The Vancouver Clinic is currently seeking compassionate and patient-focused RN Lead in our Family Medicine Clinic.
We are the largest multispecialty group in Southwest Washington, and growing.
The Lead acts in assigned clinical area(s) as an extended resource to the manager, as well as the department employees and providers.
This person possesses specific department knowledge for his/her responsible service unit(s), and must be able to execute the day-to-day workflows as communicated by the manager. It is expected that the Lead's daily work will encompass both lead and direct patient care responsibilities. The objective is to assist the department in achieving efficient work flow processes, high quality clinical outcomes, and exemplary patient experiences.
I. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Oversee daily operations and responsibilities of "patient flow" within each assigned area.
Perform, assist and delegate procedures and injections as ordered by providers.
Perform nurse visits.
Reassign staff to meet the needs of the day and coordinate cross-site, as necessary.
Act as the first level, "go to person" for the providers and staff regarding troubleshooting issues.
Assist manager with provider schedules, coordinating vacation requests and sick calls to ensure appropriate clinical coverage. Assist manager with review of time cards.
Assist manager with template building and EMR reporting.
Provide first level support as a patient services liaison to research issues surrounding complaints, billing, registration, etc. Communicate findings and potential solutions to manager.
Ensure smooth office operations which support teamwork, and generate a positive attitude between front and back office staff.
Monitor and process Telephone and MyChart encounters to meet Clinic timelines.
Maintain efficient levels of medications, medical and office supplies.
Work with patient service representatives to ensure accuracy of appointment type and billing information.
Act as a mentor, role model, and resource for co-workers.
Provide on-going objective and constructive input to the employee hiring and performance appraisal process.
Monitor and assign the bank distribution within functional areas.
Facilitate the orientation and training of new and on-call staff.
Work with employees to solve basic employee relations and human resources-related matters. Determine when complex issues need to be escalated to the manager.
Train, communicate, and monitor any new processes to the department/unit.
Attend regular EHR training sessions and distribute new information to providers and staff through individual training and communication.
Quality and Process Improvement
Help administer a clinical quality effectiveness program by working with the department manager, quality manager and clinical specialists.
Promote a high quality of care delivery through protocols, evidenced based guidelines and programs designed to address patient needs.
Help ensure the quality and safety of health care services through active process improvement and activities.
Assist with the review and creation of workflows to aid in process improvement and efficient patient care delivery.
Actively engage in discussion and review of processes, patient flow, EMR data input, and other department activities.
Use process improvement tools to understand root causes, analyze work steps, remove variation and determine if improvements are needed, measured and assimilated into practice.
Support, promote and assist patient satisfaction initiatives throughout the department and Clinic as a whole.
Assure quality checks for P.O.C.T. and lab testing are completed in an accurate and timely manner. Ensure autoclave is maintained per schedule.
Perform audits for staff and sites; must be able to deliver scoring and feedback on necessary improvements to staff in a constructive manner.
This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.
Establish & maintain solid work relationships, through communication, cooperation, and positive interaction with all employees, staff and physicians.
Approachability build rapport by making the effort to be cooperative and adaptive, put others at ease, and support co-workers.
Listening practice active listening; display patience when listening to the views of others, and discuss differing opinions with an open mind.
Dealing with ambiguity and change avoid getting upset when things are ambiguous. Remain flexible and view new tasks or situations as opportunities.
Problem Solving work with others to prevent problems & find a solution when issues arise.
Customer & Patient Service
Exhibit professional behavior while being caring and compassionate.
Customer Focus dedicated to meeting the expectations of internal and external customers. Demonstrate sensitivity, empathy, concern and respect for others. Act with the patient in mind, gain trust and respect by building and maintaining effective relationships.
Problem Solving - seek to solve the patient's problem or provide adequate resolution. Compromise when appropriate.
Maintain confidentiality in accordance with the Clinic and HIPAA regulations.
Effective Use of Resources
Maximize the Clinic's resources while minimizing waste and controlling expenses. This includes the effective use of work time and supplies, working safely, following established work practices, and seeking ways to improve operations.
Productivity - increase throughput and minimize waste of time and materials.
Improvement recommend procedures that reduce costs and streamline operations while improving quality.
Maintain neat, clean and professional work area.
Self-motivated and contribute to new ideas.
Improvements initiate improvements and apply new methods of working to help the Clinic achieve goals.
Learning on the go develop an action plan when facing new problems, and be open to change. Experiment to find new solutions to problems. Seek to find the underlying root cause of problems to prevent future occurrences.
Seek additional work to help co-workers, acquire additional skills, and promote efficiency.
EDUCATION AND SKILLS
Education and experience specific to core job of the "Lead".
Current Washington State RN license and current Health Care Provider BLS CPR certification.
American Heart Association Health Care Provider BLS CPR certification.
Ability to successfully become a core-trainer and super user of EHR.
Superior communication skills and interpersonal skills set.
Ability to communicate with all levels of clinical staff and providers regarding use of EHR, department specific skills, orders, medications, referrals, documentation, and short-cuts, and illustrate ease of use of EHR for all users.
Ability to communicate with EHR technical support to make recommendations on improvements or streamline processes in regard to EHR.
Ability to execute on daily job duties with an understanding of issues that need to be executed to the Manager.
First-line problem solving skills with the ability to listen, understand, and solve or escalate employee and provider issues before they become more serious.
Basic understanding of human resource laws and Clinic policies to increase staff satisfaction and productivity levels.
Ability to always demonstrate the highest level of performance and behavior standards.
Ability to be honest and straightforward, dealing with issues fairly and consistently.
Ability to be supportive and acknowledge individuality.
Ability to be a team player. Support and assist team members. Be available to help, and learn from the team. Keep an open mind to feedback, and earn trust of staff and providers.
Possess a positive winning attitude. Able to welcome challenges and view problems as opportunities. View mistakes as learning experiences, while believing that your efforts will make a positive difference.
Ability to make it happen. Strive to meet personal, organizational, and strategic goals remembering the three C's: Consistency, Communications, and Completeness.
Vancouver Clinic offers a competitive salary and a comprehensive benefits package. We cover 100 percent of the premium costs for medical and dental for full-time employees. We also offer long-term disability, 401(k), flexible spending plan, paid time off, holiday pay, and education reimbursement. Vancouver Clinic is proud to be an equal opportunity employer.
The above information is intended to indicate the general nature and level of work required in this position. It is not designed to contain or be interpreted as a comprehensive description of all duties, responsibilities, and qualifications required of those assigned to this job.
We offer a competitive Total Rewards Program which includes insurance programs covering medical, dental, vision, life, long-term disability, generous time off, holidays, education reimbursement, and a 401(k) plan.
Vancouver Clinic is proud to be an Equal Opportunity Employer. Vancouver Clinic does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, gender identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
The Vancouver Clinic