space, as well as maintenance and repair of existing facilities and equipment.

• Acts as a liaison between the hospital and the department to facilitate administrative activities and communication.

• Communicates information, assignments, priorities, and special requests to staff. Manages workload of staff. Monitors status of pending items and follow-ups, as needed.

• Keeps Associate and Executive Administrators informed of clinic issues or improvements on a daily, weekly, and/or monthly basis.

• Performs other duties as assigned.

Required Qualifications:

• Req High school or equivalent

• Req Bachelor's degree Degree in a Related field

• Combined experience/education as substitute for minimum education

• Req 5 years Experience in Managing Clinical Operations in a healthcare setting.

• Req Excellent people management skills.

• Req Ability to motivate and challenge staff.

• Req High frustration and ambiguity tolerance.

• Req Demonstrates ability to utilize effective, appropriate and diplomatic oral and written communication skills.

• Req Ability to bridge the gap between administrative demands and clinical needs.

• Req High skill and experience in process improvement.

• Req Familiarity with Word processing, Microsoft office software and departmental applications.

• Req Excellent analytical, problem-solving, planning and evaluation skills.

• Req Organization/time management skills.

Preferred Qualifications:

• Pref Master's degree In a Health Care related field completed or in progress.

• Pref 2 years Experience in acute or ambulatory setting preferred.

Required Licenses/Certifications:

• Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)
• Req Basic Life Support (BLS) Healthcare provider from American Heart Association

The annual base salary range for this position is $81,120.00 - $133,010.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

USC is an equal opportunity, affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC will consider for employment all qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring ordinance. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at uschr@usc.edu. Inquiries will be treated as confidential to the extent permitted by law.

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