Clinic Care Coordinator

JOB PURPOSE

The Clinic Care Coordinator is responsible for interacting with patients and visitors at the clinic and manages administrative tasks for the medical team. Their duties include receiving phone calls, scheduling patient appointments according to physician's availability, explaining intake forms and consent forms to new patients, and processing payments.

Perform patient registration, check-in and check-out. Create telephone encounters for patient estimates. Obtains authorizations for office visits and external visits.

Transcribe patient referrals into the EMR system and index accompanying paperwork. Use the hospital computer systems to access information and complete other clerical tasks. Maintain office inventory and utilize computer equipment and various other applications.

Answer phone requests for information and disseminate the information accurately. Navigate patients through the referral process and manage all related tasks for the clinic care team including, initiating the referral process and evaluating requirements for each referral, obtaining authorizations when applicable, partnering with the Navigation Center or internal and external clinics to ensure continuity of care, and maintaining the various work queues.

QUALIFICATIONS

All job qualifications listed indicate the minimum level necessary to perform this job proficiently.

LEVEL OF EDUCATION

Minimum:

Preferred:

CERTIFICATIONS, LICENSES, REGISTRATIONS

Minimum:

Preferred:

TECHNICAL REQUIREMENTS

Minimum: Basic MS Word & min. 35 wpm typing speed. Bilingual skills (English/Spanish) required for Peds OP Clinic.

Preferred:

YEARS OF RELATED WORK EXPERIENCE

Minimum: Six months clerical experience.

Preferred: One year clerical experience in a medical environment performing referrals and authorizations