Clinic Concierge Agent (887588)

Medexpress Las Vegas , NV 89134

Posted 3 weeks ago

Position Description

Southwest Medical, part of OptumCare, is a multi - specialty group of physicians, Nurse Practitioners, and Physician Assistants consisting of over 300 providers, 21 medical health centers including six urgent care clinics, four convenient care centers, two lifestyle centers catering to older adults, an outpatient surgery center, home health, hospice and palliative care services, plus E-visits and online options via Now Clinic telemedicine technology. Southwest Medical offers patients compassion, innovation, and quality care throughout southern Nevada. Southwest Medical is headquartered in the greater Las Vegas, NV area.

Job Summary:

Working in a clinical environment under supervision, to receive and process inbound calls from patients, providers and other medical staff. Execute outbound calls or electronic task to assist with providing medical related services. Assist patients, providers with appointment scheduling, and local facility issues. Resolve complex issues. Recommend process changes to improve efficiency and promote customer service excellence.

Primary Responsibilities:

  • Answers calls to assigned clinic, resolving moderate to complex service issues.

  • Proactively outreaching to and resolve expedited patient issues, needs.

  • Works collaboratively with Providers & Clinical support staff to help resolve patient needs and Care coordination.

  • Schedule and verify appointments in clinical information system.

  • Verify and update patient demographic and insurance information.

  • Send and receive tasks for Provider offices to assist patient with access to medical care.

  • Contact patients to relay appointment and other pertinent information.

  • Extreme high-volume data entry.

  • Responsible for compliance requirements as dictated by clinic needs; SOPs; Burke Scores, and audit results.

  • Ability to travel to local clinical facilities.

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • Minimum 1-year experience in a customer service/call center or healthcare environment required

  • Advance computer skills in Windows environment

  • Strong listening, telephone, customer service and problem-solving skills

Preferred Qualifications:

  • Training in a medical office or customer service-related field preferred

  • Medical Terminology Knowledge preferred

  • Expanded knowledge and use of Excel

  • Advanced knowledge of insurance products preferred

  • Able to demonstrate customer service and proper telephone etiquette

  • Strong oral and written communication skills

  • High-level servitude personality

  • Critical Thinking

  • Excellent decision-making

  • Ability to prioritize multiple high-level assignments

  • Ability to function independently

  • Highly effective communication skills with multiple levels of the organization

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: Customer Service, medical terminology, medical office, Las Vegas, NV, Nevada

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Clinic Concierge Agent (887588)

Medexpress