Allina Health Systems Apple Valley , CA 92308
Posted 3 weeks ago
Number of Job Openings Available:
1
Date Posted:
April 11, 2024
Department:
62196600 AHG Urgent Care Apple Valley
Shift:
Day/Evening (United States of America)
Shift Length:
Variable shift length
Hours Per Week:
30
Union Contract:
Non-Union
Weekend Rotation:
Every Other
Job Summary:
Responsible for greeting and welcoming patients to Allina at in person appointments, or by providing support by phone. Provides a standard registration process by collecting demographic and financial data and enters information into electronic medical record.
Key Position Details:
Urgent Care Hours:
Monday-Friday 8am-8pm
Saturday and Sunday 8am-8pm
Holidays Hours vary
Shifts are a mix of 6 and 12 hours and includes every other weekend. Schedules will repeat every two weeks.
This position is a mixture of days, evenings, weekends, and holidays. The employee will be scheduled at Apple Valley locations, but at times will be expected to float to other Urgent Care locations if needed. The employee would need to be available on the days and hours of operation at the sites.
Rotating Two-week schedule:
Week 1: Saturday 715a-815p, Thursday 745a-815p, Friday 745a-215p
Week 2: Monday 745a-815p, Wednesday 745a-215p, Thursday 745a-215p, Friday 745a-215p
Job Description:
Principle Responsibilities
Greets, welcomes, and performs the registration process with patients in person or by phone
Appropriately utilizes all tools, resources, and procedures to conduct patient check-in, which includes interviewing patients to collect demographic and insurance information, providing patients with appointment specific forms, and obtaining necessary and appropriate documentation
Assists patients with telephone encounters
Identifies key words to initiate appropriate responses and de-escalation techniques as needed
Directs patients to appointment or procedure
Collects co-pays and/or remaining balances
Obtains signatures from patients as needed
Responds to questions regarding financial assistance programs
Performs the End of Day reconciliation process
May participate in the prescription refill order process as appropriate and in scope for position
Manages and organizes the patient care lobby (or lobbies) and provides other department support
Cleans and disinfects the lobby and check-in area(s), wheelchairs, stair wells, door handles, clipboards, and elevator keys throughout the day
Unpacks and restocks supplies, file cabinet(s) and other clinic resources such as brochures and business cards, makes copies of documents as needed
May schedule appointments and/or help with other office communication needs such as answering and transferring calls, handling messages and paging necessary parties
Performs weekly downtime check
Active participation in staff meetings
Other duties as assigned.
Job Requirements
Must be 18 years of age with education and/or experience needed to meet required functional competencies as listed on the job description, and High school diploma or GED preferred preferred and
Associate's or Vocational degree preferred
1 year of basic computer skills required and
0 to 2 years of experience with Microsoft Office products (Word, Outlook, and Excel) preferred and
0 to 2 years of customer service, clerical, or other business office environment experience preferred and
0 to 2 years of medical terminology knowledge preferred
Physical Demands
Sedentary:
Lifting weight Up to 10 lbs. occasionally, negligible weight frequently
Allina Health Systems