Clinic Coordinator 1.0 Fte, Ballard

Neighborcare Health offers a robust benefit package: Medical, Dental & Vision Insurance, 18+ days of Paid Time Off, 9-Paid Holidays, Retirement with Matching, Life & AD&D, Pet Insurance, Employee Assistance Program, & More! This position is eligible for the Staff Referral Program.

Purpose

Provide general administrative and clerical assistance and support for the clinic. Greet, register, check-in and schedule patient appointments. Provide Neighborcare information to patients. Work in partnership and joint accountability with other team members to achieve Neighborcare's Mission, Guiding Principles and goals.

Our Homeless & Housing Program Clinics serve people living homeless, and also those at risk of homelessness, in small care teams focused on a trauma-informed approach to medical and behavioral health care. The clinic coordinator is a vital part of the care team, and is the first point of contact for our patients at the front desk. Duties also include some care coordination, working with the rest of the team to help patients overcome barriers to care. Our care teams are passionate about meeting patients where they are, and helping them to feel welcome, respected and cared for in their healthcare home.

In this position you will:

• Prepare clinic to open and close for business in a timely manner, in accordance with the clinic's posted schedule. Check in patients and create charts: gather and update patient information

• Answer telephones, schedule patient appointments, confirm appointments and transfer calls to appropriate staff member. Assist provider teams with paperwork, copying, faxing, etc.

• Manage inventory of office supplies, including the ordering, receiving and stocking of supplies. Monitor referrals and communicate with referral team

• Using EMR, send tasks and communications to provider team members. Coordinate with interpretation services as needed. Assist with special projects as directed by Clinic Administrator and Patient Services Supervisor

Other job functions:

• Participate in trainings relative to front desk processes and procedures. Assist in the processing and follow up of government sponsored insurance applications. Assist in primary care provider assignments

• Perform periodic clerical administrative duties, including invoice processing and data input. May provide supervision of or training from students who are assigned to Neighborcare Health as part of their professional education, and/or volunteers and new-hires

• Attend meetings as directed by supervisor. Work out in the community during outreach events. Perform other job functions as they arise.

Skills, Knowledge & Abilities

• Knowledge of and skill in the use of personal computers with the ability to learn and use company software programs. Ability to develop meaningful and appropriate relationships with patients

• Ability to meet and comply with HIPPA/Confidentiality policies and procedures. Ability to be detail oriented and multi-task. Ability to work effectively with staff members and patients

• Ability to organize and problem solve. Ability to effectively perform job duties under high levels of activity, variety of conditions and restraints. Ability to prioritize and follow through with front office tasks

• Ability to follow written and verbal directions and to complete assigned tasks as scheduled

• Ability to be empathetic towards patients. Ability to demonstrate excellent verbal communication skills and customer service. Ability to remain calm and professional when faced with difficult situations and emergencies

• Ability to perform de-escalation tactics, and open to learning more. Ability to interact well with ethnically diverse populations. Ability to read, write and communicate in English and understand basic math. Ability to demonstrate predictable, reliable and timely attendance. Ability to type (minimum of 30wpm)

Required Qualifications

• High school diploma or equivalent

• One (1) year of experience with customer service

Preferred Qualifications

• One (1) year of experience in a healthcare setting

Our Mission

The mission of Neighborcare Health is to provide comprehensive health care to families and individuals who have difficulty accessing care; respond with sensitivity to the needs of our culturally diverse patients; and advocate and work with others to improve the overall health status of the communities we serve.

About our Service Commitments

Our service commitments were created by staff members, leaders, board members and patients. We use these as a guide and expectation for how we treat our patients and each other. You may learn more about our service commitments here, https://neighborcare.org/about-us/service-commitments/

• Serving patients

• Serving each other

• A warm welcome

• Caring

• Respect

• Working together

• Trusting Relationship

About us

For 50 years, Neighborcare Health has been caring for our neighbors with essential medical and dental care, counseling, outreach, health education and more in Seattle, Vashon, and our newest dental clinic in Olympia! Our purpose is to improve health by engaging, educating, and empowering people in the communities we serve. We are looking to hire the best talent to support our culturally diverse workplace and community.

Compensation

• The hourly range for this position is a minimum $19.97/hour up to $27.25/hour maximum.

• Compensation will be determined based on years of relevant experience.

Union: Yes

The full job description will be provided during the interview process.

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